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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews
Call Service Center (213) 986-2011

642 Reviews of Toyota of Downtown L.A. - Service Center

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May 15, 2023

Alex is a great one of a kind Toyota service advisor. He was very helpful and addressed all of my car care needs he is yet another reason why I take my car there for service More

by Rgrodriguez75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 13, 2023

I like the way he explains everything and most important that he answers the questions I have making you feel comfortable. More

by Marvin Velasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

Toyota of Downtown L.A. responded

Marvin, thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 12, 2023

It was great and easy to go. When i got there they went through my appointment reservation and help me to decided what need to be completed. More

by reza.mihami@gmail.com
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Kamoshida
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May 16, 2023 -

Toyota of Downtown L.A. responded

Reza, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 11, 2023

Alex is a professional. He provides amazing customer service. Thank you Alex for your help whenever I need service for my car. More

by Toyota
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 10, 2023

Alex was awesome. I’ll definitely be back to DTLA Toyota! Great service and delivered on time as promised!!! More

by Clarke S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Toyota of Downtown L.A. responded

Thanks for the wonderful review of your recent visit to our dealership, Clarke. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 10, 2023

Alex was excellent! Attentive and super helpful! My car was in and out in a few hours time! Thank you! More

by Zahira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Toyota of Downtown L.A. responded

Zahira, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 10, 2023

Went above and beyond with customer service friendly explain everything in detail explained everything made sure the job was done, right More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out, Jason! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 10, 2023

Eric was so nice and helpful, explained everything so well and I hope there’s more people like him 👍 More

by buttercuplvu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
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May 12, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 08, 2023

Alex took good care of me. Communicative and straight forward. Made my trip to DT Toyota easy and convenient. More

by David H
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Downtown LA Team

May 08, 2023

Gary was very helpful and explained everything in the service very well. The experience was pleasant. He helped me understand what my car needed and was friendly with helping me plan ahead the card of my More

by Ivonne Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

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