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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews
Call Service Center (213) 986-2011

642 Reviews of Toyota of Downtown L.A. - Service Center

Sort by
May 17, 2023

Mel took care of me. Updated me, kept me informed and got me out of there fast. Mel rocks! More

by CARL/ANGELA MANUEL
Recommend Dealer
Yes
Employees Worked With
Melesio Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melesio Rodriguez
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May 19, 2023 -

Toyota of Downtown L.A. responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 17, 2023

The DTLA location is my favorite Toyota Dealership. Gary is really nice and broke down services thoughtfully-- which ones are more or less important to do from a dealership vs a general mechanic. Thank More

by Noreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Toyota of Downtown L.A. responded

Noreen, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 16, 2023

Abraham was able to get my vehicle service on time and texted when the car was available. More

by rpiedrasanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 16, 2023

Joao was great had my trucks issue diagnosed and sorted in less than 24 hours . Really easy to work with and responsive. Thanks Joao More

by doran jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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May 18, 2023 -

Toyota of Downtown L.A. responded

Doran, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 16, 2023

After I spoked with Mr. Kim. Everything went smoothly. However, today I found that the air conditioning of my car is not working More

by None
Recommend Dealer
No
Employees Worked With
Joao Kim, Joao Kim
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May 18, 2023 -

Toyota of Downtown L.A. responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and we encourage you to contact me if you would like to further discuss your visit. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 16, 2023

Joao Kim was a great service advisor. He was knowledgeable and respectful. He got me in and out relatively quick. I told him the problems and he found the problem and fixed perfectly I wo More

by bilguun1812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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May 18, 2023 -

Toyota of Downtown L.A. responded

I cannot thank you enough for your wonderful review of Toyota of Downtown L.A. and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 16, 2023

Thank you so much for all your help! So happy with my service :) Love down town LA More

by Saldivarmirian93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 15, 2023

This dealership works as fast as they can, and make sure to give the client satisfaction. More

by allison majano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Guzman Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Allison! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 15, 2023

There great especially Gary he is very helpful knows what he’s doing very honest he’s great More

by rogeliovasquez295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 15, 2023

Toni was the best! Great customer service, quick and easy and gave updates daily! Will definitely come back to see Toni every time More

by rjaturongpanich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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