Toyota of Downtown L.A. - Service Center

I was very satisfied with my experience on 6/3/23. Gary was very nice and very helpful. He went over the services my car needed that day. He was very knowledgeable. I know Saturdays are the busy days Gary was very nice and very helpful. He went over the services my car needed that day. He was very knowledgeable. I know Saturdays are the busy days and I would definitely look for him on my next oil change service. Thank you Gary for your help! More

Dealership very efficient. Very helpful and well organized. Liked the online appointment system and long hours. Very helpful and well organized. Liked the online appointment system and long hours. More

Friendly porter and Carrie’s himself in a professional matter. He cares for customer service and he greets and make sure he gets your car on time. Thank you. matter. He cares for customer service and he greets and make sure he gets your car on time. Thank you. More

Eric went above and beyond to help me! He heat and understood my concerns! Big help all around He heat and understood my concerns! Big help all around More

Left my car for service by 9 am Toni said maybe by 12:30 or 1 will be ready. Came back look for him didn’t found him texted, 15 min after I asked few employees said he was on lunch, 40 min after texted him or 1 will be ready. Came back look for him didn’t found him texted, 15 min after I asked few employees said he was on lunch, 40 min after texted him again never replied, went again to asked about him and this gentle man name Alejandro was so helpful he even took me to a different person and said if you need anything else plz let me knw he apologized for what Toni had done. A manager helped me was so quick my car was ready and Toni never replied. Came out my car was on the front and Alejandro and o other coworker was there and apologized again. Been more than 24 hrs. And now Toni send me this link to leave a review. So here you go. I would love to knw if I can leave a review for Alejandro. More

They made waste 3 hours of my time for nothing I’m not going back to this place. going back to this place. More

I have always come to service my 2015 Corolla here at DTLA service center. 130,000+ miles and this service center has never disappointed. DTLA service center. 130,000+ miles and this service center has never disappointed. More

Maria was very helpful and excellent worker please keep up the good work it’s rewarding to see good workers up the good work it’s rewarding to see good workers More

Maria was amazing. Very patient and kept me informed throughout the process. Great work and thanks Maria. Very patient and kept me informed throughout the process. Great work and thanks Maria. More

Jonathan lopez took care of me,he was very helpful, amazing customer service I will definitely come back and I will recommend him to family and friends. Thank you keep up the good work!! amazing customer service I will definitely come back and I will recommend him to family and friends. Thank you keep up the good work!! More