Toyota of Downtown L.A. - Service Center

The service here was really bad, my appointment was early in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the pa in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the package for the maintenance for next 2 years, I got that one and the guy was nice and helped me, I told him I need to work at 10 and I was mad about them tooking too long and the team still took a long time in my car maintenance, they gave my car out around 9:30 and when I was waiting for my car they told me they couldn't find it, they lost it and I had to wait another hour for my car to be found, I was really upset about it and I got my car back around 10:15am, the worst service, I didn't get no discount or nothing but just "sorry miss" after paid for other 4 maintenance, I didn't want those anymore or that wervice, it was really bad and I got late to work More

Gary is the perfect person to work with. For my future appointments, i will always prefer to go with Gary For my future appointments, i will always prefer to go with Gary More

Jonathan was friendly and highly knowledgeable. Went out of his way to make sure we got what we needed! Thanks!! Went out of his way to make sure we got what we needed! Thanks!! More

Very professional, communicative, and friendly. Enjoyable experience! I highly recommend her. Thank you and I hope to do business with you again. Enjoyable experience! I highly recommend her. Thank you and I hope to do business with you again. More

Here’s what went well: Maria heard my complaint about the poor service I consistently get every time I go to this Toyota dealership. She provided an explanation as to what happens during the check in process poor service I consistently get every time I go to this Toyota dealership. She provided an explanation as to what happens during the check in process for service. She provided me with information regarding the cost of my 30K service, provided me transportation to and from my location, and remained pleasant and professional throughout our interactions. The service was completed with the timeframe she stated. Here’s what went wrong: I consistently receive horrible (like, really, really, really bad) service when I arrive to check in for my scheduled appointment. The process for how this dealership checks in customers makes no sense to customers (I wasn’t the only one). It should be super clear what it is because what I experienced leaves me with 👀. On one visit last year, I waited over 90 minutes to be checked in and it took the kindness of one staff person feeling sorry for me coupled with my growing demands to speak to the manger, that finally resulted in my car being serviced. This time, I asked for the 30k service assuming it included a tire rotation. Maria did not explain that this would be recommended only asked if I wanted it. Not understanding it was not included, I said no so the tires were not rotated. Being super clear on recommended services or add ons is critical. More

Alex was very professional and kind, and explained everything in detail to me. I had a great experience thanks to Alex. everything in detail to me. I had a great experience thanks to Alex. More

María was very profesional and courteous. She made me experience at DTLA Toyota more pleasant. She definitely knows how to treat customers well. She made me experience at DTLA Toyota more pleasant. She definitely knows how to treat customers well. More

Abraham was Very friendly. Fast service. Will be bringing my car here all the time. Fast service. Will be bringing my car here all the time. More

30 minute wait to check in for my appointment. Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted whic Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted which was discouraging. Did I mention they charged $398 in labor to change the spark plugs? Even by dealership robbery that was brazen. Had low expectations for my visit and at least they didn’t go below that. More

Erick was very friendly and nice! I was pleasantly surprised when he offered a Lyft car service to and from my home as my car was being serviced. I was pleasantly surprised when he offered a Lyft car service to and from my home as my car was being serviced. More