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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews

642 Reviews of Toyota of Downtown L.A. - Service Center

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August 02, 2023

Good people, always there to help you, but there is room to improve, I will be coming back. More

by toy4r2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Toyota of Downtown L.A. responded

We are glad to hear that your visit was an overall positive one. Please contact us to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Toyota of Downtown LA Team

July 30, 2023

Abraham was a great technician and finished all the work professionally and timely. The rest of the staff was also great offering friendly and efficient service. More

by gard88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie
Aug 01, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 29, 2023

Quick, attentive and very helpful teams. Even a video of what the car needs. I'm very impressed of the service More

by Drauda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olga Ulin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Downtown L.A. responded

I appreciate your input, Drauda. I am glad to hear that you are consistently impressed with the service we offer here at Toyota of Downtown L.A. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 29, 2023

Abraham was a great Customer service representative and very patient with me, that's the least I can say. Toyota standards have lowered and they are making mass produced vehicles that have no comparison to More

by reddmaymes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Lee
Aug 01, 2023 -

Toyota of Downtown L.A. responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Toyota of Downtown LA Team

July 29, 2023

Alex provided amazing customer service keeping me informed about the service the car was receiving and needing in the near future. More

by elmervasquez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Downtown L.A. responded

Thanks for your awesome review! I am very happy to hear that Alex was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 28, 2023

Alex was very helpful in letting me know what maintenance my car needed and the price. He answers your questions in a very informative manner and in general, just makes you feel comfortable. Getting your car More

by rebeccagalvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Toyota of Downtown L.A. responded

Thank you for writing this amazing review for our team, Rebecca! I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 28, 2023

Es el peor servicio que tenido Carlos es la peor persona la verdad asta me discrimino ya no me dan ganas de volver hacer los servicio con ustedes 😡 More

by aparicio00789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Arroyo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Pelayo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonel Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olga Ulin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne Harris, Ricardo Rivas
Aug 03, 2023 -

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 27, 2023

Gary gets straight to the point and will help you with any problems you have! More

by victorperez1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience, Victor! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

July 27, 2023

Thank you for the video updates for the detailed information and updates on my vehicles brakes and suspension you are very knowledgeable More

by Chikalitravieso2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Toyota of Downtown L.A. responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 26, 2023

Jimmie was attentive and explained what was done to my vehicle. He was helpful during the oil change process. More

by GomezS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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