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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews

642 Reviews of Toyota of Downtown L.A. - Service Center

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August 08, 2023

Jonathan fue muy profesional en todo momento, todas las preguntas que le hice, acerca de la reparacion de mi carro, me respondio perfectamente, estoy satisfecho con el trabajo que hicieron en mi toyota ven More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Toyota of Downtown L.A. responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 08, 2023

His great help able to answer and help you as you need it ! Great service More

by delacerdafatima
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

August 06, 2023

Carlos was very friendly, patient, and helpful. He explained things (Spanish and English) for myself and my uncle who asked a lot of questions. The service was great and I really liked that he comm More

by Jocelyn G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us, Jocelyn! At Toyota of Downtown L.A., we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Carlos was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

August 05, 2023

He was very courteous. He kept me informed as to status of the progress of service. More

by bernice.pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Bernice! I really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 04, 2023

It took them a little too long to take my car but service was great Jonathan was very nice and professional. More

by Ada Amaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thanks for your great review, Ada. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 04, 2023

Maria was very helpful, with a great attitude and smile. She was very informative and I really like the video that you offer More

by chris.flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Chris! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

August 03, 2023

Fast transaction and great customer service. I was updated at every step. No issues. Thank you. More

by Franklyn791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Franklyn! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

August 02, 2023

My light still shows that the tire is bad and the noise in the tire is worse! They told me they fixed it but it’s still the same. I thought Toyota would have the great service it would provide for my van. More

by Juan Pérez De Paz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmie Saucedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us, Juan. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 02, 2023

Dealership is nice they have free hot beverages and popcorn, vending machine and pay as you go food items. I least my vehicle here so I’m familiar with this dealership. More

by DON4RUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

August 02, 2023

Maria was great at explaining everything to me. She answered all of my questions and addressed all of my concerns to the best of her ability. More

by rudyguti83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us, Rudy! At Toyota of Downtown L.A., we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Maria was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

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