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Toyota of Downtown L.A.
Los Angeles, CA
2,024 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,024 reviews
April 16, 2019
Understaffed Went on a Saturday to look at a specific used car we wanted and intended to pay cash. Called in with a question and no one returned my call. We decide Went on a Saturday to look at a specific used car we wanted and intended to pay cash. Called in with a question and no one returned my call. We decided to just go and look at the card for ourselves. Dealership was packed, good for you, not so much for customers. Took forever to see finance for a car we paid in cash for. Forever to get cleaned. We were there about 4.5 hours and only looked at the one vehicle. Norma and Richard were nice. Norma explained things clearly and in a straightforward manner. More
by mlhuth
Verified CustomerEmployees Worked With
Richard Silva, James Mcgillivray, Menjivar Xiomara, Norma Juarez
April 12, 2019
Excellent Very happy with the service I received . Wil refer others to this dealership. Really happy with my salesperson, Philip Kim. He was very responsive t Very happy with the service I received . Wil refer others to this dealership. Really happy with my salesperson, Philip Kim. He was very responsive to all my questions. More
by sstreetz
Employees Worked With
Richard Silva, Philip Kim, Oscar Vega Ramirez
April 10, 2019
Great experience Everyone was so patient and helpful! Our salesman David Del Salto was amazing! Made my first experience great at downtown Toyota. Explained everything Everyone was so patient and helpful! Our salesman David Del Salto was amazing! Made my first experience great at downtown Toyota. Explained everything to me with so much detail that when I walked out of there I had no questions or concerns at all! Couldn’t have asked for a better salesman! More
by 09HALLEY
Employees Worked With
David Del Salto, Duban Barrios, James Mcgillivray
April 10, 2019
Experience My experience was very positive with everyone at the dealership. Jin was very knowledgeable about the vehicle and helped me learn the features of the My experience was very positive with everyone at the dealership. Jin was very knowledgeable about the vehicle and helped me learn the features of the 4 runner. Oscar was very professional and efficient in getting the deal closed promptly. More
by tlopez58
Employees Worked With
Oscar Vega Ramirez, Jin Chun
April 10, 2019
Professional. Jin, Philip, and Oscar were professional from start to finish. Philip responded to all of our emails in a timely manner. Jin clearly explained all of Jin, Philip, and Oscar were professional from start to finish. Philip responded to all of our emails in a timely manner. Jin clearly explained all of our options, worked with us during negotiations, and walked us through all of the features of the vehicle. Oscar was organized and made the paperwork easy to follow. More
by Daniel
Employees Worked With
Philip Kim, Oscar Vega Ramirez, Jin Chun
April 09, 2019
Awsome Service Men Facility was clean and nice. Team of service man (Charlie Jin greets us with smile and explain things to us nicely, Ji Suh tried to find good match f Facility was clean and nice. Team of service man (Charlie Jin greets us with smile and explain things to us nicely, Ji Suh tried to find good match for our need (demand?) even financially) were very friendly and honestly from the beginning and to the end. More
by CHRISTINAHAN4774
Employees Worked With
Charlie Jin, Ji Suh
April 09, 2019
Best car shopping at dealer ever We are fortunate to have been able to have Julio Garcia as our sales associate. He was patient, kind, and very attentive. We are extremely happy worth We are fortunate to have been able to have Julio Garcia as our sales associate. He was patient, kind, and very attentive. We are extremely happy worth our purchase and the buying process was made super easy by Julio. More
by mandoe79
Employees Worked With
Julio Garcia, Bryan Kennedy, James Mcgillivray
April 08, 2019
New car Helpful in sales and explained everything about the Toyota Camry hybrid that I bought. I like the hybrid and it is very efficient for me. Helpful in sales and explained everything about the Toyota Camry hybrid that I bought. I like the hybrid and it is very efficient for me. More
by RO04
Employees Worked With
Duban Barrios, Washington Del Salto Calvachi, Brian Lee
April 08, 2019
Excellent Customer Service Mike is very friendly and attentive. He helped me two times. First time, I came to DTLA Toyota. Mike made sure my car is taken care of from a battery Mike is very friendly and attentive. He helped me two times. First time, I came to DTLA Toyota. Mike made sure my car is taken care of from a battery that was replace in my car maintenance in Cerritos Toyota that was not working properly. Mike helped my battery to get replaced with a new one. Second time, I just got my car maintenance of 30,000 miles and it was very convenient because I drop off my car at 6:15 a.m. and got to work on time. Went to pick up my car on my lunch break. Lift services was facilitated. Mike took care of my needs in times where other dealerships do not accept car maintenance without an appointment. Thank you so much Mike. More
by Cecilia
Employees Worked With
Michael Briseno
April 04, 2019
super satisfactory service! I am so glad to have found this service department. Since moving to SoCal, I've tried many service departments and this has by far been the best. Orig I am so glad to have found this service department. Since moving to SoCal, I've tried many service departments and this has by far been the best. Originally from the Mid-West, I value when businesses value not only the quality of their work, but the quality of the interaction with their customers. I was surprised to find this in Downtown LA of all places-- but now there is no where else I'd rather take my Prius to get serviced. My interactions with Michael Briseno have been most delightful and he has always done a wonderful job of making sure my Prius up to speed in all that in needs to be, and he keeps me up to speed during the process. Thanks Mike and Toyota of Downtown LA for all that you do! See you in another 5,000 miles! More
by heliumjones
Employees Worked With
Michael Briseno
