Toyota of Downtown L.A.

if you running to a manager name "Karla Bonillas" run for your life!!! Horrible manager! Rude, attitude! no customer service once or ever! Has such a bad experience! They kept me for 5 h Bonillas" run for your life!!! Horrible manager! Rude, attitude! no customer service once or ever! Has such a bad experience! They kept me for 5 hours until midnight and didn't close the deal, which could have close for extra 5 minutes only!!! and than told me i had to come back the next morning! she had the nerve to tell me she shred all the papers i've signed and told me to comeback the next morning. this manager instead of taking care of customers is playing on facebook!!! Will never ever return to this place! Not recommended at all!!!! More

Oh...my God. This dealership was HORRIBLE and a complete waste of my time. I had chosen the dealer because they accepted Capital One's Blank Check program and they had a car online that I wanted. They are waste of my time. I had chosen the dealer because they accepted Capital One's Blank Check program and they had a car online that I wanted. They are also close to my residence. I had originally been dealing with a representative named Carol over the phone. She was nice and polite and recommended I speak with someone named Julio. We set up an appointment. Well, I decided to buy sooner than the appointment. I walked in and after about 5 minutes, a lady, (whose name escapes me for the moment), greeted me. I asked for Julio and she advised me he was on vacation. I told her I was there because I had seen a car liked on their website. The lady asked me when I had seen the car online. I told her about a week ago. She simply stated that the car will probably not be there. Mind you, I did not even tell her the car I found online. She just kept saying that if I saw it online, they had probably sold it. Not impressed so far, I asked if they had any used cars with a manual transmission. She stated if they did it would be in their lot across the street and basically pointed in that direction implying I could go check. I asked her if I had to go and hunt for the car myself in their huge lot or could I possibly have someone help me. She looked around and grabbed a man named Barry, who may have been on a break because he was drinking a soda. She asked him if he could help us. He reluctantly accepted and escorted my boyfriend and I across the street to their used lot. I told him I was looking for a used Honda with a manual transmission. He stated he didn't know if he had anything like that and said,"I have this Honda over there, (pointing), but it's an automatic." I stated again I was looking for a manual transmission. Then with attitude, he said,"I don't have anything with a manual. Why don't you try the Honda dealer next door." That was all I needed to hear. I said thank you and we left. The level of Customer Service at this dealership is utterly embarrassing. I have half a mind to go over and THANK them for being so ridiculous because it drove me back to Honda where I purchased a car Iove. I DO NOT recommend dealing with this dealership. Go next door to Honda of Downtown LA. More

INCREDIBLY BAD SERVICE !!! Had my AC/Power steering INCREDIBLY BAD SERVICE !!! Had my AC/Power steering belt and front brake pads replaced. It is a completely standard service that took a total of 3 h INCREDIBLY BAD SERVICE !!! Had my AC/Power steering belt and front brake pads replaced. It is a completely standard service that took a total of 3 hours, while it should have taken 1 hour at most. After I got my car back, I heard a strange noise coming from the front, so I went back to the dealership and asked them to check it again. They explained to me there was no problem and I they couldn't hear or see anything, ignoring my requests. Over the next two days the noise became louder and louder, when finally I discovered the lug nut was completely unscrewed. I called the dealership again and they seemed not to care, they talked to me in a condescending tone and send me away after tightening the single lug nut and acting like it wasn't a big deal. I spend a high amount of money on their service and didn't expect them to take it so irresponsibly especially since the front wheel could have separated at HWY speeds and much worse things could have happened. More

I was out of town and ended up in a toyota dealer located in downtown Los Angeles, big mistake. It was a rainy day and I needed to fix my brakes, until that day I had always trusted Toyota dealers. Always to in downtown Los Angeles, big mistake. It was a rainy day and I needed to fix my brakes, until that day I had always trusted Toyota dealers. Always took my car in to get quality service until this day. I walked in they were friendly, they were going to check my truck, spoke to them over the phone agreed they were going to fix my brakes for $150 we agreed big mistake always get it in writting. Next day went to pick up my Tundra, when I got my bill it was almost $300. I almost had a heart attack $300 for front brakes it is ridiculous. I argued with marco and told him that, what type of business they were running, I am very disappointed after so many years of using Toyota dealer. What upsets me is that he should of told me the truth of the cost of the brakes since the beginning. I wouldnt of minded, what bothers me is the fact that he lied. I ended up paying $200, which was alright I guess but I am very disappointed with Toyota dealer. Especially right now that the car industries are doing so bad. I was thinking of buying a toyota sienna for my wife for christmas, but not anymore. I think im turning to Nissan. More