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Toyota of Downtown L.A.
Los Angeles, CA
2,038 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,038 reviews
May 21, 2019
Buyer No pressure from salesmen which was nice. Financing did take awhile but the rest of the service was great. Nice facility & good service. Answered qui No pressure from salesmen which was nice. Financing did take awhile but the rest of the service was great. Nice facility & good service. Answered quickly through internet. More
by shireenar
Verified CustomerEmployees Worked With
Willder Reyes, Philip Kim, Jin Chun
May 17, 2019
Going for another 150,000 miles! I am so happy that I took my 2008 Toyota Yaris to Toyota of Downtown LA. Mike Briseno helped me out. He met me outside with my tow truck driver and wa I am so happy that I took my 2008 Toyota Yaris to Toyota of Downtown LA. Mike Briseno helped me out. He met me outside with my tow truck driver and was ready to help. I really appreciated that even though my car is older and a little "broken in", they treated me with respect and valued me as a customer just the same as a person with a nicer, newer car. Mike communicated with me every step of the way and was helpful with tips and information about my car to keep it running for another 150,000! On top of it all, my repairs were reasonably priced and no more than it would have been at another place, but I was able to get exceptional service and feel like a valued customer. Couldn't be happier. Thank you Mike! More
by nkeith
Employees Worked With
Michael Briseno
May 17, 2019
Exceptional Service! All I can say is Mike is my hero! I was headed out for vacation, car wasn't running as smooth, fortunately I went to DTLA TOYOTA dealership, no appoin All I can say is Mike is my hero! I was headed out for vacation, car wasn't running as smooth, fortunately I went to DTLA TOYOTA dealership, no appointment, was seen in 10 min, ended up needing transmission work. But because of MIKE'S EXCEPTIONAL SERVICE was able to leave with an awesome rental, payment plan for this truly unforeseen expense and a huge relief that I was still able to go on my much needed mini getaway! Way to go Mike! More
by Jackie
Employees Worked With
Lauren who helped with payment plan , Michael Briseno
May 15, 2019
Toyota Tundra purchase. I can honestly say my buying experience at Toyota of Downtown was terrific. All the sales people were so pleasant and easy to work with and that incl I can honestly say my buying experience at Toyota of Downtown was terrific. All the sales people were so pleasant and easy to work with and that includes the finance dept. I was so lucky to find a terrific truck at a great price and I will enjoy it for many years to come. I will always recommend Toyota of Downtown. More
by tonyovalasiti
Employees Worked With
Hank Brautigam, Norma Lopez, Aurelio Lopez, Norma Juarez
May 13, 2019
Horrible Experience Jaime Perez will try and rip you off; do not fall for his antics of trying to upgrade you and do not sign any documents from this scam artist. Jaime Perez will try and rip you off; do not fall for his antics of trying to upgrade you and do not sign any documents from this scam artist. More
by lapixels
Employees Worked With
Jaime Perez
May 13, 2019
Great guy! Michael has helped me twice with repairs to a Toyota Prius. He has always been strikingly friendly, personable, and energetic. He added a positive not Michael has helped me twice with repairs to a Toyota Prius. He has always been strikingly friendly, personable, and energetic. He added a positive note to an otherwise frustrating experience with my car problems, and he helped where he could in reducing the total on the bill. Much appreciated! More
by Robles
Employees Worked With
Michael Briseno
May 11, 2019
Excellent customer service Michael was extremely professional and friendly. He went out if his way to accommodate me and even had my car ready way earlier than expected. Best To Michael was extremely professional and friendly. He went out if his way to accommodate me and even had my car ready way earlier than expected. Best Toyota service department experience! More
by Carguy76
Employees Worked With
Michael Briseno
May 10, 2019
Great car buying experience Excellent customer service by Jeorge valle, Norma and organized professional guy like, Oscar makes the car buying experience smooth and pleasant. I re Excellent customer service by Jeorge valle, Norma and organized professional guy like, Oscar makes the car buying experience smooth and pleasant. I recommend everyone to this dealership. More
by FENET.BESHADA
Employees Worked With
Jorge Valle, Oscar Vega Ramirez, Norma Juarez
May 09, 2019
Great Service! I scheduled an appointment for a recall. Mike was very friendly and pleasant even though it was 6am. He reviewed what would be done and answered all m I scheduled an appointment for a recall. Mike was very friendly and pleasant even though it was 6am. He reviewed what would be done and answered all my questions without any hesitation. Once I came back to pick up my car he remembered me and made the pick up process a breeze. Definitely exceptional customer service. More
by dia
Employees Worked With
Michael Briseno
May 09, 2019
Raymond is Awesome We loved working with Raymond at Toyota of Downtown. He was honest, clear, helpful and supportive, sharing his thoughts on the cars we had in mind. We loved working with Raymond at Toyota of Downtown. He was honest, clear, helpful and supportive, sharing his thoughts on the cars we had in mind. He was patient and thoughtful and walked through all the pluses and minuses of buying versus leasing, the different Prius options and financing. He is a great resource at this dealership and we would come back just to work with him on our next car purchase. More
by andrewelvismiller
Employees Worked With
Georges Kalaja, Brian Lee, Ray Lewis, Franklin Rivas
