Toyota of Downtown L.A.

They did not check what I needed to be check. I had a plug-in Prius and my charging cable was not working so I brought in my car to the place. They kept my car from 10am to 4pm and let me know th I had a plug-in Prius and my charging cable was not working so I brought in my car to the place. They kept my car from 10am to 4pm and let me know that the car is fine but the cable is not working and it's not under warranty. That day I took my car back and find out that the cable is actually working but my outlet is not. This means that Toyota DTLA NEVER checks my cable AT ALL during 6 hours that they kept my car there. More

Fast Service Great customer service, not to long of a waiting time.. didn’t get any additional hidden service, the adviser was great and informative satisfaction n Great customer service, not to long of a waiting time.. didn’t get any additional hidden service, the adviser was great and informative satisfaction n More

Check-in and Check-Out -Arcaic Time Consuming Process The leaves gth of time it takes to drop off your car is frustrating. The amount of steps and time it takes to pick-up your car is inferorating. I rece The leaves gth of time it takes to drop off your car is frustrating. The amount of steps and time it takes to pick-up your car is inferorating. I received texts and emails to sign forms before I arrive and pay any balance. Yet when I arrive I still have to stand in line at the cashier though I've paid and signed already only to sign another form saying I'm picking up my car, then go to stand in garage give them that paper only to have to wait for employee to get my keys and go find my car and pull it up by the front entrance. Even though I can see my car from the stand. They also park your car right by the stand which if there is someone in front of you your stuck. Why not pull up so secondary cars can use the extra lane to get out. All the while there is 6-10 Toyota employed standing outside on a smoke break.I was not sent a text for return transportation by Uber so I paid for a LYFT ride myself. Lauren Whipp was great except for the lack of Uber link at end of day. The rest of the process is way tmely for people who want to get to work or get home. Not happy and not sure I will return. More

Terrible service I went there to fix my cracked winshield and they made me wait like two weeks for a response. After all that time they send me a text message saying t I went there to fix my cracked winshield and they made me wait like two weeks for a response. After all that time they send me a text message saying that they cannot do it because it was a rock that broke the winshield. And that’s not true, I told them the windshield cracked because of the hot wheather but nobody cared. Really bad experience. I tried to explained them what happened but they didn’t listen to me. They just wanted the money, they wanted me to pay. Toyota had to cover that since there was something wrong with the winshield From factory. I don’t know what else to do, they don’t care about the costumer... they CARE about the MONEY. Where is Toyota Care? Where is the smily faces we see in Toyota commercials? Terrible and sad experience. More

Excellence This dealership offer only Excellence costumer service all around from sales to servicing your vehicles and rapid services. Keep doing a great job guy This dealership offer only Excellence costumer service all around from sales to servicing your vehicles and rapid services. Keep doing a great job guys. Thank you. More

terrible bad service need more professional people I replaced my tires and they removed the metal nice with logo valve caps with black plastic on three tires o bad service need more professional people I replaced my tires and they removed the metal nice with logo valve caps with black plastic on three tires on the forth tire nothing I ask for syntetic oil and they pot convencional. bad transportation.I think this company need to learn from longo toyota,claremont Toyota and crown Toyota and they lye on the price of the tire installation and alignment.on the the other dealers 60.00 tire installation set of 4 and 69 for alignment More

1st time import owner and 1st brand new car This was my very 1st time buying an import and a brand new car. I've always bought certified used. I am a diehard Chevy and Cadillac fan owner. My buy This was my very 1st time buying an import and a brand new car. I've always bought certified used. I am a diehard Chevy and Cadillac fan owner. My buying experience met and exceeded all expectations. Sales Manager Bryan Kennedy, and Internet Salesman Jin Chun (who I delt with directly) were amazing. Mr. Chun was personable, professional, courteous, polite and accommodating to me. We ended up having things in common and having a good conversation. More

Very Professional Sale Experience! I was looking for a Toyota after my friend showed us on the Memorial Weekend. When I was searching and trying to get a quote, Toyota of DTLA was one I was looking for a Toyota after my friend showed us on the Memorial Weekend. When I was searching and trying to get a quote, Toyota of DTLA was one of the dealer willing to work with me! The sale I am working with Ben is very professional and patient with me and will go all the way to fight for the best pricing possible... however, the one I was looking at was sold and the other vehicle they offer and to match my deal was not my ideal color. Sorry! I feel that Toyota of DTLA is very warm and caring and Ben is handling his customer very professionally. If you are looking for a Toyota, give them a try! Ask for Ben and Joe More