Toyota of Downtown L.A.

2019 C-HR Working with Ray made the experience enjoyable. He was very friendly and took his time to listen to what I was looking for in the vehicle and pricing. Working with Ray made the experience enjoyable. He was very friendly and took his time to listen to what I was looking for in the vehicle and pricing. I appreciate him working with me to get the deal I am satisfied with! More

You Are Like Family When You Come Here!!! It was one early weekday morning as I made my journey to Toyota Central of Downtown L.A.. I had scheduled an appointment to get my car serviced the we It was one early weekday morning as I made my journey to Toyota Central of Downtown L.A.. I had scheduled an appointment to get my car serviced the week prior and was feeling a bit anxious about getting to work on time since there was heavy traffic on my way there. Once I got there, I pulled up into the service lane and turned off the ignition. The wait had not been more than one minute when I was greeted by about 3 friendly Toyota associates as they walked towards me and each of them respectively shook my hand. A few moments had passed by when incomparable Luz also came and stopped by to say, "Hi" with her warm and sincere smile. Soon after, Michael Briseño came by and it was nice to know that he had remembered my name, just as Luz did. I briefly explained to him the reason I came to Toyota and he was very patient as he listened to what my concerns were with my car. As I said, "bye" to Luz, I went with Michael to his desk. As I sat down, his desk mysteriously started to slowly rise up. I had thought he wanted to have that "Low Rider" feel as he was typing in my information on his computer. He was very articulate as he explained the car issue with me in a very through manner without getting too technical. He went on to say that he would provide me with a status update later on that morning. As I was getting ready to leave, he asked me if I needed an Uber and I replied, "yes". Within 10 minutes I was on my way to work and not only that, but I would get there just in time. This whole experience from the moment I arrived at Toyota of Downtown L.A. to my Uber ride to work was 100% phenomenally great. Everyone there (like Daniel, Ricardo, John Castro, and Lenin) are exceptionally friendly, courteous, efficient, knowledgeable, and even paying for the car service wasn't even painful, thanks to Jessica. More

Amazing Jorge was really helpful. We really liked his customer service and his patience to help people and I will definitely recommend him to more people if t Jorge was really helpful. We really liked his customer service and his patience to help people and I will definitely recommend him to more people if they are looking for a car. More

Experience My toyota experience was great. The people were good extremely helpful. We are happy with our car and over a good helpful dealership experience for us My toyota experience was great. The people were good extremely helpful. We are happy with our car and over a good helpful dealership experience for us. More

Excellent customer service My experience with this Toyota location exceeded expectations. Every employee I encountered there was kind, helpful, and respectful. They were able to My experience with this Toyota location exceeded expectations. Every employee I encountered there was kind, helpful, and respectful. They were able to service my car quickly and efficiently, and even provided me with coffee, snacks, and a space to study while I waited. Their customer service is unbeatable! More

Great new car buying experience We were in and out in less than 2 hours with a brand new car! Absolutely loved our experience. All of our questions were answered thoroughly, and cust We were in and out in less than 2 hours with a brand new car! Absolutely loved our experience. All of our questions were answered thoroughly, and customer service was phenomenal! More

Nice dealer Hi is the Greatest dealer we had. Just pick him! Really nice service. And great price. And great friendliness. A real five star dealer you mu Hi is the Greatest dealer we had. Just pick him! Really nice service. And great price. And great friendliness. A real five star dealer you must pick. More

Amazing service Great, friendly and convinient service. Gary was very attentive and made it easy for me to get the chore done during a busy work day. Great, friendly and convinient service. Gary was very attentive and made it easy for me to get the chore done during a busy work day. More