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Toyota of Downtown L.A.
Los Angeles, CA
1,828 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,828 reviews
December 07, 2018
Straight forward, hears you out, does his homework Mike is cool and makes the service on your car a breeze. I had some concerns with my transmission and he got on the line with a tech right away and g Mike is cool and makes the service on your car a breeze. I had some concerns with my transmission and he got on the line with a tech right away and got the solution figured out in a few min. He was upfront with any potential costs and is always open to any questions you might have. Thanks bro! More
by djtoken1981
Employees Worked With
Michael Briseno
December 06, 2018
Took gross advantage of me financially I came to the dealership, which is close to my university, after my 2002 Toyota Hylander started making an odd noise. I thought I just needed an oil c I came to the dealership, which is close to my university, after my 2002 Toyota Hylander started making an odd noise. I thought I just needed an oil change so I took it to the dealership where they then told me they would charge me $125 to check the car. I figured that was fine, as the cost would go towards the repairs. John (I do not know his last name) at the dealership was very friendly, but his price assessment was ridiculous. He told me that my muffler had IRREPARABLE damage that would cost $2,500! Since the car is so old, I certainly did not want to pay that hefty price because there are likely to be more costs with the car later down the line. So, I got a second opinion at Rod's Auto Tech and they told me that the car could in fact be REPAIRED for just $220. That is 10% of the price. I will never, ever go back to the dealership and am appalled by their service. More
by seatownsarah
Verified CustomerEmployees Worked With
John Castro
December 06, 2018
Great Customer Service I had excellent service from Philip Kim. I was so impressed with his customer service demeanor and how patient he was with my questions and concerns. I had excellent service from Philip Kim. I was so impressed with his customer service demeanor and how patient he was with my questions and concerns. This type of service is a thing of the past. I went through the Costco Auto Program which eliminated the haggling. Philip contacted me to set up an appointment, took down all the info of what I wanted, reconfirmed on the day of my visit and had the vehicle waiting for me when I arrived. Philip was such a gentleman, personable and yet very professional. He is definitely an asset to the dealership. I also had a very nice Finance person, Aurelio Lopez. He too was very patient with my many questions. I would and have recommended Downtown Toyota. More
by Happy Customer
Employees Worked With
Bryan Kennedy, Philip Kim, Aurelio Lopez
December 06, 2018
GREAT SERVICE , FRIENDLY PEOPLE, EXCEPTIONAL WORK AND DETAIL wENT FOR A SERVICE AND FOUND OUT MY CAR HAD A RECALL, THEY PROVIDED ME WITH RENTAL AND CONTACTED ME ALL THRU THE REPAIRS WITH UPDATES AND STATUS. d wENT FOR A SERVICE AND FOUND OUT MY CAR HAD A RECALL, THEY PROVIDED ME WITH RENTAL AND CONTACTED ME ALL THRU THE REPAIRS WITH UPDATES AND STATUS. dID NOT HAVE TO WAIT AT ALL. More
by aldeg3511
Employees Worked With
Other Employees :
aLBERT gONZALEZ, Christopher Cokonis, Roger Omine
December 04, 2018
The manager is a rude The one who took care of me is a manager And to be a manager it is very rude to attend to the clients please take into account my comment no way to tr The one who took care of me is a manager And to be a manager it is very rude to attend to the clients please take into account my comment no way to treat a client More
by LBYOMAR
Employees Worked With
Aman Abraham
December 03, 2018
Amazing experience with Ray Lewis Ray was incredibly knowledgeable and helpful. I truly felt like he got me the best deal. Great customer service. All around great experience. If Ray was incredibly knowledgeable and helpful. I truly felt like he got me the best deal. Great customer service. All around great experience. If you are looking for a Toyota, Rays your man! More
by Mgoshin
Employees Worked With
Ray Lewis
December 02, 2018
Great selection of cars with wonderful salesman! Ray made buying a new car painless and easy. Gave me a great price on the car with all the features I wanted. Will shop here again! Ray made buying a new car painless and easy. Gave me a great price on the car with all the features I wanted. Will shop here again! More
by Tina
Employees Worked With
Ray Lewis
November 29, 2018
Exelent The sales man Phil Kim is nice and help me to make the deal thru . And Toyota down town LA is very convinience for me. The sales man Phil Kim is nice and help me to make the deal thru . And Toyota down town LA is very convinience for me. More
by lugenit
Employees Worked With
Philip Kim, Franklin Rivas
November 28, 2018
Excellent experience Came to the dealership after shopping around for two weeks, the staff I worked with made the experience quick and easy. I left a happy customer with a Came to the dealership after shopping around for two weeks, the staff I worked with made the experience quick and easy. I left a happy customer with a pretty sweet deal for my first car. More
by eddiee
Employees Worked With
Ray Lewis, Jason Park
November 27, 2018
Awesome 👏🏿 The sales man sold the vehicle even when I was still at home. He hold his word about the price and helped me all the way through it. The sales man sold the vehicle even when I was still at home. He hold his word about the price and helped me all the way through it. More
by Oscarv
Employees Worked With
Ray Lewis
