Toyota of Downtown L.A.

Marvelous Michael! It's rare to find that small town mechanic shop vibe in a big city and even at most dealerships. Michael has been extraordinary in communication and s It's rare to find that small town mechanic shop vibe in a big city and even at most dealerships. Michael has been extraordinary in communication and scheduling when it comes to my car service needs. He makes sure everything is taken care of and my car always comes back happy! You'd be not only getting your car serviced, but doing yourself a service to use Mike as your contact man for your Toyota's needs in LA. Thanks Mike! More

Best experience so far My experience with Mr Briseno has been my best experience so far with any dealer staff. He keep in touch with me, informing me the process of my car e My experience with Mr Briseno has been my best experience so far with any dealer staff. He keep in touch with me, informing me the process of my car each time. I had to make multiple trips the same day I wanted my fixed. Mr Briseno made sure I rode with Lyft to run all my errands. I didn’t even miss the fact I didn’t have my car with me all day. He’s very compassionate. More

Customer service I received excellent customer service. Desde que vi anuncios en Facebook quede interesada. Rápido recibí una llamada del dealer Toyota y fue Marta. Me I received excellent customer service. Desde que vi anuncios en Facebook quede interesada. Rápido recibí una llamada del dealer Toyota y fue Marta. Me gusto mucho el servicio que me brindo Marta a mi hermana y a mi. More

Good job We requested car price from 6 dealers. Best deal and best price we found to buy a car. Good customer service from Richard Silva. Good Job La Downtown We requested car price from 6 dealers. Best deal and best price we found to buy a car. Good customer service from Richard Silva. Good Job La Downtown Toyota.. More

Customer Service Richard Silva has provided excellent customer service. This type of employee makes a big difference within a company. An employee that I have not gr Richard Silva has provided excellent customer service. This type of employee makes a big difference within a company. An employee that I have not great experience was from finance department Jimmy. why? He was not explaining in detail each section trough my entire car contract. More

Clean & Simple Mike always communicates updates, Never leaves me hanging wondering when the car is going to be ready. The mechanics always do an excellent job with t Mike always communicates updates, Never leaves me hanging wondering when the car is going to be ready. The mechanics always do an excellent job with the car. Never had to bring the car back... More

Great! Ray answered all my questions and help me to get my new SUV, An Oscar at the finance department was very helpful in explaining the process to finance Ray answered all my questions and help me to get my new SUV, An Oscar at the finance department was very helpful in explaining the process to finance the SUV. More

Great Service My service representative is Mike Briseno. He communicates well by providing information as to the services needed for the car and notifies me when a My service representative is Mike Briseno. He communicates well by providing information as to the services needed for the car and notifies me when anything unexpected arises. He is very knowledgeable about the cars he deals with and does a good job of explaining what is needed and why to someone like myself who is a novice when it comes to automobiles. Mike is very friendly and puts you at ease. Courtney Reich More

Awesome new facility and great customer service This dealership has been my favorite for a long time. I am from Las Vegas and when my car needs service and I am in California I prefer to take it to This dealership has been my favorite for a long time. I am from Las Vegas and when my car needs service and I am in California I prefer to take it to this dealership. I have delt with many service reps and overall they are all great ( Lenin, Danny) However, Michael Briseno stands out a little more and I think it has to do with his upbeat energy. If you meet him you will quickly realize he is there to help you out in the best way possible. He is very friendly, respectul and professional. I strongly recommend this service center. More

Very happy costumer Mr. Brisero costumer service is excellent, he explained everything to detail and also gave other options to my problem . He was very attentive and k Mr. Brisero costumer service is excellent, he explained everything to detail and also gave other options to my problem . He was very attentive and kept in contact with me through the whole process . Thank you mike . More