Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Downtown L.A.
Los Angeles, CA
1,848 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,849 reviews
January 31, 2021
Hank Brautigam was extremely helpful and he assisted in getting me a great deal. He didn’t waist my time like other dealerships. The process was very efficient. getting me a great deal. He didn’t waist my time like other dealerships. The process was very efficient. More
by PIROOZII
Verified CustomerEmployees Worked With
Hank Brautigam
January 28, 2021
Gary was very helpful, he explained everything my vehicle needed thank you. So i would not wait to long there he offered me a lyft home thank you Toyota needed thank you. So i would not wait to long there he offered me a lyft home thank you Toyota More
by marinmd1281
Employees Worked With
January 28, 2021
I DO NOT WAS VERY HIGHLY SATISFIED, with the price and the don’t to try to make customer happy. Customer. When I ask them about the promotion of 2.99% because my credit is exellent up to 770 they denied a the don’t to try to make customer happy. Customer. When I ask them about the promotion of 2.99% because my credit is exellent up to 770 they denied and they asume DONT HAVE A KNOWLOGE ABOUT The promotion, they lied to me. Everyone there. Special “LALO” he can not do anything he said is has his hands tigh and can it do anything about to give me 2,99 % . So and I’m asking another things and they denied. There not honest and reliable person. Very poor Service. At TOYOTA DOWNTOWN LA. I Talk to the manger Sales if he can help me but NOT EVEN HIM can do something to make a above and beyond customer Satisfied. More
by ERNYACOSTA35
Employees Worked With
Eduardo “LALO”, Alex,
January 26, 2021
Overall good experience. Agent went above and beyond to get us our car (we were out of the city). Small miscommunication when reaching an agreement on price. A few small setbacks but on the balance a posit get us our car (we were out of the city). Small miscommunication when reaching an agreement on price. A few small setbacks but on the balance a positive experience. More
by TDAWG129
Employees Worked With
Richard Silva
January 25, 2021
Very professional. Marlon Enrique offer me different options in my visit. Great service. I will visit you guys for my next service. Great job. Thank you. options in my visit. Great service. I will visit you guys for my next service. Great job. Thank you. More
by maribela05ragn
January 18, 2021
Good costumer service, good quality of merchandise, everything was fast . All te personnel was very friendly. I am very satisfied with my new car. Thanks everything was fast . All te personnel was very friendly. I am very satisfied with my new car. Thanks More
by MPENATE2001
Employees Worked With
Francisco Alvarado
January 14, 2021
Thank you! To Jose Lopez, for all you help you are the best! 🤗I'm very happy to deal with someone who is very knowledgeable on his job. And go the extra mile for you.👍 best! 🤗I'm very happy to deal with someone who is very knowledgeable on his job. And go the extra mile for you.👍 More
by Belapetunia01
Employees Worked With
Jose lopez
January 14, 2021
I’m disappointed with this dealership because it took too many days to fix my car and now has two problems that it didn’t have before. I took it back and I was told that they couldn’t find them . It still ha many days to fix my car and now has two problems that it didn’t have before. I took it back and I was told that they couldn’t find them . It still has those problems, It stinks like smoke inside the car and some times it slows down by it self. More
by adan9610
Employees Worked With
January 11, 2021
I love Toyota!I used own 2007 Toyota Highlander from I love Toyota! I used own 2007 Toyota Highlander from 2007. My car mileage was almost 200,000. I sold my Toyota Highlander & I bought Highlander ag I love Toyota! I used own 2007 Toyota Highlander from 2007. My car mileage was almost 200,000. I sold my Toyota Highlander & I bought Highlander again. Thank to Ester!! It was happy experience. Thank You for your service. More
by Jay Lee
Employees Worked With
Ester Zhang
