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Toyota of Brookfield
Brookfield, WI
2,592 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,592 reviews
Helpful May 14, 2024
Kevin was friendly,, courteous, timely, and respectful. Thank you for answering all of our questions! We hope to be working with you in the future. Thank you for answering all of our questions! We hope to be working with you in the future. More
by Cinshel20
Employees Worked With
Kevin Rhiel
May 11, 2024
My service advisor, Zach Reed, was outstanding. He was professional, knowledgeable, and did a wonderful job of keeping me posted on the progress. I appreciate his attention to detail and strong wor He was professional, knowledgeable, and did a wonderful job of keeping me posted on the progress. I appreciate his attention to detail and strong work ethic. More
by CandyceJSK
May 11, 2024
I was informed online that the vehicle was definitely there, drove 30 miles to find out it wasn't.... Very disappointed and a bit upset. The sales man was very nice that took over the "sale" of it. Don't there, drove 30 miles to find out it wasn't.... Very disappointed and a bit upset. The sales man was very nice that took over the "sale" of it. Don't trust the online people, call them directly. More
by Bobk
Employees Worked With
Unknown
May 10, 2024
My car “told” me it needed service, which was odd, but the overall experience was great and Zach even checked back the next day to make sure everything was good. Love that they have snacks, too. It’s a the overall experience was great and Zach even checked back the next day to make sure everything was good. Love that they have snacks, too. It’s a very civilized car care experience. More
by kimetra
Employees Worked With
I don’t know who I worked with, but he was great, polite and communicative.
May 10, 2024
I came in to get new tires, as an Advisor, Spencer was extremely helpful. Unfortunately, the tires didn't feel right and so I decided to take on the process of swapping them out (something I've never done extremely helpful. Unfortunately, the tires didn't feel right and so I decided to take on the process of swapping them out (something I've never done or had to do before). Spencer and the Service Manager, Tony, were communicative in laying out my options. They seemed to know the process well and were able to easily convey next steps. Today, I got the car back with the new tires and there was no additional charges! I am very grateful for such great service and understanding from Spencer and Tony! More
by ge.jones19
May 09, 2024
Nice looking service center. Friendly staff. Shuttle service convenient. Car repairs done correctly. Answered my questions as thoroughly as possible. Friendly staff. Shuttle service convenient. Car repairs done correctly. Answered my questions as thoroughly as possible. More
by ajackson98
May 08, 2024
Excellent, kind personal, open to listen and willing to sell like the transparency dicusing my offer open to listen friendly beautiful and comfortable facilities very clean. sell like the transparency dicusing my offer open to listen friendly beautiful and comfortable facilities very clean. More
by Frankie
Employees Worked With
May 08, 2024
Juan was great! He worked with my dad and I to get a fair deal! Very professional! He worked with my dad and I to get a fair deal! Very professional! More
by Ashley_T
