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Toyota of Brookfield
Brookfield, WI
2,933 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,933 reviews
January 19, 2026
The team of Kevin, Chris, and Jackson combined to make my experience exceptional. I am referring any one I know who is in the market for new vehicle to Kevin. His knowledge and experience shine. experience exceptional. I am referring any one I know who is in the market for new vehicle to Kevin. His knowledge and experience shine. More
by clay
January 13, 2026
Timely check in and they listened to our concerns about the vehicle issues, made sound recommendations and kept us informed during the repairs. the vehicle issues, made sound recommendations and kept us informed during the repairs. More
by frank_briscoe
Employees Worked With
Taven Putnins
January 12, 2026
Had a few issues with my used car purchase but Tim Buti the GM was able to correct them and make things right for me beyond my expectations!! This is the 2nd vehicle I purchased here in a year and definite the GM was able to correct them and make things right for me beyond my expectations!! This is the 2nd vehicle I purchased here in a year and definitely will be back for my next purchase. More
by hazer
Employees Worked With
January 08, 2026
Zach Reed was my service representative today and he did very well. His communication was clear and helpful. He made sure my repair was done efficiently and he met the expected completion time. very well. His communication was clear and helpful. He made sure my repair was done efficiently and he met the expected completion time. More
by William Hintz
Employees Worked With
January 08, 2026
Sam the service rep at Toyota, is very helpful, courteous and thourough. He let me know my Sienna was due for a Transmission flush when I came if for a regular oil change. He pointed out a $40 savings by pur and thourough. He let me know my Sienna was due for a Transmission flush when I came if for a regular oil change. He pointed out a $40 savings by purchacing the Toyota's special package on 2 oil changes, which I bought. He then applied the savings right away to the day's service. Sam is pleasant to work with! I appreciate how Sam helps me maintain my car by getting me a great deal on the oil changes, or applies coupons to save me money, and how he adds the free tire rotations to my service when needed, which is a great perk for buying the tires from the dealership! More
by JanetMonteith-Wong
Employees Worked With
Sam Estacio
January 07, 2026
Excellent service from Zach and his team at Napleton Toyota in Brookfield. I’m always a satisfied customer Toyota in Brookfield. I’m always a satisfied customer More
by ppagel
