Toyota of Bowie

This is the worst dealership in Bowie. Go somewhere else. I have no idea why they are even selling cars. The sales people do not even care. Tried to buy a car here and I was told that I could not afford to b I have no idea why they are even selling cars. The sales people do not even care. Tried to buy a car here and I was told that I could not afford to buy even before I had asked about cars. I just walked out in less than 2 minutes that I was there. More

60k Service -- On Friday 3/9/12 I went to the toyotaofbowie.com and saw a deal 60k service for $195. That great, I made the appointment right away to drop my car off on Sunday. On Sunday, went to toyotaofbowie.com and saw a deal 60k service for $195. That great, I made the appointment right away to drop my car off on Sunday. On Sunday, went to toyotaofbowie service department and the guy at the service desk told me it will cost $450 for 60k service. Of course I can't find that deal on their website anymore, so i said forget about it, just get the oil change and tire rotation. An hour later someone from the company called me and trying to convince me that I had to get the 60k service done and now it will cost me $1040 !!! DUDE, GET YOUR STUFF TOGETHER! BE PROFESSIONAL. More

This is the second time I have purchased a vehicle from Toyota of Bowie. Both times, I received great customer service. This time, my financial situation was not as good as the first time. However, Bobby p Toyota of Bowie. Both times, I received great customer service. This time, my financial situation was not as good as the first time. However, Bobby passed my information to Montressa who came in on her day off to make sure the purchase was finalized. She kept me abreast of the progress every few hours throughout the day and met my husband and me at the dealership. She helped me to feel more confident with my decision to trade in my car. I wholeheartedly and without reservation recommend Toyota of Bowie. More

Mrs Lavonne was very knowledgeable of the Hybrid engine and battery life, but best of all she was very accommodating to my needs. The selection of cars available in the lot was amazing and best of all she and battery life, but best of all she was very accommodating to my needs. The selection of cars available in the lot was amazing and best of all she helped me through the financial process. Mrs.Byrd helped me fill out all the paper work and soon after that I was on my way home in My new car..... later that day my husband stopped at the dealer and just signed. I really enjoy the respect given to "woman" from the sales manage to the sales team, YES I recommend Mrs. Lavonne Byrd and Toyota of Bowie. More

This rating is for the service department only. This rating is for the service department only. Purchasing the auto here was flawless. Nice dealership and friendly people. I didn't feel as thoug This rating is for the service department only. Purchasing the auto here was flawless. Nice dealership and friendly people. I didn't feel as though I had to hang on to my wallet at purchase time. However, this was subject to change once I visited the service department, During a free oil change my wife was asked if she wanted the 20 something thousand mile service. She agrees and then waited for the service to be completed. She calls me in tears and says that the service was over $1000.00. That's right One Thousand Dollars! Nothing was wrong with the car,so the bill was for routine service. To many families, $1000 is more than their weekly income. It seems to me that a charge of $1,000.00 should be mentioned to the car owner before it is done. True, my wife didn't ask, but service such as this on our two other cars (Jeep Grand Cherokee) cost around $350.00 each. How many families have $1000.00 in disposal income on any given day? Thank heavens my wife and I are fortunate enough to have good jobs and we had the money. What if we didn't? I felt like we were taken total advantage of by the service department. I discussed this with the service manager and was pretty much ignored. I hope that Bowie Toyota feels that the $1,000.00 routine service without a warning that the cost is outrageous was worth the loss of future car sales by my wife and I. That is too bad for all of us because the sales portion of our relationship was one of the best I have ever experienced. I recommended this dealership for purchasing a new vehicle, Just be forewarned of routine service costs. More

CONTRACT ISSUE: I purchased a 2011 Toyota Tacoma 4x4 after trading a 2011 Nissan Frontier Access Cab. The sale took place the third week of Sep 2011, however; CHASE Bank continued to call asking for py after trading a 2011 Nissan Frontier Access Cab. The sale took place the third week of Sep 2011, however; CHASE Bank continued to call asking for pymt on the Nissan-everyday for a month! On 28Oct11, I went to Toy of Bowie & spoke with Finance Mgr Skylar Butler who first lied that he had not recv'd a voice mail msg from me on his desk phone. Then, informed that he had not paid off the lien on the Nissan b/c they needed $500 from me as the pay off is $500 more than they gave me on the trade. I will not give him any respect by calling him a Mr Butler...So, Skylar made statements that sounded like he was making a street deal: "BBB can't help you now. Give me $500 & I'll make the pymt today." The pymt was not made until a week later. I continued to get calls from CHASE threatening to submit to my credit report. I also learned that Toy of Bowie did not call CHASE to find off the pay off amount until 3 weeks after the contract was signed. I brought to Skylar's attention that we had an agreement: Toy of Bowie & I had agreed to the trade and puchase price of the vehicles-how can they come back a month later and demand $500 more?!? I felt like my feet were held to the fire! "Your credit rating or else!" AFTER MARKET PURCHASE: Next issue, I purchased after market body side molding from Toy of Bowie-Pat Cummingham. She told me for $399, it would be "painted to match the paint of my Tacoma and installed." I picked up my vehicle on 9Dec11; the side molding DOES NOT match the vehicle color and is about 8 inches too short-NOT extending the length of the door! Pat lied and said, that she had showed me the exact molding and the length, and I had agreed that it was what I wanted! These people are charlatains & brag that they are independently owned so the customer has no recourse other than allow them to get away with unethical behavior! I have owned FIVE Toyotas-I wish I had NEVER purchased one from Toyota of Bowie and recommend that you steer clear of them! I'm stuck with a brand new truck that I think was deliberately defaced! And, the prospect of having to deal with them 2yrs for the "so called lifetime warranty services" is very disheartening! Additionally, As the after market Manager Pat Cunningham told me one day, "Everybody here is aware of your complaint!" My fear is that the attitudes of "everybody" at Toyota of Bowie is going to affect every transaction as I think it has on the purchase of the body side molding, and services/ This really concerns me since I own two Toyotas that I was planning to continue having serviced at Toyota of Bowie. SALESPERSON: Initially, I was satisfied with my Salesperson-Ms. LaVonne Linah Byrd. After the sale of the truck however, she literally just handed me the keys and owner's manual. Although this is my first time owning a 4x4, I was not given any overview of any functions in my new vehicle. Interestingly though, Ms. Byrd was very adamant that when the Toyota survey arrives in the mail, I needed to insure that I respond positively to three specific numbered questions that would affect her bonus. One day when I returned to the dealership, Ms. Byrd asked me why I had thrown her under the bus. She stated, "I thought you liked me." Subsequently, on 8Dec11, when I returned to the dealership for the after market body side molding, I asked Carol (last name unknown) a question about air I was feeling when all vents are closed, and also the bass on one particular radio station. Carol saw Ms. Byrd standing outside smoking a cigarette and asked her if she would assist me. I saw Ms Byrd emphatically shaking her head "no". Carol returned to me and advised that she would show me what she knows about the Tacoma although Ms. Byrd was the Subject Matter Expert on the Tacoma. I asked why Ms. Byrd had not come to my assistance and Carol stated that Ms. Byrd had something else she was doing. Really? Smoking a cigarette takes presedence over demonstrating vehicle features to a customer that you should have done when the truck was purchased? More

I LOVED MY EXPERIENCE WITH ANDREW, HE WAS VERY KNOWLEDGEABLE AND JUST AN OVERALL PERSON TO WORK WITH. I LOVED HIS PERSONALITY AND HOW HE GOES THAT EXTRA MILE TO ENSURE CUSTOMAER SATISFACTION. KNOWLEDGEABLE AND JUST AN OVERALL PERSON TO WORK WITH. I LOVED HIS PERSONALITY AND HOW HE GOES THAT EXTRA MILE TO ENSURE CUSTOMAER SATISFACTION. More

Toyota of Bowie was a blessing to me. What an awesome of experience from the first email response regarding a question on a Toyota Highlander to my visit. Scott's great customer service and knowledge was a experience from the first email response regarding a question on a Toyota Highlander to my visit. Scott's great customer service and knowledge was awesome, he turned a tragic event for me into a wonderful experience. Scott exhibited outstanding ethics, sincere and honest. He made me feel like I was his only client. The enter staff was great, from Scott, Mr. Magann the young lady who provided car options, to Gabriel down to the guys who removed all the stickers and armor oiled my tires, you all are awesome!! Keep up the great work, and our family will definitely be back for future purchases. Thank you again Scott and the Toyota of Bowie Family. May God richly bless you. jbs More