Toyota of Bowie

I had been to this service department in the past. I found the service reps to be very sneaky, meaning they tell you that your car needs immediate services when in fact the services are not required (pr found the service reps to be very sneaky, meaning they tell you that your car needs immediate services when in fact the services are not required (problem #1). I finally found one service rep I thought to be fairly honest. However, problem #2 - Once I brought my car home from a service, drove on the highway, and the steering wheel began to shake very hard and very quickly. I took it back and they fixed the problem, which shouldn't have happened in the first place! Problem #3 - Another time, my shuttle service pickup was over an hour late. Apparently he got lost. Why would you hire someone for shuttle service who doesn't know where he's going? Problem #4 - After finally getting to the dealership to collect my car (w/o the shuttle), we asked for an agreed upon discount. The Manager (Tim) gave us a discount, but significantly less than the agreed upon amount. Not only do they have poor customer service and unethical service reps, but the quality of their work is mediocre. More

Pressure from salesperson to "Buy Now" Low How did you Pressure from salesperson to "Buy Now" Low How did you first contact the dealership? Internet Did you purchase from the dealership? Yes Would yo Pressure from salesperson to "Buy Now" Low How did you first contact the dealership? Internet Did you purchase from the dealership? Yes Would you recommend this dealership? Yes Name of Your Salesperson? Anthony Cason Review Ratings Score Pricing 4 Greeting 5 Honesty 5 Time 5 Questions 5 Promises 5 Financing 5 Treated 5 Overall Score 4.75 -------------------------------------------------------------------------------- My internet salesperson was Anthony Cason (AC). His Manager is Tim Smith. This was by far, the best car buying experience I have had dealing with these two individuals, but especially with AC. Why? Because it was a "no pressure, educational, your time is my time, we will go above and beyond to make you happy" type of experience. They say that car dealerships take advantage of women. I am an older lady who does her research and asked many questions to determine the accuracy of his knowledge. AC not only knows the Toyota cars. He has no problem working with his customers to insure their full understanding of every aspect that the two of you are involved in prior to even talking "purchase"...I loved that. This young man was respectful, patient and followed up on everything that he stated he would in a timley fashion. Actually, he was the reason I purchased the car in the end. I would recommend him to anyone and found the people at Toyota to be very diligent about servicing their customers. My experience was an excellent one. And not to overlook Ken Patterson, he worked with me the first day I visited the dealership and he too was a very positive reflection of Toyota of Bowie. Great place to buy a car because they are in the business of working to keep you as a returning customer. Nuff said! Mrs. RJ More

I bought a new 2009 Toyota Camry in February of this year. While I got a good deal, as many times as I have had to return to the dealer for repairs, I'm not so sure now it was a good deal. They gave m year. While I got a good deal, as many times as I have had to return to the dealer for repairs, I'm not so sure now it was a good deal. They gave me a "loaner" while my new car was being repaired (sun roof)and yet they charged me for it. I've left voice mails for a week with Customer Relations Manager and have never received a call back - how rude. Obviously, customer satisfaction is not their top priorty. If you want to buy a Toyota, don't go there! More

I got a price my insurace company USAA and was given AC's name as a contact. The price quoted by my USAA was well below invoice and the going market price according to Edmund's. I shopped around and got it f name as a contact. The price quoted by my USAA was well below invoice and the going market price according to Edmund's. I shopped around and got it for $250 less. They matched the price and the process went really smoothly, even with our two kids trying to run wild in the dealership. AC has continued to follow up with us, even two weeks after the deal was completed to make sure that we were happy. More