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Toyota of Bowie

Bowie, MD

4.5
1,038 Reviews

16700 Governors Bridge Rd

Bowie, MD

20716

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Showing 1,038 reviews

June 09, 2025

Karl my service advisor needs a promotion. He’s kind, patient and delivers grandeur services. Especially our cashier on the 4-5 pm shift. I travel close one hour for this great service. Again, More

by Msis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl from service and the cashier was great! I did not see anyone but him every time. Excellent service and needs a promotion as well as the cashier on duty.
Jun 10, 2025 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2025

Wait time is too long. I waited for 3hrs for an oil change that I made an appointment before coming in and was 15mins early More

by Nkennjiaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter
Jun 11, 2025 -

Toyota of Bowie responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We will pass this experience along to our team as a learning opportunity. If you would like to discuss this further, please don't hesitate to reach out to me. Edbyn Lopez Service Manager - Toyota of Bowie edbynlopez@toyotaofbowie.com

June 07, 2025

Michaell was knowledgeable, kinds, and patient. Very appreciative of his service. Never had a bad encounter at this dealership. More

by sdyakam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL
Jun 10, 2025 -

Toyota of Bowie responded

Hi, we're happy you found Michaell to be so supportive during your experience here at Toyota of Bowie. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2025

The wait for the diagnosis was long but it was worth it. Problem found, video to support it, rental car provided and all was repaired before noon the next day. More

by bdk6z7p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meme Janneh
Jun 10, 2025 -

Toyota of Bowie responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2025

Fantastic service, I thought I would be waitng longer. It was great fast service, paid more than I wanted. It's worth it to keep your vehicle running. More

by wattssd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Devin. He's new and great.
Jun 10, 2025 -

Toyota of Bowie responded

Hi, we're delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2025

I feel very comfortable bringing my car here for maintenance and have been doing so for decades. Mr. Grimes is the absolute BEST in the business -- knowledgeable, professional, kind, thoughtful, and More

by R Delrosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Grimes, Aaron Slaughter, Rose Bayat
Jun 09, 2025 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

Excellent service delivery, great on promises. Good job done. I will come again soonest and tell others More

by joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl, Aaron Slaughter, Rose Bayat
Jun 09, 2025 -

Toyota of Bowie responded

Hi Joey, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

Lack of communication between dealer ship and warranty company.know one never answer the phone. More

by Sheil Dempsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis Grimes
Jun 09, 2025 -

Toyota of Bowie responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267 edbynlopez@toyotaofbowie.com

June 04, 2025

Efficient fair trustworthy customer oriented honest professional comfortable friendly caring communication compassionate respectful considerate gracious deliverate More

by charlesstubbs713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauryn Grimes
Jun 08, 2025 -

Toyota of Bowie responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 03, 2025

I have been to this dealership many times. Always professional. My truck only took 1 hour to get checked. More

by lax5wills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Slaughter, Rose Bayat
Jun 04, 2025 -

Toyota of Bowie responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Bowie. Please let us know if there is anything else we can do for you; we are more than happy to help!

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