Toyota of Bowie

From the moment I called to getting in the same day. I even drove to the wrong dealership (my mistake) and they still accommodated me and they stayed open later than needed! Overall amazing experience f I even drove to the wrong dealership (my mistake) and they still accommodated me and they stayed open later than needed! Overall amazing experience for everything! Niyi was awesome! More

I always get good customer service with Karl , my only issue is how long I'm at the dealer and how long it takes for my vehicle to be ready , I know you guys be busy , and I know i can get a ride home and issue is how long I'm at the dealer and how long it takes for my vehicle to be ready , I know you guys be busy , and I know i can get a ride home and come back to get it so this is my concern. More

Daniel Cookson was impeccable and will be missed when he retire. Offer car service when he found out the service will take longer. Great customer service! retire. Offer car service when he found out the service will take longer. Great customer service! More

The people that come to your car are rude. It took forever to a oil change It took forever to a oil change More

They are always very accommodating whenever i need a next day appointment and imani is always very helpful and nice day appointment and imani is always very helpful and nice More

Best for car purchase and service later. Thanks . Great waiting area. Good shuttle facility for drop and pick. Timely service. Very helpful and courteous Thanks . Great waiting area. Good shuttle facility for drop and pick. Timely service. Very helpful and courteous More

Great service, professional service team work,will come back agian for other services. Thank you all back agian for other services. Thank you all More

Very inefficient check in process. Because I was assigned to a clerk and she was helping someone else,I waited 10+ minutes to be checked in when there were at least 5 people chatting. Because I was assigned to a clerk and she was helping someone else,I waited 10+ minutes to be checked in when there were at least 5 people chatting. I only got checked in by another clerk once experienced my confusion about their process. More

Scheduling was easy, convenient and quick. Service time took longer than expected but no complaints with the service. Service time took longer than expected but no complaints with the service. More

I brought my 2021 Toyota RAV4 in for a recall service and ended up being upsold on over $1,000 worth of additional work. I spent 2 hours and 40 minutes there, only to be informed at checkout that the part ne ended up being upsold on over $1,000 worth of additional work. I spent 2 hours and 40 minutes there, only to be informed at checkout that the part needed for the recall wasn't available and I would need to come back at a later date. I'm struggling to understand why this wasn't identified when I initially scheduled the appointment or at the very least when the service started. Additionally, it's frustrating that this wasn't communicated before I was sold on the extra work. To make matters worse, after leaving the shop, I realized I hadn't been given the warranty card for the new tires I purchased. I had to turn around and spend another 30 minutes retrieving it, which only added to the frustration of an already disappointing experience. I took time off work to be there, and now I have to figure out how to take more time off to address an issue that should have been resolved today. I don't believe it should fall on me to confirm the availability of parts before an appointment, and I'm very upset about how this was handled. How do I trust Toyota of Bowie in the future for service or sales? To make matters worse, the receipt had a big note on it that if I had issues, I should email the service manager Edbyn Lopez- I did and haven't even had the courtesy of of a response in a week, so I'm posting here. Beware Toyota Bowie service.... More