Toyota of Bowie

Toyota of Bowie responded

Thank you for your feedback. We would greatly appreciate the opportunity to resolve your issue. Please reach out to us so we can further discuss in more detail. Dave Gruner General Manager Toyota of Bowie: (240) 927-4200 dgruner@group1auto.com

Toyota of Bowie responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Bowie. If you have any further questions, please give us a call. We're always happy to help!

Toyota of Bowie responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Toyota of Bowie responded

Hello, we're happy you found Kevin to be so supportive during your experience here at Toyota of Bowie. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Toyota of Bowie responded

Thank you for sharing your feedback. We are sorry to hear about your experience and would appreciate the opportunity to discuss your concerns directly. Please contact us at your earliest convenience so we can better understand what happened and work toward a resolution. Thank you. Dave Gruner - General Manager Toyota of Bowie: (240) 927-4200 dgruner@group1auto.com

chris13210 responded

I visited the dealership to explore purchasing a Grand Highlander and to determine the take-home price with a trade-in for my 2020 Lexus RX 350 F-Sport in excellent condition. The experience quickly became unacceptable. I spent nearly five hours waiting while the finance team took a meeting with no regard for my time, only for them to return with a low-ball trade-in offer and extremely high interest rates, despite my strong credit score. The salesperson demonstrated little knowledge of the vehicle, the dealership’s services, or the purchasing process. During casual conversation, he told me I couldn’t test-drive the vehicle because it was in the service department for an axle issue that would supposedly be resolved within two weeks. Relying on that information, I placed a down payment to hold the car. Four business days later, he called to say the car was “fixed,” then contradicted himself by saying the issue had only been a recall—despite the fact that no active recalls existed for the vehicle. When I returned, he attempted to rush me through the paperwork. When I asked about test-driving the car before signing, he said he would retrieve the key and allow a test drive after the contracts were completed. It was late in the evening, minutes before closing, and I felt pressured. During the test drive, I immediately noticed the alignment was off. I returned the next day and required them to correct it. After the alignment was addressed, I again heard a clicking noise from the driver-side axle upon leaving the dealership. I took the vehicle to another Toyota dealership for a second opinion, and they confirmed the axle issue had not been repaired at all. This means the salesperson’s statements were false and the vehicle was rushed out without proper remediation. Additionally, the car had low tire tread, no carpets, and exhibited steering and axle defects. Under Maryland law, used vehicles must pass a state safety inspection prior to transfer of ownership—covering steering, suspension, brakes, tires, and more—with certification valid for 90 days. It is evident this dealership did not comply with required inspection standards. Fortunately, the vehicle remains under factory warranty, and I also purchased an extended warranty. Nonetheless, the dealership’s conduct was misleading, negligent, and unacceptable.

Toyota of Bowie responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Toyota of Bowie responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Toyota of Bowie responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Toyota of Bowie responded

Thank you for your feedback! We are so glad to hear that our service rep provided excellent service. However, we apologize for the long wait time during your oil change and will work to improve our efficiency in the future. We appreciate your patience and business with us. Toyota of Bowie - (240) 927-4250

Toyota of Bowie responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!