Toyota of Bowie

This rating is for the service department only. This rating is for the service department only. Purchasing the auto here was flawless. Nice dealership and friendly people. I didn't feel as thoug This rating is for the service department only. Purchasing the auto here was flawless. Nice dealership and friendly people. I didn't feel as though I had to hang on to my wallet at purchase time. However, this was subject to change once I visited the service department, During a free oil change my wife was asked if she wanted the 20 something thousand mile service. She agrees and then waited for the service to be completed. She calls me in tears and says that the service was over $1000.00. That's right One Thousand Dollars! Nothing was wrong with the car,so the bill was for routine service. To many families, $1000 is more than their weekly income. It seems to me that a charge of $1,000.00 should be mentioned to the car owner before it is done. True, my wife didn't ask, but service such as this on our two other cars (Jeep Grand Cherokee) cost around $350.00 each. How many families have $1000.00 in disposal income on any given day? Thank heavens my wife and I are fortunate enough to have good jobs and we had the money. What if we didn't? I felt like we were taken total advantage of by the service department. I discussed this with the service manager and was pretty much ignored. I hope that Bowie Toyota feels that the $1,000.00 routine service without a warning that the cost is outrageous was worth the loss of future car sales by my wife and I. That is too bad for all of us because the sales portion of our relationship was one of the best I have ever experienced. I recommended this dealership for purchasing a new vehicle, Just be forewarned of routine service costs. More

CONTRACT ISSUE: I purchased a 2011 Toyota Tacoma 4x4 after trading a 2011 Nissan Frontier Access Cab. The sale took place the third week of Sep 2011, however; CHASE Bank continued to call asking for py after trading a 2011 Nissan Frontier Access Cab. The sale took place the third week of Sep 2011, however; CHASE Bank continued to call asking for pymt on the Nissan-everyday for a month! On 28Oct11, I went to Toy of Bowie & spoke with Finance Mgr Skylar Butler who first lied that he had not recv'd a voice mail msg from me on his desk phone. Then, informed that he had not paid off the lien on the Nissan b/c they needed $500 from me as the pay off is $500 more than they gave me on the trade. I will not give him any respect by calling him a Mr Butler...So, Skylar made statements that sounded like he was making a street deal: "BBB can't help you now. Give me $500 & I'll make the pymt today." The pymt was not made until a week later. I continued to get calls from CHASE threatening to submit to my credit report. I also learned that Toy of Bowie did not call CHASE to find off the pay off amount until 3 weeks after the contract was signed. I brought to Skylar's attention that we had an agreement: Toy of Bowie & I had agreed to the trade and puchase price of the vehicles-how can they come back a month later and demand $500 more?!? I felt like my feet were held to the fire! "Your credit rating or else!" AFTER MARKET PURCHASE: Next issue, I purchased after market body side molding from Toy of Bowie-Pat Cummingham. She told me for $399, it would be "painted to match the paint of my Tacoma and installed." I picked up my vehicle on 9Dec11; the side molding DOES NOT match the vehicle color and is about 8 inches too short-NOT extending the length of the door! Pat lied and said, that she had showed me the exact molding and the length, and I had agreed that it was what I wanted! These people are charlatains & brag that they are independently owned so the customer has no recourse other than allow them to get away with unethical behavior! I have owned FIVE Toyotas-I wish I had NEVER purchased one from Toyota of Bowie and recommend that you steer clear of them! I'm stuck with a brand new truck that I think was deliberately defaced! And, the prospect of having to deal with them 2yrs for the "so called lifetime warranty services" is very disheartening! Additionally, As the after market Manager Pat Cunningham told me one day, "Everybody here is aware of your complaint!" My fear is that the attitudes of "everybody" at Toyota of Bowie is going to affect every transaction as I think it has on the purchase of the body side molding, and services/ This really concerns me since I own two Toyotas that I was planning to continue having serviced at Toyota of Bowie. SALESPERSON: Initially, I was satisfied with my Salesperson-Ms. LaVonne Linah Byrd. After the sale of the truck however, she literally just handed me the keys and owner's manual. Although this is my first time owning a 4x4, I was not given any overview of any functions in my new vehicle. Interestingly though, Ms. Byrd was very adamant that when the Toyota survey arrives in the mail, I needed to insure that I respond positively to three specific numbered questions that would affect her bonus. One day when I returned to the dealership, Ms. Byrd asked me why I had thrown her under the bus. She stated, "I thought you liked me." Subsequently, on 8Dec11, when I returned to the dealership for the after market body side molding, I asked Carol (last name unknown) a question about air I was feeling when all vents are closed, and also the bass on one particular radio station. Carol saw Ms. Byrd standing outside smoking a cigarette and asked her if she would assist me. I saw Ms Byrd emphatically shaking her head "no". Carol returned to me and advised that she would show me what she knows about the Tacoma although Ms. Byrd was the Subject Matter Expert on the Tacoma. I asked why Ms. Byrd had not come to my assistance and Carol stated that Ms. Byrd had something else she was doing. Really? Smoking a cigarette takes presedence over demonstrating vehicle features to a customer that you should have done when the truck was purchased? More

I LOVED MY EXPERIENCE WITH ANDREW, HE WAS VERY KNOWLEDGEABLE AND JUST AN OVERALL PERSON TO WORK WITH. I LOVED HIS PERSONALITY AND HOW HE GOES THAT EXTRA MILE TO ENSURE CUSTOMAER SATISFACTION. KNOWLEDGEABLE AND JUST AN OVERALL PERSON TO WORK WITH. I LOVED HIS PERSONALITY AND HOW HE GOES THAT EXTRA MILE TO ENSURE CUSTOMAER SATISFACTION. More

Toyota of Bowie was a blessing to me. What an awesome of experience from the first email response regarding a question on a Toyota Highlander to my visit. Scott's great customer service and knowledge was a experience from the first email response regarding a question on a Toyota Highlander to my visit. Scott's great customer service and knowledge was awesome, he turned a tragic event for me into a wonderful experience. Scott exhibited outstanding ethics, sincere and honest. He made me feel like I was his only client. The enter staff was great, from Scott, Mr. Magann the young lady who provided car options, to Gabriel down to the guys who removed all the stickers and armor oiled my tires, you all are awesome!! Keep up the great work, and our family will definitely be back for future purchases. Thank you again Scott and the Toyota of Bowie Family. May God richly bless you. jbs More

Scott called me after a lead on the internet that I was interested in a 2011 Corolla. From the beginning Scott was kind, personable and had a great sense of humor. When arriving to the dealership for my sc interested in a 2011 Corolla. From the beginning Scott was kind, personable and had a great sense of humor. When arriving to the dealership for my scheduled appointment Scott was waiting outside for me..no waiting or searching. Because I had already chosen which car I was interested in Scott had everything ready to go. He made my first car buying experiance a very posative one. Scotts willingness to do business and to work with me made me feel very confident in my purchase. All of the staff at Toyota of Bowie were very friendly. I decided to get the undercarriage of my car sprayed which was something I would normally have to come back for but Scott had the guy stay for us so I would not have to come back for a seperate visit. He also took the time to show me how to connect my phone to the Bluetooth option in my car. Whenever I need another car I will definately go to Bowie and request Scott again. 5 stars from me!! Thank you! More

I am VERY disappointed in the entire new car buying experience I just went through with the Toyota of Bowie dealership. Not only was I lied too, but in the end and after MANY promises by the new cars experience I just went through with the Toyota of Bowie dealership. Not only was I lied too, but in the end and after MANY promises by the new cars staff and management, the Toyota of Bowie dealership could not obtain the vehicle we had verbally agreed too and shook on in person to secure the deal. I just received a call from the sales person at Toyota of Bowie stating that his manager said to call me and inform me that they lost every resource to obtain the vehicle I wanted. This is absolutely unacceptable and I will not be bringing any future business to the Toyota of Bowie dealership. If someone asks me about my experience with this dealership, I will tell them exactly what happened. The Toyota of Bowie staff very much needs to change its selling techniques and promises which ultimately end up wasting the consumers time. I took days off from work because the sales staff promised me my vehicle would be here, day after day...ultimately calling me almost a week later telling me that they lost all resources and could not get the vehicle I wanted and that they had promised. I'm very disappointed and upset that my time, patience, and trust was wasted and abused. More

Was totaly happy with this dealership and the people that handle my truck and the del. of the truck,from saleman,to dealer prep,and f& I. Thank you for everthing handle my truck and the del. of the truck,from saleman,to dealer prep,and f& I. Thank you for everthing robert Strain More

Scott is awesome. Very professional and gave great service. He made buying my first car easy. I will reccommend him to everyone. I love my car! service. He made buying my first car easy. I will reccommend him to everyone. I love my car! More

All of the excellent scores in the rater can be credited to our salesman, Andrew Williams. His professionalism, detailed knowledge of the vehicle and his understanding of our positions are what made the sa to our salesman, Andrew Williams. His professionalism, detailed knowledge of the vehicle and his understanding of our positions are what made the sale happen. You are lucky to have someone of his caliber representing Toyota and Toyota of Bowie. More

This dealership is (or was) part of the AAA buying plan. AAA sent me quotes for the Toyota I specified, along with the names of 2 contacts at this dealer. I called the first contact, Joe Laney, and was disc AAA sent me quotes for the Toyota I specified, along with the names of 2 contacts at this dealer. I called the first contact, Joe Laney, and was disconnected before speaking with him. I then called the second contact, Lavonne Byrd, and again was disconnected before speaking with her. Needless to say, i bought my new Highlander from a dealer with better customer srvice (within the next 10 days). This dealership claims, "WE DARE TO BE DIFFERENT BECAUSE WE STRIVE TO DO BETTER". They have a lot of striving to do! Not recommended! More