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Toyota of Bowie
Bowie, MD
434 Reviews
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Showing 434 reviews
October 15, 2012
On my drive home, the service center didn't seat the tires onI the rims correctly, tires blew out on rt 50 during rush hour. So my car drifted to the right and I almost got t- boned but I got the car sa tires onI the rims correctly, tires blew out on rt 50 during rush hour. So my car drifted to the right and I almost got t- boned but I got the car safely to the shoulder. Please donot go to this service center they will jeopardize your safety. They could not tow my car right away either I had to let it sit in the rough part of Annapolis over night. This service center should be shut down. More
by Robertmills3
Employees Worked With
Hugh
October 01, 2012
We had some work done on our 2010 Prius III in October last year; after a tire thread from a truck ran over by a car and flew into the front bumper area of our Toyota Prius. I took the car to the Toyota o last year; after a tire thread from a truck ran over by a car and flew into the front bumper area of our Toyota Prius. I took the car to the Toyota of Bowie; there were over $2500 damages to fix. The completed job by Toyota of Bowie looked extremely shabby/vulgar; it included bad paint jobs, uneven paint, and misaligned panels. I took the car back to them to fix the paintwork with all the blisters and bubbles all around from the edge of the hood to the bottom of the front bumper. They asked me to take it to the body shop that is about 15 miles away; when I got to the shop,I find out that they don’t give a loaner car even when they fix their own mistakes. Therefore, I came back home dropped off the car on a different day at Toyota of Bowie; couple of days later, I got the car back but I was extremely disappointed with the fix they done on it; which is basically looked like someone used a sharp blade and cut off all the paint bubbles etc. I gave up on them because that was the third time I was at their shop on a business day arranging my ride and taking time off from work etc. The reason I am writing this review is that I was about to trade in my car for an SUV, the trade in value came out much lower than what we anticipated due to the paint work and the misaligned panels and the lights. One private party who was interested in buying it made the same comment. By the way, tip of the new signal light broke within a month, I believe, due to the miss aligned installation. It seems like my car was painted by someone with no skills or has poor eyesight and was done at a shop that has no proper setup to do the paint job and no quality control. Someone said that it really looked like that someone picked up a spray bottle from Advanced Auto Parts and done the paint work under a tree. I would never take my car to this body shop for any work again. More
by RVV
Employees Worked With
Camillo Martel
July 30, 2012
My husband Frank and I were extremely pleased with the personal attention that Scott Snyder gave to us yesterday when we came in to look at a 2012 Toyota RAV4. We were not sure that we were actually goin personal attention that Scott Snyder gave to us yesterday when we came in to look at a 2012 Toyota RAV4. We were not sure that we were actually going to purchase a car yesterday. If we were convinced that we were getting the best vehicle at the best price possible, then we would buy. Otherwise not. After test driving a car, we were very pleased with how easy it was to drive the RAV4. We wanted to buy the car, but did not want to overpay. We think that Scott and the team at Toyota went out of their way to get the car for us at a price we were willing to pay. More
by Jrfig
Employees Worked With
Scott Snyder
June 15, 2012
I was referred by USAA, but discovered this dealership totally misrepresents itself and does USAA a complete disservice. I received an email full of false advertising. When I went to the dealership, the totally misrepresents itself and does USAA a complete disservice. I received an email full of false advertising. When I went to the dealership, the salesperson mislead me and dragged things out for almost two hours before I insisted on a quote. I then sat at an empty table for 20 minutes waiting, it turns out, for the person in the *sales department*, who was *on break* right in front of my eyes. While I sat at the table, he goofed off and chatted with the sales staff until his break was over, apparently, before I was approached with a quote. When he finally came to my table, the quote did not include anything in the broacast email that went out to all Toyota customers in the Washington/Baltimore area. His offer was full of lies, a waste of time and a total insult. I have never seen such an unprofessional dealership, nor have I been treated with such disrespect while buying a car. The Annapolis dealer said 30% of their business comes from people who have been to Bowie and treated the say way. Typical PG County, Maryland. More
by nelson8642
Employees Worked With
Gwen Miller
May 10, 2012
Too bad there are no zeros. I went in with my mother in law to help her buy a Corolla. I spoke to a man on the phone who said he would give me X price which was about $200 less than I had anywhere else. law to help her buy a Corolla. I spoke to a man on the phone who said he would give me X price which was about $200 less than I had anywhere else. I drove 3 hours and they told me the guy was not there and tried to sell me the car for over MSRP! Who in their right mind buys a car over MSRP? He was uneducated xxxx. He then brought the price down a couple hundred bucks which was still over MSRP and said "this is a good deal, MSRP is the lowest people buy cars for." They are a bunch of crooks. The salesman was so sleazy, he would have ripped off his own mother. I don't recommend this dealership to my enemy. He wasted 2 hours of my time and we walked out. We went to a different dealership in Virginia and bought a car later that day. More
by sharklazer
Employees Worked With
More than one
May 09, 2012
We purchased a 2010 Nissan Altima on Sunday May 6, 2012. It was a pleasant experience free of the back and forth haggling and numbers games many people complain about at other dealerships. We would highly r It was a pleasant experience free of the back and forth haggling and numbers games many people complain about at other dealerships. We would highly recommend our sales consultant, Mr. Pauly Sansone to anyone looking for a used vehicle. He was extremely knowledgeable, courteous, and professional. He patiently explained every feature and technical detail of our vehicle. This dealership has a very nice customer waiting area, clean and comfortable. 5 Stars ! More
by Beverly123
Employees Worked With
Mr. Pauly Sansone (Salesman)
April 06, 2012
This is the worst dealership in Bowie. Go somewhere else. I have no idea why they are even selling cars. The sales people do not even care. Tried to buy a car here and I was told that I could not afford to b I have no idea why they are even selling cars. The sales people do not even care. Tried to buy a car here and I was told that I could not afford to buy even before I had asked about cars. I just walked out in less than 2 minutes that I was there. More
by topetjoy
Employees Worked With
Did not even give his name
March 11, 2012
60k Service -- On Friday 3/9/12 I went to the toyotaofbowie.com and saw a deal 60k service for $195. That great, I made the appointment right away to drop my car off on Sunday. On Sunday, went to toyotaofbowie.com and saw a deal 60k service for $195. That great, I made the appointment right away to drop my car off on Sunday. On Sunday, went to toyotaofbowie service department and the guy at the service desk told me it will cost $450 for 60k service. Of course I can't find that deal on their website anymore, so i said forget about it, just get the oil change and tire rotation. An hour later someone from the company called me and trying to convince me that I had to get the 60k service done and now it will cost me $1040 !!! DUDE, GET YOUR STUFF TOGETHER! BE PROFESSIONAL. More
by bryian
Employees Worked With
don't remember
February 11, 2012
This is the second time I have purchased a vehicle from Toyota of Bowie. Both times, I received great customer service. This time, my financial situation was not as good as the first time. However, Bobby p Toyota of Bowie. Both times, I received great customer service. This time, my financial situation was not as good as the first time. However, Bobby passed my information to Montressa who came in on her day off to make sure the purchase was finalized. She kept me abreast of the progress every few hours throughout the day and met my husband and me at the dealership. She helped me to feel more confident with my decision to trade in my car. I wholeheartedly and without reservation recommend Toyota of Bowie. More
by CDJones
Employees Worked With
Montressa Williams and Bobby Johnson
February 07, 2012
Mrs Lavonne was very knowledgeable of the Hybrid engine and battery life, but best of all she was very accommodating to my needs. The selection of cars available in the lot was amazing and best of all she and battery life, but best of all she was very accommodating to my needs. The selection of cars available in the lot was amazing and best of all she helped me through the financial process. Mrs.Byrd helped me fill out all the paper work and soon after that I was on my way home in My new car..... later that day my husband stopped at the dealer and just signed. I really enjoy the respect given to "woman" from the sales manage to the sales team, YES I recommend Mrs. Lavonne Byrd and Toyota of Bowie. More
by Virginia Lesure
Employees Worked With
Mrs. Lavonne Byrd
