Toyota of Bowie

The staff tried to run my credit report before discussing pricing, which I refused because I already had a pre-approved loan. The staff also insisted on knowing the payoff on my trade before they would disc pricing, which I refused because I already had a pre-approved loan. The staff also insisted on knowing the payoff on my trade before they would discuss pricing, which I refused because I am an experienced buyer and know pricing can be negotiated without this. My refusals bothered the management, and apparently resulted in a very low trade in offer ($8K below what another dealership offered). Disgusted at this entire experience, I asked for my car key so I could leave. The manager took it upon himself to belittle me, telling me to get out of there while using physical gestures telling me to do the same. Easily the worst dealership experience of my life. More

Great experience ! I love my Prius . Scott Snyder did a great job very professional and helpful. I would recommend Toyota of Bowie to family and friends. great job very professional and helpful. I would recommend Toyota of Bowie to family and friends. More

Because I had done an initial test drive of the RAV4 at this dealership, I contacted them with a specific deal to meet or beat that had already been granted by another Toyota dealership. They said "come on this dealership, I contacted them with a specific deal to meet or beat that had already been granted by another Toyota dealership. They said "come on out and we'll beat any deal." I told them they were way too far away for me to come out without knowing they could meet or beat the deal I already had. I told them what I needed and the manager got on the phone and assured me he would beat it. I told them specifics: model and price, current trade in and trade in offer, financing required. I drove many miles to get there, just to encounter item after item that they wouldn't uphold after having said they would on the phone. First the finance percentage. Then the price of the car. Then what they would give on a trade in. Hours later, I gave up and walked out. Sadly for this dealership, I am aware of at least two other sales this has cost them. My credit rating is in the 800's, I was putting almost half down in cash. Happily for me, I went to the much better Toyota dealership the next morning and drove away with the deal I had offered to Toyota Bowie. Love my RAV4. Wouldn't recommend for anyone to do business with Toyota Bowie. More

I had a wonderful experience with Bryan Wood who was my internet dealer. Anytime I emailed him whether it was early in day or late at night he would email back in a timely manner. Bryan was so knowlegable internet dealer. Anytime I emailed him whether it was early in day or late at night he would email back in a timely manner. Bryan was so knowlegable and willing to do whatever was within his means to make a sale. I truly enjoyed working with him as well as the other staff I encountered. This dealership is by far the friendliest. I truly would recommend this dealership to everyone interested in buying a Toyota. Kudos to everyone. Keep up the good work. More

Made an appt. for 10:30 am for a routine 10K service (which consists of an oil change, new filter and tire rotation - there is some additional work such as eye-balling the brake pads for wear when the t (which consists of an oil change, new filter and tire rotation - there is some additional work such as eye-balling the brake pads for wear when the tires are off for rotation, and checking the fluid levels under the hood - but NOTHING that takes more than several additional minutes) This is a 20 to 30 minute job -- tops. Arrived early at about 10:10 am and checked in. Went to the waiting room and noticed that the room was crowded -- almost all the seats were taken and some folks were standing --- probably about 20 -25 people in total. After an hour and 1/2 of waiting, I checked on the status of my car and was told that my car was being worked on, but that another car was ahead of me. (So if another car is ahead of me, that would therefore mean my car is still sitting and waiting for service -- right?) Meanwhile, in the waiting room, I noticed that most all of the other customers had left with their cars by this time, including several folks that arrived AFTER I did. I know, because I saw them drive up and get checked in. Finally, after 2 and 1/2 hours, my car was brought to me. This is good customer service?? Don't get me wrong, I don't mind waiting my turn, but I made an appt. for 10:30. And when it now becomes obvious to me that other customers who were paying for their service and because I was not (my service was complementary), it was crystal clear that I was put at the end of the line !! This was not a matter of the dealership overbooking appts or getting backed up -- ALL THE OTHER CUSTOMERS WERE GONE FROM THE WAITING ROOM AND I WAS THE LAST TO BE CALLED. I will not return to Toyota of Bowie nor will I ever recommend that my family and friends go there for anything. My past experience with BROWN TOYOTA and RUSSELL TOYOTA is far, far, far better. If this is how TOYOTA OF BOWIE treats someone who just wanted a simple oil and filter change, imagine how they can screw you if you're looking to buy a car from them? And look at where this dealership ranks with all the other dealerships near Bowie/Crofton -- DEAD LAST!!! I wonder why??? More

Good guys. Bad deals. The pay too much for trades on the new side making it hard to get a good deal on the used side. Sad! new side making it hard to get a good deal on the used side. Sad! More

Had an issue show up a few months after purchase. The preowned manager heard my story, and made the call to have it fixed on their dime! preowned manager heard my story, and made the call to have it fixed on their dime! More

I was there to buy a used car the Manager Tom was very helpful but Hugh sergio and Lopez they are the nastiest guy I have ever encountered in my entire life .. This Dude Sergio has the nerve to always helpful but Hugh sergio and Lopez they are the nastiest guy I have ever encountered in my entire life .. This Dude Sergio has the nerve to always text me about employment verification and always asked me for my sensitive information by text or email ! How unprofessional is that ? And lately He was like I think you don't like the car and you need to return it or I will send out our recovery team to get the car back ... I was like Please do not text me anymore and he got the nerve to tell the manager Sam that He has been calling me and I never answered his call which I found very offensive ! How can a grown man can lye in an open day light like that without any shame ? Then I called Sam and He was like yes sir you need to return the car and lose all the money you put down because we will deduct all our fees .. I was like are you kidding me or you think you talking to an innocent or what ? Then He was like ask you manager to send us that information when they kept lying over and over ... The manager sent them the info over and over again and I contacted the bank yesterday and I was told the dealership did not include my second employment in the application... How unprofessional is that ? All they want is to get sensitive and not care about the people they dealing with ... I dont have any problem returning the car but will get my full money and will also sue the company believe me ! More

Had contacted a number of other Washington DC area Toyota dealers, and all but one were fact and truth- telling challenged. And that one was Toyota of Bowie. From them, and Tim White the salesman, I got noth dealers, and all but one were fact and truth- telling challenged. And that one was Toyota of Bowie. From them, and Tim White the salesman, I got nothing but accurate information and a commitment to excellence. Got the best deal from them, and had the best buying experience in my life. And I'm 73 and have bought many cars. I was also very impressed with the politeness and warmth of all those who worked there. They said hello, welcomed everyone and I had the feeling that they were my old friends. I can't say enough good thinks about Toyota of Bowie, and highly recommend them to all. More