Toyota of Bowie

My new service advisor was amazing! However, your dealership does not wash cars upon return. I also have a Mercedes and a Nissan and they ALWAYS wash my cars upon the completion of eac However, your dealership does not wash cars upon return. I also have a Mercedes and a Nissan and they ALWAYS wash my cars upon the completion of each service. More

Bowie Toyota advisor, Antonio funderburk was so rude and disrespectful. I had to ask for another advisor. He lied about them, matching other dealers coupons and then rudely stated you’ll be here for at leas disrespectful. I had to ask for another advisor. He lied about them, matching other dealers coupons and then rudely stated you’ll be here for at least three hours ended up having to complain to the manager will never do business there again More

The POC was very unprofessional, lacked customer skills. Her people skills are very poor. I really think she needs some training. Her people skills are very poor. I really think she needs some training. More

The staff mr Lewis Grimes . is very pleasant, knowledgeable and explained the problem the vehicle has.. is very pleasant, knowledgeable and explained the problem the vehicle has.. More

When I bought my vehicle last year everyone was very nice and helpful service was great waiting time was great service reps were very nice will continue to bring my vehicle there for service and helpful service was great waiting time was great service reps were very nice will continue to bring my vehicle there for service More

I have only bought Toyota automobiles and insist on having service done at a Toyota center. I have had great service experiences at this center until Toyota of Bowie was bought out by Group 1 Automotiv having service done at a Toyota center. I have had great service experiences at this center until Toyota of Bowie was bought out by Group 1 Automotive, a company with Texas and Australia ties. I had service done yesterday and while I am usually happy with things, this time...not so much. My experience last year revealed the cracks were forming. I paid for cabin filter installation, only to find the unopened filter sitting in my passenger seat. I called Thursday evening to set up a service appointment with my wonderful advisor, only to be told he wouldn't be in on Friday so they booked me with someone else. At checkout on Friday, I bumped into my advisor. He was there all along. Odd and not appreciated. Previously, staff was very professional, friendly and attentive. Surroundings were clean and accommodating. The only way to describe the surroundings at my service was....ghetto. Staff was sitting around, no one offered to help me. I was wandering around with my canes.Got plenty of stares. The loud music was annoying and juvenile. The physical surroundings were filthy. The checkout room which was usually clean and well stocked was very dirty with limited and dusty packages. I had to find it myself as no one was helping. You can check the security cameras. My paperwork information needed updating. The checkout lady was wonderful. I love the service I get at the center but I only hope that the new management team can support and educate the staff on improved customer service. The employees should be valued , but educated at the same time when obvious bad habits are being entrenched into a very unpleasant work culture. This shouldn't be tolerated. More

Service center staff are attentive to me. Provide good customer service. Antonio Funderburk is polite. Provide good customer service. Antonio Funderburk is polite. More

They were fast checking me in and I got every update on the process of my car. the process of my car. More

My dealings over the past several yrears have been with the service dept. I've been very pleased with my service writer & his focus on the needs of my 2020 Highlander without running up the bill with servi the service dept. I've been very pleased with my service writer & his focus on the needs of my 2020 Highlander without running up the bill with services I don't need. Today's service was no exception. I was accorded excellent service during my 100,000 mile maintenance. The only problem which was the fault of the tecĥnicians working on my car, not my servi e writer. Some of thor work resulted in updated being needed for my infotainment system. These updates were not installed before I was told my car was ready for pickup. After discovering my infotainment system wasn't working within 10 minutes of leavimg tje shop, I immediately retirned to have the system upated which took more than an hour. Of course I wasn't charged for this but it would've been much better of rhis had been done before I was contacted to pick up the car.. It could have saved me considerable time waiting for the update to complete. My service writer & on otjer official in the service dept told me they would let the technicians to be more careful & thorough before releasing cars for pickup. More