Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Bowie
Bowie, MD
435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 435 reviews
August 31, 2015
Great Buying Experience! Just bought a new Camry and received great service from James Braxton. He was honest, helpful and very knowledgeable about the cars. I appreciated h Just bought a new Camry and received great service from James Braxton. He was honest, helpful and very knowledgeable about the cars. I appreciated his understated (rather than obnoxious) salesmanship and he got us the car we wanted at the price we wanted. I would recommend him any day of the week-thanks James! More
by A. Johnson
Employees Worked With
James Braxton
August 24, 2015
About what I expected Just bought a beautiful new Camry XLE. I had a wonderful salesman who needs to be copied and distributed to all dealers. James Braxton was such a plea Just bought a beautiful new Camry XLE. I had a wonderful salesman who needs to be copied and distributed to all dealers. James Braxton was such a pleasure to deal with. The financial part was a nightmare that I wouldn't want to ever have to go through again. More
by lovemyxle
Employees Worked With
James Braxton
August 15, 2015
Worst place ever!!! Very greedy staff, looking to ripoff peoples money. Our family bought 6 vehicles in the past 10 years. The last vehicles price was higher than expecte Very greedy staff, looking to ripoff peoples money. Our family bought 6 vehicles in the past 10 years. The last vehicles price was higher than expected. Service is also terrible. Two hours for an oil change I mean come on. After explaining to the service manager Lorrine Coleman-Ross, she gave an attitude like she did not even care. I really suggest you guys train your staff how to behave and up your service time. I don't think this is a good place to buy or to get serviced. BUT IF YOU STILL WANT TO TAKE THE RISK GO FOR IT... More
by kayutrcorp
Employees Worked With
Lorrine Coleman-Ross
August 14, 2015
Janice 'Pleasurable' My husband and I stopped by Toyota of Bowie to look at a particular SUV, not to talk with a salesman. But, as we were admiring it, James Braxton walk My husband and I stopped by Toyota of Bowie to look at a particular SUV, not to talk with a salesman. But, as we were admiring it, James Braxton walked up, introduced himself and quietly gave us the attention that best suited us. We never felt pressured nor rushed. Mr. Braxton gave us his undivided attention. He was understanding to our likes and dislikes. When we saw another vehicle, we wanted to check out , he got right on it. He was patient, always a professional and quite knowledgeable of the product. We were confident that he gave us the best deal Toyota could offer. We closed the deal with a RAV4 that had all the 'perks' we desired. Thank you James, Lori Taylor in Customer Relations and Saeed Khamenian in the Finance Office. They were a great team. They represented Toyota of Bowie as the best. More
by Janice & O
Employees Worked With
Lori Taylor, Saeed Khamenian, James Braxton
August 03, 2015
A+++ Service!!! I purchased my new Toyota Camry through James Braxton and he was very helpful and thorough throughout the entire process. This has been by far the mos I purchased my new Toyota Camry through James Braxton and he was very helpful and thorough throughout the entire process. This has been by far the most pleasant experience I have had with purchasing a vehicle. Tom, the GM, also assisted in the process and was so friendly. If I had to recommend a dealer of choice or dealership to a friend it would definitely be Toyota of Bowie and James Braxton. There was no pressure to sell but rather to accommodate to your individual needs. Thank you James for making the process so seamless and the staff of Toyota of Bowie for making me feel as part of the family! Alyssa More
by AJ
Employees Worked With
James Braxton
July 06, 2015
Great Recovery After failing to service my car, they arranged to pick it up and leave a loaner, and perform the service for free. This turned a negative into a posi After failing to service my car, they arranged to pick it up and leave a loaner, and perform the service for free. This turned a negative into a positive, and will keep me going there for service. More
by Customer
Employees Worked With
Rose, customer service manager
July 03, 2015
Great car buying experience! Okay so I’m a loyal Honda owner. I loved my 2012 Pilot, though unfortunately I was not impressed with the 2016 re-design. I was in the market for a Okay so I’m a loyal Honda owner. I loved my 2012 Pilot, though unfortunately I was not impressed with the 2016 re-design. I was in the market for a new car and my brother encouraged me to test drive a Toyota Highlander. I admit that I was very skeptical and quite frankly tired of test driving vehicles. That is until I was introduced to James Braxton. I have to admit that this was a car buying experience unlike any other that I have experienced in the past. James was able to offer very accurate and detailed information about the Toyota Highlander. Additionally, he was very professional and patient with me throughout my multitude of questions! He went above and beyond to find me the Toyota Highlander that I really wanted. I gave him my desired color scheme and he was able to locate, obtain and hand the keys to my new Highlander over to me within 48 hours. I am now a Toyota owner! Thanks so much James! Lori Taylor in Customer Relations was wonderful as well. She really took her time to explain all of the options and the benefits of each option. She even went as far to show us the options on her own POV. Sergio Ramos Lopez in the Finance department was very personable and professional as well. He really explained all of the options concerning extra warranties and helped us to find a plan that was the perfect fit for our driving habits. Overall, this was a very pleasant car buying experience! I will be a repeat customer! More
by Katzer
Employees Worked With
Sergio Ramos Lopez and Lori Taylor, James Braxton
July 01, 2015
Great Jose that man Jose l. Redd was absolutely the best sales man ever not only did he get me the deal I asked for. He feed me amongst being giving caring supportive. O Jose l. Redd was absolutely the best sales man ever not only did he get me the deal I asked for. He feed me amongst being giving caring supportive. Overall my experience was astronomical. More
by Yvette
Employees Worked With
Jose Redd
June 29, 2015
Possed Driver's Window I have experienced a problem with the driver's side window of my RAV4 since I purchased it from Toyota of Bowie in Dec. 2014 and complained about it t I have experienced a problem with the driver's side window of my RAV4 since I purchased it from Toyota of Bowie in Dec. 2014 and complained about it to them since the first time I took the vehicle to their service dept. for routine maintenance. I explained that it occurs infrequently, but when it does, it will go up and down non-stop and the only way to make it finally stop is to keep clicking on the lever for a long period of time. I also explained that it has a mind of its own, so to try and make it duplicate the problem on demand, would probably be impossible. They informed me, "unless we can replicate the problem, Toyota will not fix it under warranty". So, almost two years later, I am still experiencing the same sporadic issue, and they refuse to try and resolve the problem. Toyota of Bowie was quick to sell me a vehicle, but they are reluctant to stand behind their products or their service. When I drafted this rating and they were given an opportunity to rebut, they offered me nothing but their original position - "if we can't replicate, we will not repair". In addition, they are now misrepresenting the facts. This is the fifth Toyota vehicle I have owned, and I have NEVER experienced this lack of integrity and professionalism from any other dealership except Toyota of Bowie. I will not make the mistake of purchasing any additional vehicles from them in the future, and I would suggest to anyone thinking about doing so or taking their vehicle to them for servicing, to proceed cautiously. More
by DHB
Employees Worked With
Lorene
June 25, 2015
Excellent Service This is my fourth trade and had an excellent experience with Sales Representative James Braxton. James is knowledgeable and listens well to ensure the This is my fourth trade and had an excellent experience with Sales Representative James Braxton. James is knowledgeable and listens well to ensure the customer's needs are met. I would recommend James Braxton to friends and family. More
by Vee
Employees Worked With
James Braxton
