Toyota of Bowie

Needed new Car in Jan 2016 Jose was professional, knowledgeable, warm and courteous, I would recommend him to anyone in the market for a new car! He made the experience a great Jose was professional, knowledgeable, warm and courteous, I would recommend him to anyone in the market for a new car! He made the experience a great one. More

Outstanding Service Jose Redd provided us outstanding service from the moment we walked in the door. He was honest and treated us with great respect. He was never conde Jose Redd provided us outstanding service from the moment we walked in the door. He was honest and treated us with great respect. He was never condescending to any of our offers. He made sure that we were 100% satisfied. I would highly recommend that if you are in the market for a new vehicle to go see Jose. More

Great with Chima Joe Chima Joe is a great representative of Toyota. I wish more salesmen were like him. He wasn't pushy, he was honest & I felt comfortable. Chima Joe is a great representative of Toyota. I wish more salesmen were like him. He wasn't pushy, he was honest & I felt comfortable. More

Great Experience--Tim White is Awesome I had a great experience from start to finish. I had to buy a car as a result of an accident so I was an "un-enthused buyer". However, now I am real I had a great experience from start to finish. I had to buy a car as a result of an accident so I was an "un-enthused buyer". However, now I am really happy with my car. Because I didn't have time and energy, I wanted things quick and simple so decided to use my company's True Value car buying service. With car and price in hand I contacted Bowie Toyota. The last time I used an auto buying service (COSTCO) the dealer attempted to switch everything all up so I could not stick with the price. That was not so with Bowie. they even added extra credits on their deal above what other dealers were adding so truly were the best price. Tim White was excellent. He showed me cars consistent with the True Value estimate. He did manage to interest me in the safety features so I added one option and it was the right choice. Financing was simple and quick. The dealer did attempt to have me purchase all the extras at the end (e.g., undercoating, extended warranties) and I did feel the prices were pretty high for each but they did not oversell when I gave my answer. More

Kavon Brooks--#1 Salesman After visiting several Toyota dealerships in the Baltimore area, I saw the car I wanted in Bowie. Unfortunately, when I arrived, Mr. Brooks, my salesm After visiting several Toyota dealerships in the Baltimore area, I saw the car I wanted in Bowie. Unfortunately, when I arrived, Mr. Brooks, my salesman explained that the car was sold, but told me he would find another for me. We found the car at another dealership and settled on a price. When I arrived to pickup my new car 2 days later, Mr. Brooks explained that he had to send for sent a different car b/c the one I was to get was not available any longer. Although the replacement car had additional trim on it, Mr. Brooks did the right thing and stuck to the price we had agreed upon. You will receive a totally honest deal from this Christian man who sticks to his principles of honesty and integrity. He will not let you down. I am late posting this, but bought my car in late July. More

Well Done Wayne Lopez! I have been meaning to write this thank you to Wayne Lopez since Christmas Eve. My navigating system in my car would not work and I had to take my 2 I have been meaning to write this thank you to Wayne Lopez since Christmas Eve. My navigating system in my car would not work and I had to take my 2 dogs to a new kennel in Columbia before I left town. I tried not to panic and I immediately drove to the new car section of Toyota. They were of no help. I drove over to the service dept. and the lady service representative was definitely no help and acted like she did not want to be bothered. Then I saw Wayne. Even though he was extremely busy and people were anxious to get on the road for the holiday, he systematically explained what to do. Immediately, the problem was solved and I was on the road to enjoy my family and the holiday. Thank you for having Service Representatives like Wayne Lopez. He is one of the reasons why I have purchased a new 2016 RAV4 at your dealership. More

Always Dependable This is my second purchase for Toyota of Bowie. I purchased my 2011 Toyota Camry, January 14, 2011 Sales Rep. was Kevon Brooks. I just purchased a 201 This is my second purchase for Toyota of Bowie. I purchased my 2011 Toyota Camry, January 14, 2011 Sales Rep. was Kevon Brooks. I just purchased a 2016 Toyota Camry, January 16, 2016 Sales Rep. Kevon Brooks. I have received the best customer service experience working with this dealership. I highly recommend Toyota of Bowie as well as Rep. Kevon Brooks. More

Excellent Car Buying Experience I purchased a Toyota Camry XLE in December from Toyota of Bowie and I could go on and on about the positive, seamless and professional experience I ha I purchased a Toyota Camry XLE in December from Toyota of Bowie and I could go on and on about the positive, seamless and professional experience I had! Well, there are two good reasons that I will be a Lifetime Customer of Toyota of Bowie... that is my WONDERFUL Sales Rep James Braxton and the price on my car…THERE WAS ABSOLUTELY NO HAGGLING!! When I arrived fighting and screaming (paid off Vehicle was totaled in an accident) but needing a new car, I was approached by James Braxton. He listened to me, and then assisted me with looking through the entire inventory on the lot but not finding what I preferred. So after further research, he located the vehicle I wanted in another state and made sure I GOT THAT CAR!! To ensure there would be no delays in delivery he drove himself the following day and picked the vehicle up sacrificing his time away from the dealership on the last day of the year…yes December 31st!! (A CRITICAL SELLING DAY). To END everything on a great note…his follow-up was so impressive and he made sure that I had all the bells and whistles I was promised on the contract without any hassle. I will forever be grateful to him for my car buying experience and my BEAUTIFUL NEW CAR!! Lastly, I am sending all of my family and friends to this dealership to see Mr. Braxton! So, when you visit Toyota of Bowie ask for the 'Ms. Sherrod Special!' They will hook you up and you will leave from the tiring task of buying a new car with a smile on your face and change in your pocket!! More

Horrible service! I went in to the Bowie location in October 2015 with an online guaranteed quote that I called in ahead and confirmed with Mr. Braxton for the make and I went in to the Bowie location in October 2015 with an online guaranteed quote that I called in ahead and confirmed with Mr. Braxton for the make and model car I wanted. But when I arrived everything changed, even the car!. I was very specific with what car I was interested in and the price quote I had. A few hundred dollar difference is of acceptable but finally price he was giving me was way off. Finally when car price was settled, I went to after market and got additional under coat protection--turns out cars automatically come with this but I was not informed that this was not really necessary. I also purchase the alarm system and was told the warranty info would be provided once service is complete. I went back to pick up car and it was not available, was told it would be mailed and it wasn't. Reminded them when I returned to pick up tags and finally got warranty info, but then a new problem arose...the tags were not the "MD- Chesapeake Bay" tags I specifically requested and paid additional for. So then I had to argue so they can mail the tags to my home which is not nearby because it was their mistake. And I was promised all-weather mats which were supposedly order but not available or missing when I tried to pick up in parts. I was told they would be mailed after complaining and I have yet to receive them and it already January! I don't plan to return for service at all. I would have made the drive out to Bowie from Washington for car maintenance if the service had been better but it was the absolute worse I have ever experienced and I regret not going somewhere else to do business. More

customer service well done Bowie Toyota Service Department Management: I am writing this letter as a humble note of appreciation for the outstanding customer service provided Bowie Toyota Service Department Management: I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your advisor, Joseph Ephriam on December 22, 2015. I was having a serious problem with my car. When I called to make an appointment the scheduler advised me that there were no appointments for the day. I was transferred to Joseph, very concerned, he said, "Bring the car in now, I don't want you driving the car without us checking it out." I really would like to commend Joseph for his prompt customer service, which he demonstrated until my service was completed. His ability to assist me as a customer, of Bowie Toyota service department, exceeded my greatest expectations and for this I am so grateful. Great service makes your customers feel that you care about developing a long-term relationship that means more than just repairing a car. In addition to relationship with me, this outstanding and caring customer service from Bowie Toyota service department staff has been echoed throughout my neighbourhood, family and friends. Blessings, Jeanette Taylor Cc: Thank you Joseph, job well done! More