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Toyota of Bowie
Bowie, MD
435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 435 reviews
November 15, 2024
I brought my 4Runner in for service for a leak in the left axle. I told Service Advisor (Karl Knowles) to also check oil pan because I just had it replace by the Lube Center. I waited (4) hours then fina left axle. I told Service Advisor (Karl Knowles) to also check oil pan because I just had it replace by the Lube Center. I waited (4) hours then finally asked Karl for status. He gives me estimate amounting to $6,000. No work was performed! I had to keave my 4Runner there another day! More
by rrjlewis
Employees Worked With
Karl Knowlden
September 18, 2024
Had my appointment cancelled and found out about it by text. Got disconnected and never got a call back. Let’s see if the GM can make the work get done since nobody else can. Extremely disappointed in thi text. Got disconnected and never got a call back. Let’s see if the GM can make the work get done since nobody else can. Extremely disappointed in this car after you pay 36k you think they could put a $60 part on and call it a day but nope so you will continue to see post and get calls till my work is completed More
by Nancy
Employees Worked With
Marcus, Remi the general manager
July 17, 2024
During my efforts to sell my Toyota RAV4, I ventured to three dealerships in Maryland and Virginia. I decided to return to the dealership where I originally purchased from--Toyota of Bowie. I had the bes three dealerships in Maryland and Virginia. I decided to return to the dealership where I originally purchased from--Toyota of Bowie. I had the best experience selling my vehicle to their sales professional Shawan Dawkins. Not only was she professional, courteous, and informative, she offered me the best price for my vehicle. After processing the paperwork, since the shuttle driver was not at work on the July 4 holiday, she served as the shuttle driver and gave me a ride home. On the following day she returned my vehicle tags to the Department of Motor Vehicles. If this is not outstanding customer service, I do not know what is. I highly recommend if you need to sell or purchase a vehicle, please reach out to Shawan Dawkins at Toyota of Bowie, 16700 Governor Bridge Road, Bowie, MD 20716. More
by vmorton379
Employees Worked With
Shawan Dawkins
May 26, 2024
So disappointed in scheduled maintenance experience. Things specifically requested not done though checked off on the report, difficulty communicating with service advisor. Leaves doubt that any of Things specifically requested not done though checked off on the report, difficulty communicating with service advisor. Leaves doubt that any of the other checks were done correctly or as reported. So sad because we had good experiences here in the past. More
by PamHD
Employees Worked With
Daniel Korode
April 12, 2024
I wanted to give a special thanks to my service advisor, Kaleb Millender for providing me with outstanding service to navigate through a complicated insurance claim and repair. Kaleb kept me updated every d Kaleb Millender for providing me with outstanding service to navigate through a complicated insurance claim and repair. Kaleb kept me updated every day on progress and went above and beyond to keep in touch with the insurance company and provide them the the information they needed. I score his performance 10 out of 10. Thanks Kaleb and thank you Toyota of Bowie. More
by davol
Employees Worked With
Kaleb Millender
April 09, 2024
Our experience at Toyota of Bowie was excellent from start to finish. Rich Bowan took great care of us, and ended up not just matching the best deal we had in hand from another dealership, but outright start to finish. Rich Bowan took great care of us, and ended up not just matching the best deal we had in hand from another dealership, but outright beating it! We love our 2024 Venza Limited and give Rich our highest endorsement as a responsive, honest salesman. More
by Eve Fowler
Employees Worked With
Rich Bowan
December 05, 2023
My salesman was very professional and caring. I gave him a hard way to go but he never got upset. His name is Okera Khumalo-Amen. He gave me a lot of information about my 2024 Carolla. I gave him a hard way to go but he never got upset. His name is Okera Khumalo-Amen. He gave me a lot of information about my 2024 Carolla. More
by jmason2457
Employees Worked With
Okera Khumalo-Amen, Harold Bautista-Castillo
November 14, 2023
Kevon Brooks was THE BEST salesperson. He diligently worked to find a Toyota Highlander when it was the end of the season and inventory was low, PLUS, I wanted a certain color! The only c He diligently worked to find a Toyota Highlander when it was the end of the season and inventory was low, PLUS, I wanted a certain color! The only criticism about any MD dealer I have, is that they (not just this one) can charge a $500 "processing fee, not mandated by law". No one can reasonably explain but "everybody charges it", which I don't find acceptable. Customers need to reject this unfair practice, maybe by starting in Annapolis. More
by Marcia H.
Employees Worked With
Kevon Brooks
September 29, 2023
Had to stand up from desk and exit the building. So disappointing, I was really looking forward to my new Tacoma. when we sat down to talk price the number was 5500.00 dollars more than msrp, there So disappointing, I was really looking forward to my new Tacoma. when we sat down to talk price the number was 5500.00 dollars more than msrp, there was the 1995.00 dollar protection package that they sell to everybody, and the 3500.00 dollar adjusted market value. Of course I was told everything is negotiable. so they raise the price and whatever they can pick from your pocket over msrp is added profit. Of course this is not revealed until they have you where they want you. These people are out for your money and nothing else, you and your family should stay clear of this type of business tactic and Bowie Toyota. More
by Duncan
Employees Worked With
Angella Bonilla
August 23, 2023
We had a great experience with Bowie Service Manager Ed Lopez and Service Rep Britalia King. Our car was in need of major repairs, and they went above and beyond to help us resolve our situation. They ca Lopez and Service Rep Britalia King. Our car was in need of major repairs, and they went above and beyond to help us resolve our situation. They called in expert mechanic Ryan to explain to us in detail what the problems were in terms that we could understand. Their courteousness and professionalism was beyond anything we’ve experienced in the past. We’ll certainly continue to purchase Toyota products and services just as we have for the past 30 years. More
by Tom and Libby
Employees Worked With
Ed Lopez, Britalia King
