Toyota of Ann Arbor

Everyone, especially Jeffrey Root, the sales and leasing consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satis consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satisfied. More

Everyone, especially Jeffrey Root, the sales and leasing consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satis consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satisfied. More

They cannot give a direct out the door price, salesman & then financial person will spend all your time trying to sell you add ons& extended warranties. The are relentless even when told no several times, w then financial person will spend all your time trying to sell you add ons& extended warranties. The are relentless even when told no several times, word car buying experience ever More

Our sales rep Young Pum ! did great from start to finish and answered every question honestly, and made the paperwork smooth. I will definitely work with him again and send m did great from start to finish and answered every question honestly, and made the paperwork smooth. I will definitely work with him again and send my friends and family to this dealership More

Doug was my service rep and he quickly diagnosed the issue, worked me into the schedule and kept me updated throughout the service. Great experience! issue, worked me into the schedule and kept me updated throughout the service. Great experience! More

Jen was patient & kind, however did not explain alignment charge to my satisfaction. Now i'm committed to.using service dept for several years. Service staff looked like convicts from local prison (scary), charge to my satisfaction. Now i'm committed to.using service dept for several years. Service staff looked like convicts from local prison (scary), did not look nor act very professional. Makes me wonder about their competence. More

Service advisor was pleasant and very thorough. Explained service and bill well. Service was completed quickly and without any issues Explained service and bill well. Service was completed quickly and without any issues More

Hands down, the worst experience I have ever had in my lifetime. A simple inquire lead to a situation where the salesman, Grant, ended up harassing me on email. His behavior was not professional. Ther lifetime. A simple inquire lead to a situation where the salesman, Grant, ended up harassing me on email. His behavior was not professional. There are way too many other options to purchase a Toyota in the surrounding area than to have to put up with this nonsense.. Stay clear of this salesperson unless you want trouble. Just this review alone has me wondering whether or not he will try to retaliate. More

Very friendly and helpful. They answered all my questions and. Took care of all the things we needed done They answered all my questions and. Took care of all the things we needed done More

Excellent experience with my recent service. Lamont Howard provided great customer care and represented the dealership well. Lamont Howard provided great customer care and represented the dealership well. More