Toyota of Ann Arbor

Very thorough. Professional representative. Clean car. Friendly. Excellent maintenance ahead of any issues. Comfortable waiting room. Professional representative. Clean car. Friendly. Excellent maintenance ahead of any issues. Comfortable waiting room. More

Very kind knowledgeable staff helped me get my Prius back on the road and running again on the road and running again More

Excellent customer service and everything was very well organized and fast. I was very pleased and satisfied with the service and would definitely visit again. organized and fast. I was very pleased and satisfied with the service and would definitely visit again. More

Thomas took good care of me and my RAV4. He suggested other fixes but did not push me to do them. They were things I can do myself. . I was very happy with the service and time at Ann Arb He suggested other fixes but did not push me to do them. They were things I can do myself. . I was very happy with the service and time at Ann Arbor Toyota. More

Extensive service and car feels much better after the service. All issues were looked at and after the service the car is better. service. All issues were looked at and after the service the car is better. More

Arrived there promptly and it took 2 hours for an oil change and tire rotation and they didn't do a multi point inspection. They charge 3% for a credit card and add on extra charges that they don't tell change and tire rotation and they didn't do a multi point inspection. They charge 3% for a credit card and add on extra charges that they don't tell you about up front. They didn't put in the right amount for my coupon. I didn't get a multi point inspection report. Someone called to see how my service was and I explained the issues I had. She said they would send me the multi point inspection report but that was a lie. I think they never did one. Stay away if possible More

I recently brought my 2024 Highlander in for its routine maintenance and had the pleasure of working with Thomas Ritari. He clearly explained everything in a way that made sense, and kept me updated through maintenance and had the pleasure of working with Thomas Ritari. He clearly explained everything in a way that made sense, and kept me updated through the entire process and was genuinely easy to work with. I can honestly say he was one of the best service advisors I’ve worked with in a long time. Thanks Thomas! More

I brought my RAV4 in for service yesterday and Lamont provided exceptional service and took care of my vehicle while it was being serviced. I appreciate his excellent service and hope that when I bring m provided exceptional service and took care of my vehicle while it was being serviced. I appreciate his excellent service and hope that when I bring my vehicle back that I get him again. Thank you so very much, Lamont!! More

Wow, we had a fantastic experience with Federico! Any dealership would be lucky to have an employee like him—he has such charisma and a real talent for sales. We left Toyota Ann Arbor feeling complet Any dealership would be lucky to have an employee like him—he has such charisma and a real talent for sales. We left Toyota Ann Arbor feeling completely satisfied. He walked us through the entire Toyota process step-by-step, explaining all the details and agreements along the way. All in all—and despite the fact that we ended up with a high interest rate on this visit—our second experience at Toyota went very well. We also want to give a shout-out to the advisor (or manager—I’m not entirely sure of his exact role at Toyota), young Kennedy. He was incredibly clear in his explanations; even though Federico translated for us, we understood everything perfectly—which was a huge help, as our English isn't very strong. He was also very kind and respectful. We are truly grateful to you all, because Toyota really does have a great team. More

Service department regularly provides efficient, relevant maintenance for my vehicle. Thomas Riterman is a knowledgeable, friendly service support specialist who handles the workflow and the information in a maintenance for my vehicle. Thomas Riterman is a knowledgeable, friendly service support specialist who handles the workflow and the information in a customer-oriented way More