Toyota of Ann Arbor

Mr Jeff Root was very helpful in my decision to buy a new Camry. This is my second car that I bought from his service. He is honest and polite, and he knows what he is doing. I have great confidence in him. Camry. This is my second car that I bought from his service. He is honest and polite, and he knows what he is doing. I have great confidence in him. More

Update- since my review I did get a call with an update, The part is on back order, so maybe the end of July they will have it. While I am not happy to hear that, at least I know where I stand. Toyota as a The part is on back order, so maybe the end of July they will have it. While I am not happy to hear that, at least I know where I stand. Toyota as a whole, not the dealership, has not stood behind this vehicle. I am expecting Toyota of AA to stay on top of this and also keep me updated. I have called repeated for an update on my new 2023 vehicle that has never been right - first appt. was on 4/12. I last picked it up 5/17 after being there another 2 weeks. I was told then the part will come in a couple weeks. Now 6/14, no updates and no one returns my call s. Every call goes to "leave a message and we will return your call". After 5 or 6 calls i may get a call back. I thought Toyota would be a quality vehicle with reputable dealerships. I'm frustrated they have not corrected this defect in a timely manner. More

Asked for a quote online…kept getting vehicle options I did not ask for. Asked to clear up with manager who wanted to mansplain how things were done. Asked to have salesman correct quote as I am ready to did not ask for. Asked to clear up with manager who wanted to mansplain how things were done. Asked to have salesman correct quote as I am ready to buy. Never heard from them. Bought new at Spartan in Lansing. Weird experience. I would seriously review customer service and training of staff. More

I would give 0 stars if possible. Don't fall for their competitive prices on pre-owned inventory cars !! They add bogus add-ons (LoJack, Repel, Nitrogen, or A/W Protection Upgrade Pac Don't fall for their competitive prices on pre-owned inventory cars !! They add bogus add-ons (LoJack, Repel, Nitrogen, or A/W Protection Upgrade Package). They present it initially as all this is included in the cost and it's what sets them apart. However, in reality, it is many thousands of dollars ($2k-$4k) added on to the MSRP of the vehicle More

I had a great experience here . It was my first purchase of a new Toyota 4Runner TRD Pro Premium, I was very happy with the price we eventually arrived at. Financing was a breeze, I It was my first purchase of a new Toyota 4Runner TRD Pro Premium, I was very happy with the price we eventually arrived at. Financing was a breeze, I got an interest rate that was almost a half a percent better than my bank had approved me for through Toyota financial More

I have used Ann Arbor Toyota formerly Dunning for service for 10 years. At my last service I asked for the estimate and was told I would get the receipt when the service was done.I realized that the estimat for 10 years. At my last service I asked for the estimate and was told I would get the receipt when the service was done.I realized that the estimate was high but I did not pursue it, I was charged for service I did no t request. Very Shady..Michigan law requires a written estimate be given to customer not just signed. Extra service was neither required nor recommended by Toyuta Manufacture. More

I had previously given this dealership a four star review. However, after MONTHS of corresponding with Kayla and Jeremy requesting that a check my mother wrote be sent back to us in the mail and still review. However, after MONTHS of corresponding with Kayla and Jeremy requesting that a check my mother wrote be sent back to us in the mail and still not receiving the check, I’m forced to change my review. On October 13th I was told that the check would be located and put in the mail. It’s been over a month. We saw Jeremy put the check in his drawer while we were there in September. So, unless the check grew legs and walked away, it should still be there. It’s fine if the check was shredded or thrown away but no one has the gall to tell us this information. Instead, I’ve been pacified with promises to look for and mail the check with no follow up until I send another e-mail to request a status update. Stay away from this dealership!!!!!!!! More