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Toyota of Ann Arbor
Ann Arbor, MI
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 88 reviews
December 06, 2023
Love the 2021 Rav 4 I purchases, but disappointing overall experience due to feeling mislead about a few service contracts being rolled into financing which I learned a day later were non cancellable. overall experience due to feeling mislead about a few service contracts being rolled into financing which I learned a day later were non cancellable. The salesperson was cool, the paperwork and financing at the end not so much and I'm stuck with $2000 of extras I'll be paying interest on. Never going back More
by Patrick
Employees Worked With
Finance Dept
December 02, 2023
We called the dealer at opening time to confirm the availability of a certified Avalon Limited. They said that it was available, so we set up an appointment to go see it after work. We conveyed to the availability of a certified Avalon Limited. They said that it was available, so we set up an appointment to go see it after work. We conveyed to the sales rep that we lived 50 miles away so it would take us a while to get there. We drove over an hour, battling bad weather and rush hour traffic, only to be told that the car had sold earlier that day when we finally arrived. Instead, we were presented the opportunity to purchase an absolute base model with none of the features that we were looking for. How lovely. Honestly, watching paint dry would’ve been a better use of my Friday night. Needless to say, we prefer to do business with people that value transparency and their customers’ time. And yet… I feel the need to say it here. More
by Daniel
Employees Worked With
Other
November 08, 2023
I found that everyone I interacted with was courteous and efficient. They told me what to expect and the possible cost. The work was done promptly. efficient. They told me what to expect and the possible cost. The work was done promptly. More
by BSquared
Employees Worked With
David Clay
November 01, 2023
I worked with 2 people named Connor to make this happen. Both worked with me and made the deal happen. Highly recommended dealership and staff. Both worked with me and made the deal happen. Highly recommended dealership and staff. More
by nullobject001
Employees Worked With
Connor Lehn
October 26, 2023
By far the best dealership I have been to. Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Do Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Doug was incredibly efficient and the technician was also fast and thorough treating my car like it was his own. I will definitely be back More
by Jshelton1975
Employees Worked With
Doug Balogh , David Clay, Jeff Kessler, Joe Barba
October 16, 2023
Working with Joey Pryor was great prior to sale. After, not so much. Lies and denial. Running Boards were not on the truck--Joey said we received a discount for them. Not true--no discount & no ru After, not so much. Lies and denial. Running Boards were not on the truck--Joey said we received a discount for them. Not true--no discount & no running boards and no notice of them missing prior to delivery. Still working on it with Tony Khalil. Also upon delivery of the truck there were spots on the paint and windows. Joey indicated they should come off with wash-even though delivery driver had said it had just been washed and they wouldn't come off. Still working on it with Tony Khalil. Shame, shame. Interesting: Joey Pryor is not listed in sales department on this site. More
by Julie J
Employees Worked With
Joey Pryor, Tony Khalil
