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Toyota of Ann Arbor
Ann Arbor, MI
74 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 74 reviews
January 08, 2024
recently purchased a 2021 tundra. Anthony went above and beyond with the purchase, the whole experience was well handled. I found the truck I was looking for and they got it to me at Anthony went above and beyond with the purchase, the whole experience was well handled. I found the truck I was looking for and they got it to me at a price I thought was fair. The additional protection offered at this dealership (only) helped sway my decision to buy there. More
by foodandwineguy
Employees Worked With
Anthony Valenti
December 18, 2023
Another seamless, transparent Service appt. @ Toyota of Ann Arbor. Brought in our Hybrid Corolla for the 30,000 maintenance the and Ethos Service Contract inspection. Our advisor Terence Cole @ Toyota of Ann Arbor. Brought in our Hybrid Corolla for the 30,000 maintenance the and Ethos Service Contract inspection. Our advisor Terence Cole did a great job checking us in and measuring our tire tread depth. Our Tech Harley O. Performed the 27 point inspections; tires, oil change, and cabin filters. Terence provided us full estimates - checklists and cost of consumables; up front. Fully satisfied customers here. They really do treat you like family here. More
by Dave F
Employees Worked With
Terence Cole and Harley O.
December 06, 2023
Love the 2021 Rav 4 I purchases, but disappointing overall experience due to feeling mislead about a few service contracts being rolled into financing which I learned a day later were non cancellable. overall experience due to feeling mislead about a few service contracts being rolled into financing which I learned a day later were non cancellable. The salesperson was cool, the paperwork and financing at the end not so much and I'm stuck with $2000 of extras I'll be paying interest on. Never going back More
by Patrick
Employees Worked With
Finance Dept
December 02, 2023
We called the dealer at opening time to confirm the availability of a certified Avalon Limited. They said that it was available, so we set up an appointment to go see it after work. We conveyed to the availability of a certified Avalon Limited. They said that it was available, so we set up an appointment to go see it after work. We conveyed to the sales rep that we lived 50 miles away so it would take us a while to get there. We drove over an hour, battling bad weather and rush hour traffic, only to be told that the car had sold earlier that day when we finally arrived. Instead, we were presented the opportunity to purchase an absolute base model with none of the features that we were looking for. How lovely. Honestly, watching paint dry would’ve been a better use of my Friday night. Needless to say, we prefer to do business with people that value transparency and their customers’ time. And yet… I feel the need to say it here. More
by Daniel
Employees Worked With
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