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Toyota of Ann Arbor

Ann Arbor, MI

4.1
84 Reviews

3745 Jackson Road

Ann Arbor, MI

48103

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Showing 84 reviews

August 19, 2024

Went for the 25,000 mile service on my 4Runner. They comped the alignment because the whole service took over 3 hours. Nice space to work inside while you wait for the job to be done. I appreciated More

by alberto.figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 19, 2024 -

Toyota of Ann Arbor responded

Alberto, thanks for sharing your experience! We're glad to hear you found the waiting area comfortable and appreciated our service at Toyota of Ann Arbor. Safe travels in your 4Runner!

August 16, 2024

As usual the service at Toyota of Ann Arbor was excellent as usual. Very professional. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay, Jeff Kessler
Aug 16, 2024 -

Toyota of Ann Arbor responded

Pete, thanks for choosing Toyota of Ann Arbor! We are glad to hear that our team has provided excellent service. See you next time!

August 02, 2024

I’ve experienced being ignored shortly after er I purchase my current vehicle and my concern was never really addressed. Regarding a short in my sound speaker system. Still exists, but out of warrant More

by kcanham503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 05, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your experience. We're sorry to hear about the issues with your sound system and any lack of follow-up from Toyota of Ann Arbor. Please reach out directly so we can try to assist further, even though it's out of warranty.

August 01, 2024

Great service as always by Toyota Ann Arbor! See you in 5k miles! Thank you! More

by lowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay, Jeff Kessler, Joe Barba
Aug 02, 2024 -

Toyota of Ann Arbor responded

Lowell, your kind review warms our hearts! Thank you from the Toyota of Ann Arbor Team.

July 22, 2024

We had the pleasure of working with Keith Brooks when buying my new 2024 Toyota Land Cruiser. He was helpful in every aspect of the sale and personally excited for us to become owners of this iconic veh More

by kkjbrown23
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keith Brooks
Jul 22, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear that Keith provided such excellent service during your purchase at Toyota of Ann Arbor. Enjoy your new 2024 Toyota Land Cruiser, and thank you for the recommendation!

July 14, 2024

Very good quality product services and given the service done very quickly help up the great work More

by Hailuzeita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas , Dusty Orick
Jul 15, 2024 -

Toyota of Ann Arbor responded

We are so happy that our Toyota of Ann Arbor team earned your five stars. Thanks for your support!

July 09, 2024

Hunter found the perfect Corolla for me and reviewed the features with me—I bought it and had it to drive home Monday. Thanks Hunter More

by Dr. Fox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Blackwood
Jul 09, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear that Hunter helped you find the perfect Corolla at Toyota of Ann Arbor! Enjoy your new ride and thanks for sharing your experience with us!

July 01, 2024

Disappointed about the quality of the Prius, hope they can get better in the future. After 4 years of owning a brand new Prius from this dealership, the paint started to peel off. They checked the car and More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Clay, Jeff Kessler, Joe Barba
Jul 01, 2024 -

Toyota of Ann Arbor responded

Jorge, I'm sorry to hear about the paint issue with your Prius. We strive for high quality and it's disappointing that this happened after just four years. I'd like to discuss this further and see how we can assist you better. Please reach out when you have a moment. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256

June 28, 2024

Prices have tripled since my last oil change and I didn’t even get the complimentary car wash. More

by K Steller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Jun 28, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your feedback. We always strive to offer excellent value and top-notch service, so I apologize if we've missed the mark here. I will make note of the oversight with the carwash and ensure we improve for you next time. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256

June 18, 2024

Service employees were very informative and helpful. The car was ready for pickup at the promised time and every thing was completed as promised. More

by csheets526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Jun 18, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your experience! We're glad to hear our service team at Toyota of Ann Arbor met your expectations and had everything ready on time. Safe travels!

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