Toyota World Of Lakewood

I have bought 5 cars from this dealership, this experience has been the best out of all of them. I was not pressured as before. Bob explained things well and took his time with me. experience has been the best out of all of them. I was not pressured as before. Bob explained things well and took his time with me. More

Tyler and George worked with me to get the car I wanted. Everyone very accommodating and moved quickly to get me out as fast and possible. I appreciated that. Everyone very accommodating and moved quickly to get me out as fast and possible. I appreciated that. More

Steve Hannah did a great job as always. And Doug the service tech addressed my concerns with my 2007 Tacoma. Your service department as a whole is outstanding. service tech addressed my concerns with my 2007 Tacoma. Your service department as a whole is outstanding. More

Recall Work Brought my car in for seat belt recall on my 2017 Corolla. Jack worked with me about drop off and pick up issues I had (I' an at risk person - so no s Brought my car in for seat belt recall on my 2017 Corolla. Jack worked with me about drop off and pick up issues I had (I' an at risk person - so no sitting in waiting room). More

Thorough The staff is very accommodating explaining everything to be done and all of the needs of the car along with the costs. You have kept my car in good The staff is very accommodating explaining everything to be done and all of the needs of the car along with the costs. You have kept my car in good running condition, advise me wisely. And I am very grateful. More

Professional, excellent customer service Excellent service, but very pricey. I shouldn't be required to make up words to complete this review. This is very annoying , in case you want fut Excellent service, but very pricey. I shouldn't be required to make up words to complete this review. This is very annoying , in case you want future reviews. More

I really don't like giving a somewhat negative opinion but customer service is crummy and they should know. Start with trying to get through to an operator, and you're left nowhere cause they hardly eve but customer service is crummy and they should know. Start with trying to get through to an operator, and you're left nowhere cause they hardly ever pick up and you can't leave a message. I was once looking around the lot to purchase and they told me to sit on the lounge area and they'll get me a salesman. I waited over 20 minutes and no one came. I was looking at all the salesman sitting at their desks and there was 1 customer while all the others were free. In addition, I've been sent an email cause my lease is almost up. I emailed back twice and got 0 responses. I sent a separate email to that department and again received no response. They've given me an impression they have all the business in the world and don't need yours. I also have seen them treat people differently depending on the race/religion. As soon as my lease is done I'll shop somewhere else. More

Did not purchase my Toyota at Gateway,however my service experience was been excellent during the past 5years. Steve Hannah is trustworthy and attentive to my needs. experience was been excellent during the past 5years. Steve Hannah is trustworthy and attentive to my needs. More

Appointment was on time and needed items were attended to quickly and correctly. I have nothing more to add. But you insist I put down 25 words quickly and correctly. I have nothing more to add. But you insist I put down 25 words More

Once again a great feeling leaving Lakewood Toyota with a new Rav 4. Thanks to Dillon and the finance dept, we have a reliable new Rav 4. new Rav 4. Thanks to Dillon and the finance dept, we have a reliable new Rav 4. More