Toyota West

I recently test drove a Toyota Camry with Craig and he is by far the best car salesman I have ever delt with. Craig gave me the next steps I need to take so I can purchase the car and I will be back to purch by far the best car salesman I have ever delt with. Craig gave me the next steps I need to take so I can purchase the car and I will be back to purchase from him for sure. Craig is the most honest and sincere salesman I have ever met and other salesmen should learn from him as he will be very successful. Craig is extremely knowledgeable and talked to me to make sure I understood the entire process of buying a car. I feel I got an extremely great price on the car and a few glitches in my credit kept me from purchasing right now, but in 6 months I will be back! Thank you! More

Saw a used Highlander on their website and talked to Matt Harris who is the Used sales Internet manager via email. When I came to test drive Matt was easy to deal with. I have a sales background and know the Harris who is the Used sales Internet manager via email. When I came to test drive Matt was easy to deal with. I have a sales background and know the tricks, but Matt didn't throw off any BS. I already knew what I wanted anyway. Had 2 other dealers to check out. At the end of the day, I decided on the car they had. I came back and sat down with Matt and worked out a price. There was some back and forth but we came to an agreement on price and I ended up financing through the dealership with Kemba, instead of the financing I already had lined up through my credit union. Lee Lehmann did my financing and he was also easy to deal with as well. He presented the add-ons without trying to pressure me. He was able to beat my bank's rate by 2 points which was already decent. It was a great car-buying experience. More

While looking online for a used vehicle to purchase we came across a '08 Pontiac G6 at Toyota West at a phenomenal price. After filling out the simple online form, we received a friendly phone call from T came across a '08 Pontiac G6 at Toyota West at a phenomenal price. After filling out the simple online form, we received a friendly phone call from Terry Williams to set up an appointment to come in and take a look at the vehicle and take a test drive. I have to say that Terry Williams is one of, no THE most professional, honest, and friendly car salespersons I have ever encountered. Upon arriving at Toyota West, she was waiting on us with the G6 ready for a test drive. Needless to say, after the test drive we completely fell in love with the car. Terry honestly answered any questions or concerns we had concerning the car. After we decided it was the right vehicle for us, we were introduced to Cliff Curtis. Cliff handled the financing and fought for us to get a rate that we didn't think we would be able to get. We did have an issue with the washer fluid not working properly (turns out the nozzles were broken). Rather than saying that was our problem now or just throwing us to the service department, Terry helped us every step of the way as if it was her own vehicle and got the problem fixed very promptly. I can't express enough of how blown away we are with the service and care we received at Toyota West. I highly recommend to anyone that is in the market for a new or used vehicle to contact Terry Williams at Toyota West for probably the best car buying experience you could ask for. I know without a doubt whenever we are ready to purchase a vehicle again, we will be contacting Terry Williams at Toyota West!! Thank you so much for the great experience!! Thanks again, Justin & Misti More

JT was very helpful and professional. There were no high pressure sales tactics or "we can get you into this vehicle" going on. We told him what we were looking for and that's exactly what we got. We arri pressure sales tactics or "we can get you into this vehicle" going on. We told him what we were looking for and that's exactly what we got. We arrived at the dealership close to closing time and he seemed to have no issues with staying past closing to help us out. We got a very fair deal for our trade-in vehicle and what we feel was an excellent price on the vehicle we purchased. We would definitely shop at Toyota West again and gladly recommend their services to family and friends. More

Got a great deal and everyone was extremely friendly. I was trading in a very unreliable van that was only 2 years old, thus I still owed quite a bit on it. The sales person new that I was uncomfortable w was trading in a very unreliable van that was only 2 years old, thus I still owed quite a bit on it. The sales person new that I was uncomfortable with increasing my payment too much and worked with me all day on determining which vehicle and options I wanted and to keep the payment reasonable. He was very patient with me. More

Robert at Toyota West in Columbus, Oh was a pleasure to work with. My wife and I went there to look at a 2011 Highlander. We drove one and loved it but thanks to the vast knowledge and experience shown by work with. My wife and I went there to look at a 2011 Highlander. We drove one and loved it but thanks to the vast knowledge and experience shown by Robert we were able to make a smarter decision. He showed us how practical a Sienna would be for our family and changed our mind. We are very happy with our decision. No Regrets! This was by far the best car buying experience I have ever had. Everyone at this dealership is just a blast to work with. I would recommend this dealership to all who are in search of a car. Give these guys the oppotunity and you will not be disappointed. Special thanks to Chad Sothard and Nick Caraccilo. More

WE GOT TO THE DEALERSHIP 45 MINUTES BEFORE CLOSING. WE WERE SHOWN THE CARS THAT WERE WITHIN OUR PRICE RANGE AND WE DID NOT FEEL PRESSURED TO BUY SOMETHING WE WERE NOT INTERESTED IN LOOKING AT. JIMMY STAYE WERE SHOWN THE CARS THAT WERE WITHIN OUR PRICE RANGE AND WE DID NOT FEEL PRESSURED TO BUY SOMETHING WE WERE NOT INTERESTED IN LOOKING AT. JIMMY STAYED AND WORKED A COUPLE OF HOURS AFTER THE DEALERSHIP CLOSED SO WE WERE ABLE TO DRIVE OUT THAT NIGHT WITH OUR NEW VEHICLE. I WOULD RECOMMEND THIS DEALERSHIP TO ANY OF MY FRIENDS. More

Had the pleasure of working with Jimmy Holland at Toyota West. He was very patient with us as I couldn't make up my mind in which car color to the actual make of the car. Ended up buying the 2011 Camry XL West. He was very patient with us as I couldn't make up my mind in which car color to the actual make of the car. Ended up buying the 2011 Camry XLE with all the bells and whistles. Love it and the experience I had at this dealership is above all I have ever dealt with. Will do all my shopping here in the future. Thanks Jimmy. More

I had the pleasure of working with Jimmy Holland a couple weeks ago. My lease on my 2009 Corolla XLE was ending and I needed to decide whether I was going to purchase my vehicle or lease a new vehicle. J weeks ago. My lease on my 2009 Corolla XLE was ending and I needed to decide whether I was going to purchase my vehicle or lease a new vehicle. Jimmy determined what options were important to me in a new vehicle, let me drive the Scion TB (aka the buckeyemobile), and provided me the options for buying and leasing numerous new vehicles. Ultimately, I decided that I was going to lease a new vehicle and Jimmy was able to guide me through the process of doing so. It just so happened that my deal was reached on a Saturday evening and the financing department was somewhat backed up with other deals which were completed that day. As I waited my turn to speak with financing, Jimmy kindly offered, and ended up buying, me Subway from a nearby location. In addition, although the vehicle that Toyota West picked up for me did not exactly meet the specs of the new vehicle that I wanted, Toyota West corrected the problem within 4-5 days with a new vehicle meeting my desired specifications. I would recommend Jimmy for anyone in the market for a new vehicle - there was no pressure and he was helpful every step of the way. More

I have a very positive view of Toyota West, even moreso after reading reviews of other dealerships. Look, they don't give cars away at Toyota West any more than they do at any other dealership, but unlike after reading reviews of other dealerships. Look, they don't give cars away at Toyota West any more than they do at any other dealership, but unlike some other dealerships, Toyota West doesn't engage in double-dealing, false promises, or dishonest practices. Indeed, my experience with the negotiating process at Toyota West was entirely positive. While they negotiated skillfully, they were very straightforward and aboveboard at all times. They were respectful and cordial throughout, they kept the BS to a minimum, and they didn't play any ridiculous games. They didn't negotiate in bad faith -- in other words, when they agreed to something it stayed settled -- and they were as good as their word when they made promises. And neither the salesman nor the sales manager attempted to make me feel bad about pushing the negotiations as skillfully as I could (which in the bigger scheme of things, probably isn't very); they negotiated cordially throughout. I also really enjoyed getting to know Mr. Johnson a bit during the course of the afternoon. He did his job well and I will surely be back to buy a car from him in the future. Finally, after the sale, Terry has been very helpful in answering questions and following up. In sum, a great experience. More