Toyota West

In April of 2007, Terry Johnson sold me my Solara Convertible and I had an excellent customer experience. In September of 2007, my brother was visiting from Pittsburgh and needed a new car. I took h Convertible and I had an excellent customer experience. In September of 2007, my brother was visiting from Pittsburgh and needed a new car. I took him directly to Terry who sold him his Camry. In October of 2008, my wife was in a car accident, totaled her Jeep Grand Cherokee and needed a new car. I took her directly to Terry who sold her a RAV4. Fast forward to March 2012. My wife and I were both looking for new cars and we reached out to Terry who sold a Camry to me and a Venza to my wife. Given the exeperiences we've had with Terry, a "great" rating for him is a true understatement. I gave the above rating because Terry knows his products, he answered all of my questions, got a clear understadning of what I wanted, and did everything in his power to make things happen without confusion. Most of all, he made the overall experience fun and painless which is why I will buy my future Toyota from him and will continue to recommend him to anyone who is looking for a new Toyota. If a higher rating was offered on this survey, I would give it to Terry. Terry Johnson is the best. Period. More

at first when approaching my problems (as noted in the previous review) i was a little discouraged by the service i recieved . but like all companies they some times goof up . after writing my review scot previous review) i was a little discouraged by the service i recieved . but like all companies they some times goof up . after writing my review scott got back to me very quickly with my concerns about my vehicle and quickly (that day ) got going on the issues i had with my car . and not only did he do that with the best customner service i had recieved , but told me that these services i was going to recieve would be complimentry due to my experiences in the past . not only did he do this but got me in a free rental car right away ( 5 minutes) so that i could continue with my busy schedule . not only did he replace the problem tires but he also cleaned the drums on my back breaks , extracted the seats (completely complimentry) did a complete look over of my vehicle , and filters , along with the needed oil change ! he made sure all the issues with my vehicle were addressed with me and that i understood any and all problemns that had arrised ,not only did he do this but assured me that no matter what as long as he was there i would continue recieving this great service! not only would i continue encouraging my friends and family to go to this dealer . i will let them know how accomadating they have been for me ! More

Terry was very informative and easy to work with. My husband and I are very happy with our new Corolla! We will definitely recommend Toyota West to our friends and family. husband and I are very happy with our new Corolla! We will definitely recommend Toyota West to our friends and family. More

Even though we inadvertently returned after hours, we were able to close a deal. We felt that we were dealt with honestly and would recommend this dealer to others. were able to close a deal. We felt that we were dealt with honestly and would recommend this dealer to others. More

Terry was great to work with. Would do it again in a heartbeat and would recommend him to friends and family. Thanks very much, Terry! heartbeat and would recommend him to friends and family. Thanks very much, Terry! More

We had visited 2 other dealers. Terry offered to buy our current car under lease to facilitate lease of new Camry. The other dealers did not work like Terry to get our business current car under lease to facilitate lease of new Camry. The other dealers did not work like Terry to get our business More

overall it was ok, didn't get the trade price I wanter or the sale price however the vehicle is exactly what I wanted and the explicity of it demands retail value. The dealers are very imformative and knowl the sale price however the vehicle is exactly what I wanted and the explicity of it demands retail value. The dealers are very imformative and knowledgable More

Brian was very friendly and helpful. He knew the product very well. He worked with us to make a deal we were comfortable with.Thank you. very well. He worked with us to make a deal we were comfortable with.Thank you. More

Brian and Bob worked very hard with us to get this camry for us quickly. I had an accident so insurance companies and checks were involved. It was a process waiting for checks but Brian and Bob made it sm for us quickly. I had an accident so insurance companies and checks were involved. It was a process waiting for checks but Brian and Bob made it smooth at the dealership!! Thanks to all!! Love the car!! More

went looking for used car but bought a new toyota. good service no over sale. i dont know prices very well but though we got a good deal. service no over sale. i dont know prices very well but though we got a good deal. More