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Toyota West

Columbus, OH

4.7
1,745 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,745 reviews

February 20, 2025

Hassan was recommended by family who he helped and created a strong bond with. He immediately knew the best vehicle I needed! He was very precise, knowledgeable about everything and passionate about T More

by Roronoa3toryu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine, Hassan Akhtar
Feb 21, 2025 -

Toyota West responded

Thank you for sharing your experience with us at Toyota West! We're delighted to hear that Hassan provided such a knowledgeable and personalized service, making the process enjoyable. It's fantastic to know you're loving your new Toyota RAV4, and we appreciate having earned your trust. Safe travels ahead!

February 13, 2025

The sales people were very polite and respectful. They kept us updated as the deal progressed. More

by pilchercharlene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Feb 13, 2025 -

Toyota West responded

Thank you for your confidence in Toyota West! We appreciate your business.

January 30, 2025

The men were very nice to me. If I could afford it, I would have all my work done at your dealership. More

by pastortobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Don’t know, Kamrie Day
Jan 31, 2025 -

Toyota West responded

Thank you for your kind words about our team at Toyota West! We're glad to hear that you had a positive experience with us. We look forward to assisting you again in the future!

January 25, 2025

I was impressed by how quickly and professionally Chandler took care of a problem with my Prius. He kept me informed, answered my questions, and even brought popcorn while I waited! More

by peggycorn86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandler
Jan 27, 2025 -

Toyota West responded

We're delighted to hear Chandler provided such attentive service at Toyota West! Thanks for sharing your experience with us. Enjoy the popcorn and safe travels in your Prius!

January 25, 2025

Out standing customer service. The attention was above and beyond my expectations, and I love that they have that hot freshly made popcorn 🍿 More

by rsmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jan 27, 2025 -

Toyota West responded

We're delighted to hear that you enjoyed the outstanding customer service and fresh popcorn at Toyota West! Thank you for sharing your experience with us.

January 20, 2025

I worked with Chris Wells to purchase my first vehicle. The dealer did not try to pull a fast one on us, and Chris worked with us to get the best vehicle within our budget! We will definitely be purchasing More

by jbaird
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wells
Jan 20, 2025 -

Toyota West responded

We're delighted to hear Chris Wells provided a great experience for your first vehicle purchase at Toyota West! Thank you for choosing us and we look forward to assisting you again in the future.

January 15, 2025

Less waiting every one is friendly also explain about the service wash my care I love it More

by daldas_druk7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jan 15, 2025 -

Toyota West responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Toyota West Team

December 31, 2024

Excelente servicio y calidad humana. Atendiendo nuestras necesidades y brindando la mejor asesoría. Tuvimos muy buena experiencia en todos los sentidos! More

by sandramilenacari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jan 02, 2025 -

Toyota West responded

Sandra, gracias por compartir su experiencia! Nos alegra saber que el equipo de Toyota West pudo atender sus necesidades y ofrecer un excelente servicio. Esperamos verle pronto!

December 17, 2024

The technicians at this dealership are not thorough at all. I’m not even sure they truly check things out. They only go by what is recommended. Example I just hit air filter and cabin filter earlier this More

by Go blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and someone else checked me out
Dec 17, 2024 -

Toyota West responded

I'm sorry to hear about your experience with our service team. We strive for thoroughness and transparency, so it's concerning that we fell short during your visit. Please know we're committed to addressing these issues and improving our processes. If you'd like to discuss this further or have any other concerns, feel free to reach out anytime. Thank you, Jordan Wilson - Service Manager - 6144654834

December 13, 2024

Did all of the inquiries and dealings via text with Cameron. He was very responsive and courteous Went in, took a test drive, sat with the finance manager, went over the details and were out of ther More

by RANDY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Lundy
Dec 13, 2024 -

Toyota West responded

Randy, it's fantastic to hear that Cameron and the Toyota West team made your car-buying experience quick and efficient. Enjoy every moment with your new Genesis!

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