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Toyota Town of Stockton - Service Center

Stockton, CA

4.9
411 Reviews

411 Reviews of Toyota Town of Stockton - Service Center

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March 31, 2018

Good service I have been going to Richy for all my services and he has helped me out tremendously. I recommend all of my family and friends to him because he gets More

by Scionfan209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richy Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2018 -

Toyota Town of Stockton responded

We're so proud of Richy and his efforts to ensure that you always have a terrific visit with us! Thank you for choosing Toyota Town of Stockton and we hope to see you again. Regards, Jason Kim General Manager

March 27, 2018

Professional and courteous Good service- kept informed. Well maintained. Able to promptly explain any issues and concerns. Have opportunity to review for added items needed. More

by Mags33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2018 -

Toyota Town of Stockton responded

Hi, We're so proud of our service team provided you with a memorable experience. We will continue to bring you quality service! Can't wait to see you again! Regards, Jason Kim General Manager

March 15, 2018

Good Service This place does a great job at getting customers in and out. With the convenience of have a shuttle, you don't have to sit and wait for your car. S More

by Lyla_209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Mar 15, 2018 -

Toyota Town of Stockton responded

We couldn't be more pleased to hear that you had such a great service experience the last time you visited. Please don't hesitate to let us know if there is anything else we can do for you. Here to help! Regards, Jason Kim General Manager

March 14, 2018

great service and adviser Happy with the service we received from Tuan and Paul. We drove from Elk Grove just to get our Prius service by people we know who cares. To add, that More

by SJ from Elk Gove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Phan, Tuan Nguyen
Mar 14, 2018 -

Toyota Town of Stockton responded

Hi, Thanks for driving all the way to us for your service appointments! It's wonderful to hear that Tuan and Paul always provide you with a high-level experience. If you need anything else down the road, please don't hesitate to call! Regards, Jason Kim General Manager

March 07, 2018

Very helpful Erick G. was very knowledgeable and was happy to answer all of the questions I had regarding my Toyota Prius and the service provided . A More

by Nolan22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2018 -

Toyota Town of Stockton responded

Hi Nolan, We love having Erick as a part of our team and we're so pleased to see he takes great care of you and your Prius. We hope it's running just like new and we can't wait to see you at your next service visit! Regards, Jason Kim General Manager

February 20, 2018

Always great service with a smile From the moment you pull up you’re greeted by a friendly service rep. Everyone is so happy, helpful and friendly. I have purchased two cars from here More

by Jimenez, Jessie 1184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Feb 20, 2018 -

Toyota Town of Stockton responded

Hi Jessie, Thank you so much for your loyalty to us here. We love having you as a member of our Toyota Town of Stockton Family and hope we can continue to provide you with the 5-star service for years to come. See you at your next service visit! Regards, Jason Kim General Manager

February 18, 2018

Customer not right New car 2017 bought in Dec , They wont give me an oil change they said it’s not in schedule for maintanace. . Car has 3k + today, I drive 180 miles More

by Panda
Recommend Dealer
No
Employees Worked With
Marquis Hampton
Feb 19, 2018 -

Toyota Town of Stockton responded

Hi Edwin, I would like to clarify why we suggested to you it would have been a waste of your money to pay for an unnecessary oil change. Your vehicle was NOT sitting on the lot for 11+ months when you purchased it. The production date of your Prius was 10/30/17...which is a little over 1 month before you purchased it. Toyota's guideline for your FIRST oil change is at 10,000 miles or 12 months. Our Service Manager Steve tried to explain this to you before you stormed out of this office. It would have been unethical for us to charge you for an oil change service when it was NOT necessary. Please gather ALL the facts before you accuse our dealership of not having our customers best interest at heart. Please don't hesitate to contact me if you have any further questions. Jason Kim General Manager (209) 320-1826

February 10, 2018

Very good service rep rick macias Rick ask me if i receive a box of car cleaning and wax set and i said none since i purchase the car, and he gave me one, good guy and respectable. More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2018 -

Toyota Town of Stockton responded

Hi Pete, Rick is a great member of our team and it's no surprise to see that he provided you a complimentary car cleaning and wax set. We hope your vehicle is treating you well and please let us or Rick know should you need anything. Look forward to seeing you again soon. Regards, Jason Kim General Manager

February 08, 2018

excellent service good easy service. Waiting room was clean. Have been bringing my vehicles for service for several years with no problems. Would recommend others to h More

by toyotatown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember
Feb 09, 2018 -

Toyota Town of Stockton responded

Thanks so much for this review and for your loyalty to us here. We love having you as a valued customer and look forward to many more years together. Hope your vehicle is treating you well and can't wait to see you here at your next service visit. Regards, Jason Kim General Manager

February 06, 2018

Servive Mark Stults made my visit a pleasure. He was friendly and helpful and made me feel at home. He set up my next service and told me he would like to be More

by Vickie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Stults
Feb 06, 2018 -

Toyota Town of Stockton responded

Hi Vickie, We love having Mark on our team and couldn't be happier to see that he took great care of you and your vehicle. Thanks for both your business and this review and please let us or Mark know if you ever need anything. Hope all is well. Regards, Jason Kim General Manager

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