Toyota Town of Stockton - Service Center

Jason Kim Condescending Please beware when you are purchasing extras such as Tire and Wheel protection ETC. I've been with Toyota for almost a year and they have always cha Please beware when you are purchasing extras such as Tire and Wheel protection ETC. I've been with Toyota for almost a year and they have always changed my tires when they needed to be changed. Today it is a different story they will only change my tires under certain circumstances. If you have ever purchased Tire and Wheel protection you know it cost an additional $2, 000 or so and is only valid up to 75,000 miles. It's cheaper for me to just keep the additional funds charged on my monthly bill, pay for my own tires, and save my money. It's unfortunate when products or services are misrepresented inside of the sales room. Please do not let salesmen trick you into buying these packages. Its simply away for them to get an extra commission. The buyers are the ones that suffer from these situations. Today I had an unpleasant experience with Raymond the shop manager. Raymond lacked basic customer service skills. He sat in his office with three or four people cracking jokes and chomping down glazed donuts. When I asked him about my previous history regarding my tires he acted as though he didn't see it. When I know for a fact I have gotten my tires changed multiple times. Raymond failed to apologize or even try to find a common ground or compromise. I believe both the shop and sales office should be reprimanded. At this point I don't even want the car anymore . I truly wish the world was a more honest place it's unfortunate how companies prey on people trying to simply purchase a car to get from a to b. Jason Kim was very condescending in his response to my review. Customer doesn't always come first at Toyota in Stockton, CA. More

Awesome and simple I visit this dealership for my oil change and five point inspection every 5000 miles on my Toyota Camry. Thanks to the Toyota Care Package that we hav I visit this dealership for my oil change and five point inspection every 5000 miles on my Toyota Camry. Thanks to the Toyota Care Package that we have purchased, I get these services for free. I really quite like the papers that they give me to show me how my car fluids, my brakes, and my tires are doing. The workers here are quite friendly and very sociable which makes it so much easier for someone like me to have a great experience :) More

My experience with Stockton Toyota town I have had an excellent experience so far with the Stockton Toyota dealership. They have been friendly helpful and the workmanship has been excellent I have had an excellent experience so far with the Stockton Toyota dealership. They have been friendly helpful and the workmanship has been excellent. I would recommend them to anyone looking to buy a new Toyota. More

Very good service The service took care of the problem I brought the car in for in a very timely fashion. They also reviewed the cars records and advised me of other i The service took care of the problem I brought the car in for in a very timely fashion. They also reviewed the cars records and advised me of other items that could be taken care of at that time and allowed me which of those I wanted to take care of. More

Quick service just under an hour Service was quick 3 out of 4 service appointments. Stephanie who greeted cars gave excellent customer service outside and even inside, helping me with Service was quick 3 out of 4 service appointments. Stephanie who greeted cars gave excellent customer service outside and even inside, helping me with your coffee maker. Also immediately came to the desk to get my claim ticket then walked me out after service and brought my car to me . She thanked me for being a valued client. Her friendly attitude made my day and makes me want to come back on her shift! More

Major service dealt with completely. Our car is a low mileage use and needs attention based on the calendar rather than on the odometer, service creates unusual challenges, with just wee Our car is a low mileage use and needs attention based on the calendar rather than on the odometer, service creates unusual challenges, with just weekday commute of 12 miles total. Can runs smoothly and no post-service surprises. More

Service Advisor went above and beyond ... to make sure my wife's 2015 Toyota Camry SE was properly repaired ... 'can't fully express our sincere appreciation for the extraordinary effort made to make sure my wife's 2015 Toyota Camry SE was properly repaired ... 'can't fully express our sincere appreciation for the extraordinary effort made by Service Advisor Rick Macias on our behalf. Our family currently owns four Toyotas (2 Camrys, a Tundra, and a Tacoma), and it's this unusual customer-focused treatment will keep us returning when our vehicles needs service or repair. Thanks again! More

Friendly service They appeared to be busy, but even with having a pre-scheduled appointment my oil change and tire rotation took over 2 hours and then they had to repl They appeared to be busy, but even with having a pre-scheduled appointment my oil change and tire rotation took over 2 hours and then they had to replace a tire, which took another 2 hours. However, the serviceman I worked with, Erick Gomez, was very nice and extremely helpful when there was a miscommunication about whether or not they could replace my tire with a nail in it, which was luckily still under its one year warranty. Also, the cashiers were all very friendly and good at building rapport with me while I paid my service bill. Overall, good experience! More

Great service Paul always gives top quality service. It has always been a quick and easy experience. He always makes sure that I am well taken care of and is very d Paul always gives top quality service. It has always been a quick and easy experience. He always makes sure that I am well taken care of and is very detailed in his service. I would definitely come again. More

Good service. Reasonable price Dealerships often have a reputation of overpriced servicing and doing unnecessary repairs. This has NOT been my experience here. Rather than dreading Dealerships often have a reputation of overpriced servicing and doing unnecessary repairs. This has NOT been my experience here. Rather than dreading car maintenance, I look forward to having good service and honest repair recommendations to keep my car in good running order.. More