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Toyota Town of Stockton - Service Center
Stockton, CA
411 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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411 Reviews of Toyota Town of Stockton - Service Center
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August 23, 2019
Wheel fell off on Hammer Lane after tire rotation On August I5 I took my truck to Toyota Town for our annual service. I signed the paperwork - and after traveling about 0.3 miles the left rear tire f On August I5 I took my truck to Toyota Town for our annual service. I signed the paperwork - and after traveling about 0.3 miles the left rear tire fell off my truck - I believe the lug nuts were not put on the studs - Steve the Service Manager indicated the lug nuts were improperly installed - either way all 6 lug nuts are missing - and the wheel is off the truck. I CALLED OUR SERVICE ADVISOR DYLAN AND EXPLAINED THE SITUATION - DYLAN SAID THEY WILL COME OUT AND HELP - HE SAID GET A TOW TRUCK AND IF YOU CHOOSE BRING YOUR TRUCK BACK - WE WILL LOOK AT IT. I called AAA - the Stockton Police Arrived - my wife called Toyota Town again -- We were stuck JUST PAST the intersection of Hammer and West Lane - A VERY DANGEROUS INTERSECTION in the middle lane - for 35 - 45 minutes - Finally mechanics from Toyota Town arrived - placed the tire rim back on the truck and drove back to the agency. - I WOULD SAY A LACK OF ATTENTION TO DETAIL ON THE MECHANIC SIDE TO THE EQUATION AND A CARE LESS ATTITUDE ON THE PART OF THE SERVICE ADVISOR PLACED MY WIFE AND I, THE STOCKTON POLICE AND THE MOTORIST TRAVELING IN OR AROUND THAT INTERSECTION IN VERY DANGEROUS SITUATION. More
by Disaster
August 21, 2019
Toyota care maintenance My Highlander 2018 was due for maintenance (5000 miles). The service adviser was nice and helpful in explaining the result of the service. Excellent w My Highlander 2018 was due for maintenance (5000 miles). The service adviser was nice and helpful in explaining the result of the service. Excellent work. More
by Ali7
Employees Worked With
Jonathan Craig
August 11, 2019
Maintenance appointment My regular maintenance appointment went fine. But after a couple of weeks a warning came up om my 2019 car. I did not have an appointment but it was s My regular maintenance appointment went fine. But after a couple of weeks a warning came up om my 2019 car. I did not have an appointment but it was serious enough for me to want my car to be checked. I did not get the same good service as I did when I had just a regular maintenance. This made me very concerned because i had to contact service being after 8 hrs they had not contacted me. Also the lady that spoke to my husband said thing that he knew I would be very upset about. I had to call 5x to reach a service manager which also concerned me. My car did get fixed but I now feel concerned every time I have to take my car in. I will have to see how it goes the next time I have to take my car in. Unfortunately there was no real customer service once my car got there. More
by Disney
Employees Worked With
Other Employees :
Don't know lady's name did talk to manager in the end
July 31, 2019
Service and recall Marquis and the service department always does a great job...friendly staff and timely manner on the service every time we bring our car and truck the Marquis and the service department always does a great job...friendly staff and timely manner on the service every time we bring our car and truck there More
by Uth
Employees Worked With
Marquis Hampton
July 27, 2019
Very Good Good Service,Very nice,helpful, Good Information. Carefully take there time with me to make I understand what I was buying. Thanks for being there. Good Service,Very nice,helpful, Good Information. Carefully take there time with me to make I understand what I was buying. Thanks for being there. More
by Charles
July 03, 2019
Service check Great customer service. Explained the cause very clearly. Provided reasons for the cause. Provided guidance for next steps. Jackie was very friendl Great customer service. Explained the cause very clearly. Provided reasons for the cause. Provided guidance for next steps. Jackie was very friendly. She provided helpful information. More
by 2tgh
Employees Worked With
June 22, 2019
5000 mile service on June 19, 2019 Service employee (Mark Stults) took the trouble to research maintenance data on my 2005 Prius (over 400,000 miles), and found that Fuel Induction Clea Service employee (Mark Stults) took the trouble to research maintenance data on my 2005 Prius (over 400,000 miles), and found that Fuel Induction Cleaning had not been done for over 100,000 miles. I welcome such constructive suggestions. George Fairbrook June 22, 2019 More
by GF
Employees Worked With
Mark Stults
June 14, 2019
Quick Very professional & I was out in a timely manner. Rick did a great job at explaining what was going to be serviced on my vehicle. Made the experience Very professional & I was out in a timely manner. Rick did a great job at explaining what was going to be serviced on my vehicle. Made the experience their run smoothly More
by Nanzee
Employees Worked With
May 19, 2019
Excellent service in Service Dept. Erick has always provided an excellent customer service whenever I am in Toyota Stockton getting my car maintenance. He has been honest and sincere i Erick has always provided an excellent customer service whenever I am in Toyota Stockton getting my car maintenance. He has been honest and sincere in his line of work. More
by joon
Employees Worked With
May 11, 2019
The easy button I’ve patronized Toyota Town for over 17 years... and I keep returning. Why? The service is great! It’s a clean and inviting facility which is diverse I’ve patronized Toyota Town for over 17 years... and I keep returning. Why? The service is great! It’s a clean and inviting facility which is diverse and conveniently located. More
by Blessed!
Employees Worked With
Other Employees :
Tom Bertini, Marquis Hampton, Richard Gonzales
