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Toyota Town of Stockton - Service Center

Stockton, CA

4.9
412 Reviews

412 Reviews of Toyota Town of Stockton - Service Center

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August 05, 2021

Raymond, (and Ku previously), are excellent at making me feel valued as a customer and were considerate of my time. This time, Raymond went above and beyond to get my car service completed quickly, was fri More

by Sissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Toyota Town of Stockton responded

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We look forward to seeing you at your next service visit! Regards, Jason Kim General Manager

July 20, 2021

Excellent customer service by Rick Macias, my service advisor. Friendly environment, professional, and high quality service by the advisor and the service department team. Work was done within the time p More

by Hamid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Toyota Town of Stockton responded

Hamid, Rick's a great asset to us here and we're very happy to see he provided you with prompt and quality service. We hope your vehicle's treating you well and we appreciate you choosing us here for all your service needs. We can't wait to see you here at your next visit. Hope all is well. Regards, Jason Kim General Manager

June 13, 2021

Clean environment and professional staff. Very efficient in the process from drop off to pickup. The initial estimate is kind of foggy because there is no information on what work to be done and the estimat More

by gunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Toyota Town of Stockton responded

Gunny, We're pleased to see that overall you're satisfied with your experience. We appreciate your feedback regarding the initial estimate, as transparency is very important. We'll be taking this into account and we look forward to providing you with the 5-star service you deserve at your next visit. Hope all is well. Regards, Jason Kim General Manager

June 05, 2021

Luis Rubio Was an outstanding Internet Fleet Sales Director. We submitted our request, contacted us in a timely manner and delivered as promised and what we wanted. More

by hcarrasco805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rubio
Jun 07, 2021 -

Toyota Town of Stockton responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Luis. Thank you for choosing us and we hope to see you again! Regards, Jason Kim General Manager

May 21, 2021

Good job just have to wait for my car to end of day. No updates however,not until I called the dealership to find out what’s going on with my car. Good service overall. More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Toyota Town of Stockton responded

Hi Joy, we are happy to know that you had an overall positive visit! We look forward to hearing from you again. Regards, Jason Kim General Manager

May 21, 2021

Very courteous add a good sense of humor. He informed me that my tires were checked and that in the near future I need to purchase four new tires.Now I’ll have that information and plan on purchasing the ti More

by sallyirizary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Toyota Town of Stockton responded

We couldn't be happier to see that Raymond went above and beyond to provide you with a quality experience. Please let us know if there is anything else we can do for you! Regards, Jason Kim General Manager

May 20, 2021

1st time for service and everything went very good. Very helpful and informative on everything. Went really fast and was out with in the hour. More

by aguayo82nay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
other
May 21, 2021 -

Toyota Town of Stockton responded

We are thrilled to hear that we got you in and out in no time! Thanks for this quality review and we hope to see you soon. Regards, Jason Kim General Manager

May 03, 2021

Service was great. Wait time was reasonable considering it was a busy weekend. Erick was friendly and helpful. I Would recommend service to my friends. More

by Corolla2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Toyota Town of Stockton responded

It gives us great pride knowing that you felt comfortable with our staff and that your service visit here was an enjoyable one! We really appreciate your feedback and hope to see you back again soon! Regards, Jason Kim General Manager

April 15, 2021

Great treatment. Erik was very friendly, and knowledgeable. Everyone was helpful. The waiting area was clean. Everyone followed COVID protocols, wearing masks, cleaning counters, etc,. More

by adamcobarrubio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Toyota Town of Stockton responded

We're more than happy to hear that your experience was nothing short of stellar. Thanks for your feedback and we hope to see you again! Regards, Jason Kim General Manager

April 01, 2021

Raymond at Toyota Town of Stockton was extremely friendly, polite and courteous when I brought my Prius in for service maintenance. He really went over the details of the service performed and gave More

by Retiredgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Toyota Town of Stockton responded

Raymond is a superstar and it's no surprise that he took such great care of you! Thank you so much for choosing us and we hope to see you soon! Regards, Jason Kim General Manager

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