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Toyota Town of Stockton - Service Center

Stockton, CA

4.9
413 Reviews

413 Reviews of Toyota Town of Stockton - Service Center

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August 07, 2022

Eric was excellent. He really goes above and beyond for his customers. I couldn't ask for a better experience More

by Markeise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

We are ecstatic to hear that Eric made sure you had a positive visit! Hope to see you again! Regards, Jason Kim General Manager

August 07, 2022

Very busy location but everyone is so accommodating. Received perfect customer service from Rick Macias from beginning to end. 😀 More

by rcaran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

Rick is awesome and it's no surprise that he took such good care of you! Hope to hear from you again! Regards, Jason Kim General Manager

August 05, 2022

The service writer Russ was great, didn't try to sell me service I didn't need, and my car was ready exactly when he said it would be. More

by rick.enos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Kamibayashi
Aug 05, 2022 -

Toyota Town of Stockton responded

We are proud of Russ and his efforts to make sure you left a happy customer! Hope to see you again! Regards, Jason Kim General Manager

August 05, 2022

I had an appointment and went right in and was out in the appropriate time. I was sent a text so I could communicate with the service rep at any time. The service rep was considerate (Jackie), friendly and k More

by Stanjoanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

We are so happy to hear that you had a quick and smooth service visit! Please let us know if there is anything else we can help you with! Regards, Jason Kim General Manager

August 05, 2022

Friendly service. The wait time isn’t too long. A little miscommunication about length of free service after purchasing my car there that’s my only complaint. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richy Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

Barb, We're happy that you receive prompt service and overall you're satisfied. We appreciate the feedback regarding the miscommunication about the free service after purchasing your vehicle. We'll be sure to address this with our team and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Jason Kim General Manager

July 23, 2022

Raymond Raj is awesome! He always responds and that’s a plus for me always More

by Mcabrera1108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Toyota Town of Stockton responded

We are so happy to hear that Raymond always takes such great care of you whenever you come in! We can't wait to see you again! Regards, Jason Kim General Manager

July 23, 2022

Excellent customer service. Staff was very friendly and knowledgeable. Lobby area was very nice is you choose to wait More

by gscrosby2340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Toyota Town of Stockton responded

It truly makes us happy to know that you had an enjoyable experience! We look forward to working with you again! Regards, Jason Kim General Manager

July 20, 2022

Great and fast service excellent customer service I’m very happy with all the personal at this Toyota dealer in Stockton More

by Lupeacosta66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Toyota Town of Stockton responded

It truly makes us happy to hear that you had a quick and easy visit here with us! We hope to see you again! Regards, Jason Kim General Manager

July 09, 2022

Good service & commitment to customers. Hopefully they will continue these traditions to all customers. As a customer, I am really satisfied with their continued excellent service. More

by Verfil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Toyota Town of Stockton responded

It truly makes us happy to hear that our team made sure you had an enjoyable visit! We hope to see you back here again! Regards, Jason Kim General Manager

July 02, 2022

Russ KAMIBAYASHI provided excellent service. I was quite impressed. I will recommend this dealer to my friends. More

by Liang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ KAMIBAYASHI
Jul 04, 2022 -

Toyota Town of Stockton responded

Russ is awesome and we can't wait to let him know about your kind words! We hope to see you again! Regards, Jason Kim General Manager

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