Back

Toyota Town of Stockton - Service Center

Stockton, CA

4.9
413 Reviews

413 Reviews of Toyota Town of Stockton - Service Center

Sort by
September 30, 2022

My service advisor was great. Made me feel comfortable and explained everything thoroughly. Highly recommend this dealership as I’ve never had a problem. More

by Jreveles224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Toyota Town of Stockton responded

We are thrilled that you had a fantastic service experience! We look forward to serving you again! Regards, Jason Kim General Manager

September 25, 2022

Awesome customer service. Always have a smile. Even when it’s a walk in their happy to help and the car is done before closing time. More

by estradajesenia@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Toyota Town of Stockton responded

We are happy that you constantly receive the service that you deserve! We can't wait to see you again! Regards, Jason Kim General Manager

September 23, 2022

just a fantastic place to do business. I have been going there since 2005. very satisfied More

by cecilmckie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Toyota Town of Stockton responded

We are pleased that you had a positive visit and we hope to see you again! Regards, Jason Kim General Manager

September 23, 2022

Toyota town stockton has one of the best service when it cones to sales and maintenance. Beenn going here since 2004 and still coming here now. Rick Macias is my main service rep and he has been helping me More

by Tjtx8xt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Toyota Town of Stockton responded

It's wonderful to hear that Rick provided you with an outstanding experience and went the extra mile to make sure you got the service you deserve. Can't wait to see you again! Regards, Jason Kim General Manager

September 22, 2022

I bought my tires from Toyota Town of Stockton December 2021 for $900,00+ and after a few months I noticed shaking on my car when on highway speed. I went and they did a routine service which I paid. Sti More

by margiespino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan and James
Sep 22, 2022 -

Toyota Town of Stockton responded

Hi Margarita, this is the timeline of events we have of your vehicle. 12/29/21 - Purchased the less expensive Dunlop tires. These tires have a 30 day customer satisfaction warranty. 5/2/22 - You brought your vehicle into our service department because you got a nail in one of the tires. The tire was replaced at no charge (road hazard warranty). This is one of the benefits of purchasing your tires with us. Also, you did NOT complain about shaking in the tires. 7/16/22 - You started to complain about shaking in the tires because your daughter mentioned the ride wasn't very good. We rebalanced the tires at NO charge. We did charge you for an alignment because you refused to do one on 12/29/21 when we recommended it to you when you purchased the tires. 8/22/22 - You came in complaining again about the tires so we re-balanced the tires at NO charge. 9/9/22 - You came in complaining again about the tires so we re-balanced the tires at NO charge. There is nothing wrong with the Dunlop's you purchased. Your Dunlop's ride harsher than the more expensive Michelin's. You declined the more expensive Michelin's. If you would have come in within 30 days of purchased, we could have replaced the Dunlop's. You can't come in 6 months later and tell us you don't like the way the vehicle rides with the Dunlop's and expect a refund. Feel free to call me if you want to further discuss this. Regards, Jason Kim General Manager

September 21, 2022

My family and I only trust Toyota services for it's always outstanding. Special thanks to Raymond for always handling my cars, he's informative, very reliable, and thoughtful that he's willing to make More

by KAREEN_014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Toyota Town of Stockton responded

It's a pleasure to see that Raymond constantly provides you with the experience that you deserve! We couldn't be more grateful for your loyalty and we look forward to many more years together! Regards, Jason Kim General Manager

September 20, 2022

They have done fine with me so far and I’m well pleased with them. More

by Bettayboopsss1939
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Macias
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Craig
Sep 21, 2022 -

Toyota Town of Stockton responded

We are glad that you had a positive visit and we look forward to serving you again! Take care! Regards, Jason Kim General Manager

September 18, 2022

Very friendly and accomodate, deliver the vehicle in a timely manner and notify the customer when ready More

by Josetabisula
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Toyota Town of Stockton responded

Thank you for taking the time to let us know about your visit and we look forward to serving you again! Regards, Jason Kim General Manager

September 18, 2022

Service consultant was knowledgeable, honest and professional. He discussed possible maintenance for the next service. More

by cristymiller2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Toyota Town of Stockton responded

We are thrilled that you had a 5-star service visit and we can't wait to see you again! Take care! Regards, Jason Kim General Manager

September 15, 2022

I have bought four Toyota cars with Toyota Town of Stockton. I like the service and the curtesy. I always use Erick Gomez as my service person. He is the best. He is very thoughtful and is very help More

by djf1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Toyota Town of Stockton responded

We are so happy that Erick constantly provides you with an amazing experience! Thank you for your loyalty and we look forward to many more years together! Regards, Jason Kim General Manager

...
21
...