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Toyota Town of Stockton - Service Center

Stockton, CA

4.9
413 Reviews

413 Reviews of Toyota Town of Stockton - Service Center

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February 09, 2023

I like how the customer service reps work as a team. If one is backed up another will step up to help if able. I like that I get a full report. On a trip last year I stopped at stand alone oil change More

by kjw
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richy Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Toyota Town of Stockton responded

It's wonderful to hear our team is working hard and delivering high-quality service! We look forward to providing you with many more 5-star visits! Regards, Jason Kim General Manager

February 03, 2023

Whenever I get my car serviced at Toyota town of Stockton, the staff is always so helpful and informative. Kue was my service agent for my most recent and he did an excellent job: professional, frie More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kue Vang
Feb 06, 2023 -

Toyota Town of Stockton responded

Thank you for taking the time to share your experience, Sunny! We're so happy to hear Kue went above and beyond to ensure you left a happy customer! Visit us again soon. Regards, Jason Kim General Manager

February 01, 2023

Service department has knowledgeable and friendly staff. Best service from Kue, Russell, and Richy. Thank you! More

by rubykato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richy Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Toyota Town of Stockton responded

Thank you for your 5-star rating, Ruby! We're so proud of our team for taking care of you. Visit us again soon! Regards, Jason Kim General Manager

January 15, 2023

The staff in toyota town of stockton are very kind and very helpful and accomodating. More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Toyota Town of Stockton responded

It's a team effort here, Joey, and it's wonderful to hear you're always taken care of. Regards, Jason Kim General Manager

Jan 16, 2023 -

Joey responded

May i ask when i can get my spare key for my 2023 toyota tundra? It’s been 3 months and until now i don’t get any email or call from toyota.

January 13, 2023

They are always honest and don't suggest unnecessary worked to be done. Prices are competitive. More

by crevmoser03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richy Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Toyota Town of Stockton responded

We're proud of our team for always delivering an enjoyable experience. Until next time! Regards, Jason Kim General Manager

January 11, 2023

I made and appointment for 2:10, and arrived early. Erik Gomez processed my paperwork within a few minutes, he got me a great service deal and didn't try to upsell any unnecessary services. My servic More

by rick.enos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Toyota Town of Stockton responded

Thank you for your stellar feedback, Rick! We're so proud of Erik for working hard to deliver a smooth & prompt service visit! We look forward to providing you with excellent service for years to come! Regards, Jason Kim General Manager

January 10, 2023

Eric Gomez has always been very professional and great to work with, and I can’t say enough for the repair technicians. They know what they are doing and Toyota Town is the only dealership I trust. Than More

by disonia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry. Wasn’t able to rate, but Eric Gomez was great
Jan 11, 2023 -

Toyota Town of Stockton responded

It truly makes us happy to see that Eric constantly takes such good care of you whenever you come in! We look forward to serving you again! Take care! Regards, Jason Kim General Manager

January 08, 2023

Rick has always done a great job for me. Alway have had geat service here. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Toyota Town of Stockton responded

Mike, we will be sure to let Rick know about your kind words! We appreciate your feedback and hope to see you soon! Regards, Jason Kim General Manager

January 01, 2023

Rick Macias was so helpful as a service advisor to questions unrelated to my visit. More

by mccruzer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Toyota Town of Stockton responded

We're more than happy to hear that your experience was nothing short of stellar with Rick. Hope to see you again! Regards, Jason Kim General Manager

December 24, 2022

Rick was very helpful, took the time to explain my options. Overall I’m very happy with my experience at the dealership. I’m definitely going back. More

by Sacsteeler43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Toyota Town of Stockton responded

We can't wait to let Rick know about your positive review! Thank you for choosing us and we can't wait to see you again! Regards, Jason Kim General Manager

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