Toyota Town of Stockton

Very helpful staff helps you in each expect of buying a car wonderful experience and wonderful car car wonderful experience and wonderful car More

I was very disappointed when I arrived for my first service appointment following purchase of my Rav4. I was on time, 930 AM. The pile up of cars in front of me numbered about 18. No one was outside to service appointment following purchase of my Rav4. I was on time, 930 AM. The pile up of cars in front of me numbered about 18. No one was outside to direct cars or owners. I sat in this pile up for about 15 minutes before cars began to move forward. I had been considering leaving by this time. The reason for the 4 star rating: once inside I was registered quickly. The Service professional was caring and apologized for the wait. The customer waiting area was comfortable and the bathroom was clean. Complimentary beverage was supplied. The expected wait time of 2 hours for basic service turned into 4 hours, however. Had I known I would wait that long, I would have taken an UBER home 25 mins out of town. I recommend that someone needs to be outside with the waiting customers to direct traffic and give assurance that expected service will be completed. More

My service advisor Daren was very helpful & helped me w/ all my concerns I had. Thank you so much! all my concerns I had. Thank you so much! More

Awesome! very comportable intertain to the costumers to all staff in toyoyta.i appreciate that. very comportable intertain to the costumers to all staff in toyoyta.i appreciate that. More

The visit was for a Oil Change and Tire Rotation. The service representative was courteous and helpful. She help me purchase the Five-Oil Change/Tire Rotation plan. And, I was able to use it for my s The service representative was courteous and helpful. She help me purchase the Five-Oil Change/Tire Rotation plan. And, I was able to use it for my service visit. I like that they will call you or text message you when the vehicle is ready. I appreciate that the dealership offers coffee and/or hot chocolate for their customers. Classy. One suggestion. Can one or two display vehicles be inside the building to look at, Rav 4 Hybrid or Tacoma truck. More

Customer service is always on point with the whole staff! They do a great job in getting what you need done. Special thanks to Miranda for her excellent service to Toyota customers. They do a great job in getting what you need done. Special thanks to Miranda for her excellent service to Toyota customers. More

The Service Advisor Johnathan Craig was very professional, and knowledgeable. I will definitely contact him for all my future service needs. professional, and knowledgeable. I will definitely contact him for all my future service needs. More

Rick Macias in the service department is fantastic! ! He always provides great customer service and support! ! He always provides great customer service and support! More

I always receive prompt, courteous and professional service. Thanks to Erik ! My car always is returned in top condition! service. Thanks to Erik ! My car always is returned in top condition! More

The staff are kind, helpful and professional. We hit a bump in the road at the financing desk, but the dealership made adjustments to our satisfaction. I don’t know what standard procedure is We hit a bump in the road at the financing desk, but the dealership made adjustments to our satisfaction. I don’t know what standard procedure is at other dealerships, but I would have appreciated some “tutoring” on some of the car features when we received the key. Reading the manual and searching YouTube have been helpful. More