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Toyota On Western - Service Center

Chicago, IL

4.4
61 Reviews

61 Reviews of Toyota On Western - Service Center

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June 03, 2024

Service was done in a timely manner, good customer service. Car is under warranty. Working with computerized cars, you have to be careful who works on your car. I've used this dealership for many ye More

by PARKERTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota On Western responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 03, 2024

For some reason, the personal in this dealer is always angry. They pass by you, and they don’t even acknowledge you. And even when you talk to them with that best of your attitude, they always answer in a More

by LALOMINO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerardo Paredes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ignacio Godinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Pineada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Peralta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nerhu Pina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bedolla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaudencio Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota On Western responded

Lalo,,, Are you sure? you pointed out 8 employees 6 in sales and 2 in service. We are known for being most easy going dealership not the crabiest,,,,, what happened? this almost seems like a prank. please call me Ray the GM 7738847235 We appreciat and respect our customers, it's impossible for these many people to be rude to one person at the same time. I'm intrigued. please call me

Jun 03, 2024 -

Toyota On Western responded

Lalo,,, Are you sure? you pointed out 8 employees 6 in sales and 2 in service. We are known for being most easy going dealership not the crabiest,,,,, what happened? this almost seems like a prank. please call me Ray the GM 7738847235 We appreciat and respect our customers, it's impossible for these many people to be rude to one person at the same time. I'm intrigued. please call me

Jun 03, 2024 -

LALOMINO68 responded

Before anything else, thank you for answering my review. I took my time to do the survey. I’m taking my time to respond so believe me it’s true. I’m not the kind of person that just for something minor give bad reviews. If I go to this dealer is because it’s too close to my house. But it’s not the first time people in the front desk don’t even acknowledge me. I’ve been standing in front of the front desk for 5 to 10 minutes and nobody even my turn their head to my location. So I make myself notice in the most polite way and is at that time when they answer but they are very rude. Check your video surveillance cameras so you can look at me just trying to see if somebody can help me and nobody does. So I get out of the office and go to the back just looking for my car before I ask anything.

June 03, 2024

All the employees at Toyota on western were professional at their jobs and polite. The salesperson was very helpful in answering questions about a new car. I haven’t decided yet but he did clear up some thi More

by ELIZABETH1655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Channon Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaudencio Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the employees were helpful and answered my questions
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Jun 03, 2024 -

Toyota On Western responded

Thank you so much, Elizabeth, for your kind words and for leaving us this wonderful feedback!

June 02, 2024

Everything went smoothly I was in and out in no time. The service was explained in a detailed and courteous manner More

by TISHTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Toyota On Western responded

Tish, Thanks for sharing about your experience with Toyota On Western. We appreciate your business and hope to see you again soon!

June 02, 2024

It's was good the price is to high need to charge less ok ok More

by DINK228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Harris
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Jun 03, 2024 -

Toyota On Western responded

Thank you for the feedback for our service department We will share your comments with the team. Please don't hesitate to let us know if we can be of further assistance.

June 01, 2024

Everything went smoothly I was in and out in no time. Thanks for all you do to make your customers happy. More

by LINDA.TURNER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Toyota On Western responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 01, 2024

Service was great explanations of what was needed at that time or next visit and cost Nick was professional. More

by PATMELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Toyota On Western responded

Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Toyota On Western, we look forward to having you as a valued customer for many years to come!

May 29, 2024

The service was good, my service tech was courteous and professional. The pricing is expensive. More

by cstreeter920
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaudencio Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

May 28, 2024

The service was explained in a detailed and courteous manner and performed quickly. Cost was expensive though. More

by sherice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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May 29, 2024 -

Toyota On Western responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2024

Fast , courteous and honest service experience as grateful to get in so quickly and have issue resolved to my satisfaction More

by SHARIMDAVIS36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota On Western responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota On Western.

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