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Toyota On Western - Service Center

Chicago, IL

4.4
61 Reviews

61 Reviews of Toyota On Western - Service Center

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August 28, 2024

Amazing customer service, patience is top tier, knowledge and helpful during entire process. Christian has amazing service and listens to customer concerns in regards to making customer experience better and More

by HOSKINSRAVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Aug 29, 2024 -

Toyota On Western responded

Raven, Thanks for sharing your thoughts about your experience with Toyota On Western. Christian and our team appreciate your business and hope to see you again soon!

August 14, 2024

Stop trying to make money on customers like myself who have been logo customers. Unnecessary service costing far to much for service should be illegal More

by lewis7919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Salazar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gal, not sure, but I found that the radio needed to be reset. Reading is fundamental, I should have consulted with someone else who had the same car. I feel I was taken for this service with cost two days of waiting and over 100.00 dollars.
Aug 18, 2024 -

Toyota On Western responded

Lewis, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 13, 2024

The people are awesome . i really appreciate them for their hard work and dedication to their clients. I have been with this location and I’m happy to be a customer Otto,and t More

by DWILSON257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy
Aug 13, 2024 -

Toyota On Western responded

We are very happy to hear that Otto and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 12, 2024

I had very Fast service and easy process for making appointments via the virtual assistant. More

by TPAYNEGRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Toyota On Western responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 12, 2024

Great customer service and as always the best service. Always faster then expected. My to go place for all Toyota needs More

by MTHOMAS916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denis Tomsa
Aug 13, 2024 -

Toyota On Western responded

Thanks for sharing your thoughts about your experience with Toyota On Western. We appreciate your business and hope to see you again soon!

June 22, 2024

I received exceptional service with Armando L. in the service department. He is Professional , Friendly, Effiicient, and Patient. Thank You Armando. More

by VHASLERIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Lupian
Jun 22, 2024 -

Toyota On Western responded

It's great to hear that Armando was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota On Western!

June 19, 2024

I had an exceptionally positive experience getting my car serviced last Friday. Thanks go out to my serviceman, Christian. He was a true professional..Thank you, again, Christian for helping me More

by LPWRIGHTSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jun 21, 2024 -

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

June 18, 2024

Me gusta el servicio porque son atentos, amables y eficientes. El tiempo del servicio fue adecuado. More

by MZAVALIJAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaudencio Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

June 17, 2024

Service was efficient. Everything was explained clearly. I like the appointment system they have in place. More

by J_HEARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota On Western responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota On Western.

June 15, 2024

I like the appointment system they have for bringing your car in for service. My overall experience was good. More

by BB8910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota On Western responded

Thank you for choosing Toyota On Western. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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