Toyota On Western

The service was good, my service tech was courteous and professional. The pricing is expensive. professional. The pricing is expensive. More

The service was explained in a detailed and courteous manner and performed quickly. Cost was expensive though. manner and performed quickly. Cost was expensive though. More

Fast , courteous and honest service experience as grateful to get in so quickly and have issue resolved to my satisfaction grateful to get in so quickly and have issue resolved to my satisfaction More

Sent this to Toyota on Western day and 1/2 ago. .. First, I travel past other Toyota dealerships because I had always been happy with the service that you provided. Second, I am fine with the .. First, I travel past other Toyota dealerships because I had always been happy with the service that you provided. Second, I am fine with the quality of service, but, not with the communication nor time it took for the service this past visit. I was informed that an oil change and tire rotation would take 2 hours (and cost over $200.. which was changed when he checked my warrantee which I had told him that I had previously). Really? I was then informed that a recall would needed to be done (fine) that would add an additional hour. After 2 ¼ hours I was informed that there was other work that was recommended. This was texted to me (I was not on my phone, I was in the waiting room) and somebody came out to inform me. I turned down the extras (was confused why they weren’t covered in the extra warrantee that I bought from you.. I do know the tires weren’t covered). I walked to the service area and my car was sitting there for an additional 45 minutes (my agent told me he had yet to do the bill.. which was covered on my warrantee.. no charges). Third, weather stripping popped out of groove and I asked to pop it back in. Agent told me that they couldn’t do it and it would cost $245 to fix. When I checked, the maintenance guy had fixed it. Voila. Suspicious? LOL. I left approximately 3 hours after I arrived. Oh.. and then I heard a rattle in back of car. Somebody left an empty fluid container that was banging around. I was in Florida during my last maintenance. 1 hour. Oil change and rotation. Said my tires looked fine and should last another 10k. I was going to wait for you guys to do it. Loyalty. Yeah… No xx. So yeah… not happy. p.s. rated an employee but did not "take names" More

Very professional and considerate and was very helpful with finances and clear with details of the arrangements with finances and clear with details of the arrangements More

Customer service was knowledgeable and courteous. Explained the process and how much time it would take for the oil change. Kept me updated on the process throughout the visit. Explained the process and how much time it would take for the oil change. Kept me updated on the process throughout the visit. More

They finish maintenance work but make customers wait about 90min as they said which is unnecessarily. about 90min as they said which is unnecessarily. More

My car was serviced in a timely manner. I was as notified that the part was in and they took me the same day that I called for an appointment. I was as notified that the part was in and they took me the same day that I called for an appointment. More

Tony Bedolla was very easy to work with and extremely knowledgeable about the vehicles and minor differences of each trim package. General Sales Manager Ray Khouchaba is quite an asset to the dealership, knowledgeable about the vehicles and minor differences of each trim package. General Sales Manager Ray Khouchaba is quite an asset to the dealership, he is looking to make everyone happy. More

Not happy at all ,oil change over $100. when you start doing these what's up with that. when you start doing these what's up with that. More