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Toyota On Western

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.3
109 Reviews
At Toyota on Western, we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our greater Chicago customers to the fullest, we have established a web site that will not only help you find the right new Toyota car including the Prius, Tundra, 4Runner, Camry, Sienna, Corolla, Highlander or Avalon near Oak Lawn on or used car in the Chicago area that you are looking for, but also help you with financing, Toyota car repair and service, Toyota auto body repair and locating the correct Toyota car parts. At Toyota on Western, we are willing to answer every and all questions you might have during the car finding process. We are conveniently located near Oak Lawn, Elmhurst and Arlington Heights at 6941 South Western Ave., Chicago, Illinois. You can also reach us anytime by filling out our contact form or calling us at the number above. Thank you for visiting and remember, the entire staff at Toyota on Western looks forward to serving you!
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6941 S Western Ave

Chicago, IL

60636

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Showing 109 reviews

August 13, 2024

Pleasant experience, I’ve purchased two vehicles so far from here. Both times with Otto Brantley More

by demark19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otto Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Aug 13, 2024 -

Toyota On Western responded

Thank you so much for your kind words for Otto, and for taking the time to leave us this wonderful feedback!

August 12, 2024

Great customer service and as always the best service. Always faster then expected. My to go place for all Toyota needs More

by MTHOMAS916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denis Tomsa
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Aug 13, 2024 -

Toyota On Western responded

Thanks for sharing your thoughts about your experience with Toyota On Western. We appreciate your business and hope to see you again soon!

August 12, 2024

I had very Fast service and easy process for making appointments via the virtual assistant. More

by TPAYNEGRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Toyota On Western responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 15, 2024

Sure, here's a more polished version: --- A little over two weeks ago, I purchased a 2024 Toyota Venza. Within 48 hours, the windshield developed a crack about a foot and a half long while I was drivi More

by SB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ismael Pineada
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2024 -

Toyota On Western responded

Satyabratas It pains us to see how a great experience over 2 weeks ago was ruined for you when you craked the windshiled on the 2024 venza. This doesn't happen often but when it does you should contact your insurance company immediatly because it's accidental damage. we would like to agree with you, but hot weather doesn't cause windsield damage unless if the widshield had damage already and this is a brand new 2024 model that hasn't been exposed to any debris before you bought it, you told the slaesperson that you drove it to Newyork and back maybe that's when it happened. The tax for sold vehicles are calculated by the same system that all dealers use if we owe you taxes you should get it ASAP. I believe this was done already. We are concerned that you are not happy and this review is how you are showing it but please try to remember that we did offer you this 2024 venza for less than you local dealer actually than any other dealer because we appreciated your business. We've explained this to you many times when you called us and spoke with the salesman the finance manager and the general sales manager on different occasions. we wish you the best please be happy. Ray the GM

Jul 16, 2024 -

Toyota On Western responded

Satyabratas It pains us to see how a great experience over 2 weeks ago was ruined for you when you craked the windshiled on the 2024 venza. This doesn't happen often but when it does you should contact your insurance company immediatly because it's accidental damage. we would like to agree with you, but hot weather doesn't cause windsield damage unless if the widshield had damage already and this is a brand new 2024 model that hasn't been exposed to any debris before you bought it, you told the slaesperson that you drove it to Newyork and back maybe that's when it happened. The tax for sold vehicles are calculated by the same system that all dealers use if we owe you taxes you should get it ASAP. I believe this was done already. We are concerned that you are not happy and this review is how you are showing it but please try to remember that we did offer you this 2024 venza for less than you local dealer actually than any other dealer because we appreciated your business. We've explained this to you many times when you called us and spoke with the salesman the finance manager and the general sales manager on different occasions. we wish you the best please be happy. Ray the GM

Jul 16, 2024 -

SB responded

Hello Mr. GM, Hope all is well with you. Before reaching out, I conducted some research and discovered the cause of the issue. It appears that some Toyota Venza owners have experienced windshield cracking without any apparent impact during normal use. This is a known problem, and many owners have reported it before. Please see the links below for more information—there are numerous complaints about this. https://www.google.com/search?q=venza+windshield+crack+issue&oq=venza+windshield+crack+issue&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRigATIHCAIQIRigATIHCAMQIRigATIHCAQQIRigATIHCAUQIRigATIHCAYQIRifBdIBCjE1NjM2ajBqMTWoAgiwAgE&sourceid=chrome&ie=UTF-8 https://www.facebook.com/groups/venza/posts/1422254492062573/?paipv=0&eav=AfY8ZcVDOjOOqnxJLQg5a9dPtiNrvfO7kqtbnuFWPBeMTGWUS2rM-UZ67lxAYmoCXII&_rdr A class-action lawsuit has been filed against Toyota, alleging that these defects are widespread in Venza models. Some owners have also reported that Toyota dealerships deny warranty coverage for repairs or replacements, just as you did with me. However, it seems some dealers have repaired or replaced the windshields. I would have contacted my insurance if there had been an accident or impact, but there is no sign of that. You mentioned, "Hot weather doesn't cause windshield damage unless the windshield had prior damage, and this is a brand new 2024 model that hasn't been exposed to any debris before you bought it." In that case, it might have happened while it was on your lot, which I either missed or was invisible at the time. Also study shows, Temperature fluctuations: Rapid temperature changes, like a significant drop at night and a quick rise around noon, can cause the glass to expand and contract, resulting in cracks. Regarding the tax issue, you stated, "The tax for sold vehicles is calculated by the same system all dealers use. If we owe you taxes, you should get it ASAP. I believe this was done already." Reply: When I noticed the error, I immediately asked Tom to correct it. However, he also charged $82.50 in tax on the extended warranty purchased for the windshield and tires, which is incorrect. You mentioned, "We are concerned that you are not happy, and this review is how you are showing it. But please remember that we offered you this 2024 Venza for less than your local dealer or any other dealer because we appreciated your business.". Reply: According to True Car value, the price should have been $38,300, but you priced it around $39,800. Still I did not complain about this. You also said, "We've explained this to you many times when you called us and spoke with the salesman, the finance manager, and the general sales manager on different occasions.". Reply: When I spoke to your salesperson, he simply said, "We cannot do anything about it. Call your insurance." The finance gentleman, Tom, mentioned he would talk to you and refer it to the manufacturer’s warranty. Later, when I called again last Friday, he said "he would get a number for me to call and file claim on Mondy". When I called on Monday, he never responded even after eight calls and three voicemails. I hope this answers all your concerns and highlights the quality of service your dealership is providing. Thank you, Satyabrata

June 22, 2024

I received exceptional service with Armando L. in the service department. He is Professional , Friendly, Effiicient, and Patient. Thank You Armando. More

by VHASLERIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Lupian
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Jun 22, 2024 -

Toyota On Western responded

It's great to hear that Armando was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota On Western!

June 21, 2024

Thank you for your patience and dealing with my credit union. Good job to all. More

by glahti2021
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ignacio Godinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2024 -

Toyota On Western responded

Thank you so much for choosing Toyota On Western! Please let us know if we can be of any more assistance.

June 19, 2024

I had an exceptionally positive experience getting my car serviced last Friday. Thanks go out to my serviceman, Christian. He was a true professional..Thank you, again, Christian for helping me More

by LPWRIGHTSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Jun 21, 2024 -

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

June 18, 2024

My experience in selecting a new car and getting it ready and out the door was excellent. More

by shochet
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Otto Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Toyota On Western responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Otto met your expectations. Thank you again for choosing Toyota On Western. We look forward to having you as one of our valued customers for many more years to come!

June 18, 2024

Me gusta el servicio porque son atentos, amables y eficientes. El tiempo del servicio fue adecuado. More

by MZAVALIJAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaudencio Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

June 17, 2024

Service was efficient. Everything was explained clearly. I like the appointment system they have in place. More

by J_HEARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Toyota On Western responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota On Western.

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