Toyota Direct

My husband researched and worked all the details out on-line through e-mail with Rich at Toyota Direct. I went and test drove the vehicle. Once we decided to get the 4-Runner, the paperwork was ready fo on-line through e-mail with Rich at Toyota Direct. I went and test drove the vehicle. Once we decided to get the 4-Runner, the paperwork was ready for me when I went to sign. This was by far the easiest and least stressed way I've ever purchased a vehicle. I even went back a few days later after I purchased the 4-Runner and Rich spend an hour with me going over everything I had questions about. He was great at working around my schedule! More

I was very very happy with my service advisor Steve and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and went over what service was needed after his team looked at my truck. He explained - in understandable terms - why the services were needed and prioritized them for me. I was very impressed with my service visit and will be back. I will recommend him and his team to my friends for their service needs. Thank you More

Rich, our sales contact, was great to work with and took good care of us. There was a communication issue regarding when we would take delivery of our vehicle, which is the reason for only the "good" ratin good care of us. There was a communication issue regarding when we would take delivery of our vehicle, which is the reason for only the "good" rating for overall experience. We purchased the vehicle on a Saturday but they had to do a dealer trade to get us the color we wanted, so they told us it would be available for us on Tuesday. I didn't hear anything further so I called them at 5 PM on Tuesday to confirm and was told it wasn't getting to the dealership until late that night. Our sales contact was off on Wednesday so we had to wait until Thursday to take delivery of our car. It wasn't the delay that was upsetting, it was the fact that no one called us to tell us we couldn't pick it up Tuesday evening. We were also told it was exactly the same as the vehicle we test drove, but in reality it did not have one of the options. Toyota Direct did install that option for us though at no additional charge, which was very nice and satisfying. More

This was the most pleasant deal i have ever made. We drove over 2 hours to get to this dealership and would do it again tomorrow. Every aspect of the transaction went very smoothly. Everything from a ti drove over 2 hours to get to this dealership and would do it again tomorrow. Every aspect of the transaction went very smoothly. Everything from a timely answer to my e-mail question to the signing of the paperwork, which they had ready the minute we arrived, was spot on. I would recommend this dealership to anyone looking for a new of used car. More

Did my homework on the internet, knew what I wanted and did not want any pushy salesperson. When I went to Toyota Direct and met Rich, I got what I was looking for. He asked questions and listened - did did not want any pushy salesperson. When I went to Toyota Direct and met Rich, I got what I was looking for. He asked questions and listened - did not tell me what I needed. Discussed what I need the car for and who would be driving. Agreed with me that the Highlander was the best choice, but would be glad to show me others if I was interested. I always felt that he was working for me and wanted at the end of the day for me to be happy with my purchase and my experience buying this car. More

Rich Greenberg Was An Amazing Guy To Work With When Purchasing My New 2011 Toyota Sienna!!! I highly recommend doing business with this dealership. Great people who will work with you to meet your ever Purchasing My New 2011 Toyota Sienna!!! I highly recommend doing business with this dealership. Great people who will work with you to meet your every auto need. I hope to return & purchase another car in the future!!!! More

After emailing three other dealerships asking for a bottom-line price on a new Highlander, Rich was the only one to respond with what I asked for - an actual price - and a great one at that. Afterwards bottom-line price on a new Highlander, Rich was the only one to respond with what I asked for - an actual price - and a great one at that. Afterwards, no other dealer could match him and I went straight to Toyota Direct and Rich. I truly had the best car-buying experience ever. And as a female, that's not easy to say. Upfront pricing, friendly, had what I wanted when I got there and what was communicated via emails was what was there when I walked in... I could go on and on. I have since recommended Rich Greenberg to anyone who will listen and he goes down as my all-time favorite salesmen. More

I have now bought two vehicles here and my family has bought atleast 5 others. Good sales experience. Salesman was low pressure and actually talked me out of a more expensive model because he knew that I bought atleast 5 others. Good sales experience. Salesman was low pressure and actually talked me out of a more expensive model because he knew that I was looking for an economy car (Corolla). I would definitely recommend. More

I emailed Toyota Direct and a few other local Toyota dealers after visiting another local dealership that did not have my vehicle in stock. Mike and Rich responded promplty and within a few days we wer dealers after visiting another local dealership that did not have my vehicle in stock. Mike and Rich responded promplty and within a few days we were able to locate exactly the vehicle I was looking for at an acceptable price. It took a few trips to finalize details of my trade in and complete the financing, but overall they were very mindful of my time and did not have me wait around for hours for administrative items. More

I did my research for a new prius on-line. I went to I did my research for a new prius on-line. I went to the Toyota Direct site. I found it easily to navigate. I was able to have a majority of my gen I did my research for a new prius on-line. I went to the Toyota Direct site. I found it easily to navigate. I was able to have a majority of my general questions answered. I e-mailed Rich via the site to explain what I wanted in my new car. He responded quickly, honestly, and respectfully. We spoke on the phone to set up an appointment and he did not keep me waiting. We did the test drive with Rich teaching me the correct way to use the car and its options, assessed my trade-in, discussed the differences in the available options, chose the car, set up the financing, and closed the deal in about 3 hours. Rich went to great effort to make sure that I understood what the car is capable of and what I can expect. His manager and financial officer were also very helpful. A great team effort.I have not been dissappointed! More