Toyota Direct

The worst experience i have ever had i bought the car within days i noticed the car was havinf transmission issues Nathan Weekes said it was because a small engine and i knew it was something else wrong within days i noticed the car was havinf transmission issues Nathan Weekes said it was because a small engine and i knew it was something else wrong so i was going to ride it out because i thought for a second he was right.WRONG 2 days ago my transmission is completely messed uo having trouble shifting so i go to auto zone 2 find out the mileage is double what my car is to find out the dashboard has been messed with 🤦🏼‍♀️ And they cant do anything for me my car doesnt even back up 🙃 More

I had an absolute horrible experience with Nathan Weekes at this dealership. He did not listen to any of requests about financing needs. Clearly disregarded everything I stated to him via texts. I CLEARLY s at this dealership. He did not listen to any of requests about financing needs. Clearly disregarded everything I stated to him via texts. I CLEARLY stated I did not want them running my personal information through their entire banking partners. My credit is not bad, I have paid as agreed debt due to being laid off for a few months due to COVID-19 that I’m actively paying off on time. My Equifax credit report alone had 13 credit inquiries and counting. I haven’t even checked my other two reports yet. I had a WELL qualified co-signer who was willing to go on the loan. After he couldn’t get me approved on my own, he stopped all communication to further help make the deal happen. He was very disrespectful and disregarded my requests to its entirety. My co-signer and I went to Germain and purchased a vehicle from them yesterday! The experience was fantastic and all of my requests were honored! Thank you, Mr Jackson for setting a great example for your dealership and not treating customers like Mr. Weekes did. More

Buyer Beware *BUYER BEWARE* read the reviews before dealing with this dealership!!! Dealing with Nathan Weekes was very unpleasant to say the least. I was trying t *BUYER BEWARE* read the reviews before dealing with this dealership!!! Dealing with Nathan Weekes was very unpleasant to say the least. I was trying to purchase a vehicle from their dealership out of state. In my past experiences communication has to be top notch. When I asked for pictures of the seats because they looked like the leather was stained he sent me the pictures with dark stuff all over. (attached) I asked if that was soda and he said there was no dark stains. As you can see from the picture there was. When asked about if he knew what damage as reported by Carfax the vehicle was in, he kept saying it has a clean Carfax report and no accidents. I asked for him to send the 160 pt. Inspection and he took a picture on his phone and sent it to me. I told him I could not read it on my phone and asked to have it scanned to my email. He took another picture on his phone and he texted me again. When trying to explain if they would hold the vehicle on their lot after payment he kept saying they don’t hold cars. I told him I understand but after payment of the vehicle could they hold it for a week after to wait for transport. Weekes then said they won’t pay for transport and I have to come out there to drive it home. I was at a loss for words. Weekes continued to talk over me when I was trying to explain what I meant by a transport company that I would pay for to pick up the vehicle. He told me they are not moving on the price and it is all ready low and they get lots of calls on this car. I explained the vehicle has been on their lot since February and if they did get lots of calls it would be gone. 3 days later the price is reduced by 1,000. I called back to speak with someone else and this new guy understood what I needed. When I hung up the phone I got a call from Weekes. I explained that him and I are having communication issues and I would rather speak to someone else. Weekes kept saying I can help you. I asked Weekes for the tread depth on the tires and he sent me a picture of the tires (attached) And told me the Thread is in good condition. Buying 20” tires is expensive and would like to know where we are at. I asked where the brakes where at and got nothing. I called back to talk with the manager or supervisor and got sent to a voicemail. Left my name and number and have heard nothing back. More

Inquired about a vehicle and was contacted first thing the next morning. I was told that I needed to call before coming to look at vehicle so he could make sure the vehicle was there (not sold) and to hav the next morning. I was told that I needed to call before coming to look at vehicle so he could make sure the vehicle was there (not sold) and to have it sanatized. This was on a Monday and I couldn't make it up there that day. I called Tuesday afternoon and said I would be driving up. Chris is who I was talking to, he was off at the time but I should speak with Rich. When I got to the dealer, the vehicle was being brought up front. I went in and asked for Rich he met me outside at the vehicle and informed me the the vehicleaning was being sold .I asked why nobody called me to let me know. Long story short I wouldn't make a trip to that dealer ever again. Called Internet manager and basically said they" don't hold vehicles for people. I wasred 3 hours of driving for nothing More

I rely on Chris Grossman My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now tha My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now that my husband has passed, I rely on Chris more than ever to keep me informed of what my car needs. Chris is so kind and will explain things about my car that I don't understand. More

I have been a Toyota Direct service customer for nearly 30 years. Service is great, and dependable. Jeremy Rodock is the Best. He never tries to sell me service I don’t need and gets me in and out in a rea 30 years. Service is great, and dependable. Jeremy Rodock is the Best. He never tries to sell me service I don’t need and gets me in and out in a reasonable amount of time. Always tells me if I ever need anything to just give him a call. And I have and is always ready to help or give advice on what is the best way to go with the repair. I take both of my cars to him and Toyota Direct. Thank you. More

Service department is the absolite worse. They've spent 4 days mounting new tires and repairing barrings. Dropped off my vehicle on Mondsy at 11a gor a 12pm appointment. It's now Thirsday, 4:30 pm and my veh days mounting new tires and repairing barrings. Dropped off my vehicle on Mondsy at 11a gor a 12pm appointment. It's now Thirsday, 4:30 pm and my vehicle is still not completed. I've purchased 5 cars at this dealership since 1988 but this relationship is over! More

Thank you Adam My husband and I recently purchased a new car from Adam. Adam is new to the dealership but was very helpful in helping us make a decision on whether My husband and I recently purchased a new car from Adam. Adam is new to the dealership but was very helpful in helping us make a decision on whether to buy new or used. He was also very patient while we tried to make up our mind. Adam knew we were in a position where we could buy right away or wait, and yet he was not pushy. He was persistent in calling when I didn’t return his calls and beat the price of our local dealer. I would highly recommend Toyota Direct and recommend Adam., although everyone was nice and helpful there. More

STAY AWAY!!! Absolutely horrendous care for customers and doesn’t backup the products they sell. I purchased a car and within 24 hours there were numerous issues with it and within a month the car was not dr doesn’t backup the products they sell. I purchased a car and within 24 hours there were numerous issues with it and within a month the car was not drivable. I notified the dealership within 24 hours of the noted issues and they basically told me it’s my problem now. I went to Toyota Direct because I’ve heard positive things. After battling cancer over the past couple years and looking for a stress free, reliable car, I am highly disappointed to be treated in such a way. How can a company sell a product that costs thousands of dollars and then not back it up if there’s issues? I am now having to spend additional funds on possible legal action just to get a reliable car. It’s stressful, highly irritating, and just not how businesses should operate. I will never recommend this dealership to anyone. More

We just bought a new Highlander and had a great experience working with Adam. He was so patient and easy to work with. Highly recommend! experience working with Adam. He was so patient and easy to work with. Highly recommend! More