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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,135 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,135 reviews

May 14, 2011

We dealt with Rich over the internet when our local dealers would not budge on sticker price. Rich was very helpful in finding the Tacoma we were looking for and arranged for it to be transported to t More

by Mike Gilzow
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Schroeder, Rich Greenberg
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May 16, 2011 -

Toyota Direct responded

Hello, I am the customer relations manager and would like to thank you for your business. We do strive for excellent client satisfaction. I noticed you came all the way up here to get a great deal on a Tacoma. The dealerrater.com rating for price was only a rating of a 3 out of 5. The dealership gave you a huge discount and sold you the truck below factory invoice. I was wondering if you would consider going back to dealerrater.com and rating us higher on price. It would help Mike and Rich on their personal ratings. If you have any questions you can contact me at (614)476-1979 Thanks, Russell Doddroe. P.S. if you ever need anything or have questions feel free to contact us anytime.

April 21, 2011

I just purchased a new Camry from Toyota Direct and everyone there was great. My salesperson Michael and the manager Jim treated me with respect and gave me a great deal without all the back and forth. More

by bwoodhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Schroeder
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Apr 29, 2011 -

Toyota Direct responded

We do strive for customer satisfaction. Our team does appreciate your imput for future clients.

March 18, 2011

I recently purchased a new 2011 Prius from Toyota Direct. I worked with Rich Greenberg and his sales manager Jim Bapst. I originally inquired on the internet and did so with three other local dealers. Toyot More

by adixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bapst, Rich Greenberg
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April 11, 2010

Bought a car at Toyota Direct, signed all of the documents. Went to pick up my car when agreed, and they told me that my car was sold to someone else. Would not honor price/financing for another car More

by Lisa PFS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Cochran
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Apr 26, 2011 -

Toyota Direct responded

We regret that the other dealership sold the vehicle this client wanted. We tried to find another one but she was not flexible on any other color. There was no more out there in our whole region. We do strive for excellence here at Toyota Direct. Sometimes things do happen that are hard to remedy..

May 16, 2011 -

Toyota Direct responded

Lisa,

May 16, 2011 -

Toyota Direct responded

Lisa, This is response is long overdue and I apologize for that. We changed several of our key managers to prevent anything that you experienced to happen again.We recently became a Dealerrator company and that is how I am seeing your reviewand the delay in responding.I hope you found a suitable vehicle and are enjoying it. I am the Director of Operations and am sincerely disappointed to hear how you were treated. I can only hope that in the future you will consider visiting Toyota Direct and see the difference for yourself. Jim LeMay

June 03, 2009

Overall, I was very unimpressed with this dealership. I had seen a car I wanted on their website and called the internet sales manager to make an appointment to come in and test drive it. When I arrived f More

by dk8594
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori
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